Instead of starting a new thread, thought I would add to this one.
On September 20th I called Bell to cancel my internet service. After many failed attempts on their part trying to convince me to stay (they couldn't compete on price for same service and I felt I had been over paying for quite some time) they "allowed" me to cancel the service 30 days from then - October 20th.
Over the course of the month, we received many calls from the retentions department asking us to reconsider. I told them it was too little too late and left it at that.
Fast forward to yesterday when I receive my bill for internet service which states the billing period was to end November 3rd... I thought this was odd so I called them today. Guess what, the service wasn't cancelled and they could find no record of a cancellation request. They claim to have no records of anyone contacting me and the ref # I was supplied is supposedly not valid.
How can they have messed it up this bad?? For the record, I'm not crazy as my spouse was sitting in the same room with me for most of this saga and I confirmed with her I had called in Sept.
So, long story short they offered to cancel my service effective immediately for a $5 fee! I laughed at that and kept asking to speak to a superior until I got what I wanted. Cancellation back dated to Oct. 20th and NO EXTRA charges.
I was assured repeatedly before hanging up this wasn't how they do business.
On September 20th I called Bell to cancel my internet service. After many failed attempts on their part trying to convince me to stay (they couldn't compete on price for same service and I felt I had been over paying for quite some time) they "allowed" me to cancel the service 30 days from then - October 20th.
Over the course of the month, we received many calls from the retentions department asking us to reconsider. I told them it was too little too late and left it at that.
Fast forward to yesterday when I receive my bill for internet service which states the billing period was to end November 3rd... I thought this was odd so I called them today. Guess what, the service wasn't cancelled and they could find no record of a cancellation request. They claim to have no records of anyone contacting me and the ref # I was supplied is supposedly not valid.
How can they have messed it up this bad?? For the record, I'm not crazy as my spouse was sitting in the same room with me for most of this saga and I confirmed with her I had called in Sept.
So, long story short they offered to cancel my service effective immediately for a $5 fee! I laughed at that and kept asking to speak to a superior until I got what I wanted. Cancellation back dated to Oct. 20th and NO EXTRA charges.
I was assured repeatedly before hanging up this wasn't how they do business.
