[ludodivx]

I just got a letter from Bell telling me I won't get the full speed of my line anymore. They explain getting full speed was an offer to help me discover the service, but now I will only get 7mb/s since I have fibe 7 + Fibe TV...

After they double charge for overage, this is another bad news, especially since they sold me this offer telling me I can have the speed of fibe 25 even if I only got fibe 7, when my TV was off...

Where will they stop disappointing me ?

 

[ez1970]

I agree. When I signed up I was told that if you subscribe to Fibe TV, even if you order Fibe 6 internet, one of the benfits was that you would get Fibe 25 speeds. I was not told that this was a limited time introductory offer. This was a key selling point they used.

 

[FinsToTheLeft]

I was told the same thing when I signed up. I don't buy that this was a miscommunication from the rep.

 

[Fry1989]

I don't understand how they could throttle the speed without affecting the FibeTV which needs 25.

 

[hugh]

First discussed here

http://www.digitalhome.ca/forum/showpost.php?p=1165702&postcount=13

 

[joepro]

Same here, it was a definite selling point. I called to complain and got a one time 20$ credit and was also offered a year's worth of Fibe16 for 5$/month.

 

[ludodivx]

What do you mean exactly with "a year's worth of Fibe16 for 5$/month" ? I'm sorry but english is not my first language, so I'm not sur I got it

 

[ScaryBob]

Welcome to Bell service. I've lost track of how many times a Bell CSR has lied about prices and service in order to make a sale or charge extra.

 

[Larry]

They record all calls. If you were told something by a Bell rep - it is binding. I would call complain.. keep asking for their manager if you aren't getting anywhere.

 

[secotton]

I don't understand how they could throttle the speed without affecting the FibeTV which needs 25.

I think they probably do it based off of the PPPoE login. The one for TV is allocated the full 25, while the internet is allocated whatever speed you have actually signed up for.

It could be they have separated the speeds now as well - before it was all rolled in under the full 25Mb you typically got since that is what the TV stream needed to operate well. That 25 might be dedicated now to TV, then they allocate additional speed and that is for your internet. If this is not the case, then you could easily say that you're paying for 16, and not getting it while your TV is in use.

You never know with Bell what you're going to get. Their practices are not the best (to say the least).

 

[Mark Rejhon]

Just got info from a Bell employee at the online Bell Direct Tech Support Forum on dslr web site...

I am now informed that I need to upgrade to something called "Fibe 16+" to maintain what I already have, which includes the 25 Mbps speed boost when all TV's are off.

Three options are going to be offered for Fibe TV:

Fibe 6 with 25 GB cap
Fibe 12 with 50 GB cap
Fibe 16+ with 75 GB cap (free speed boost to 25 Mbps)
Add 7 Mbps upload for $5/month

The latter, Fibe 16+ will have full 25 Mbps download speed when TV's are off.
I got told you can now upgrade FibeTV upload speed to 7Mbps for an extra $5 per month.
Overage charges apply ($2, $1.50 and $1 per gig respectively, I think), with a cost limit of $60 for overages (i.e. essentially becomes unlimited for an extra $60).

At least there's some good news -- 7 Mbps upload is available!

 

[joepro]

@ludodivx
The upgrade from Fibe6/Fibe7 to Fibe16 is 10$/month, but since I complained about the bait & switch they said I could have it for 5$/month for one full year.

 

[markf]

They record all calls. If you were told something by a Bell rep - it is binding. I would call complain.. keep asking for their manager if you aren't getting anywhere.

Have you ever had to deal with Bell? I've been chasing a $90 credit (cheque) they owe me for almost 5 months now. They promised it when I cancelled my service, yet I've gotten the run around from them for months and months now. They are expecting me to give up.

I completely believe the OP. Bell is ripping you off, it's the only way they know how to do business.

 

[Paskal1991]

Unfortunately, some bell's CSR are not doing a good job as I can see... I used to sell bell's services. We were informed that internet with fibe tv would be boosted to 25mbps when tv are off, but it was for a limited time. And we knew it since the launch of fibetv. We were told to keep this infomation for a backpocket, but we had to tell the customers it was for a limited time. The telemarketer should have told you that. The person who sell you the service should be the one who answer you when you have problem. This way, maybe they would be more honest...

P.s. Sorry for mistakes

 

[Mark Rejhon]

joepro, is that also 75 GB cap? I don't mind getting a 50GB cap upgrade for $5 just to be safe, though I haven't yet gone past 25 GB.

markf, say you're cancelling again -- insist to get transferred to the cancellation department -- and deal with the people in that department directly. It's a Canadian call centre. Plus, there might have been some oversight there. The non-cancellation department doesn't have as much power to modify your bill as the cancellation department (often called the loyalty department, retentions department, or similar department, at a big quadruple-play conglomerate). I've gotten some things done at Rogers this way.

 

[joepro]

@mdrejhon,
Well, I would assume so. In my case, the offer was to upgrade from Fibe 7 (already comes with a 60GB cap) to Fibe 16 (90GB cap). I rarely go over 20GB/month and don't really need the extra speed. The problem, as I see it, is that I was lied to and will now be second guessing everything else the CSR told me ie: price locked in for 24 months being the most important one.

 

[plisvb]

Does anyone know if upload speed will be changed too? I was told by the tech that I won't change at all.

 

[catechumen]

I just signed up for Fibe TV, Internet and home phone a couple of weeks ago. I got Fibe 16 with that package. That included an upload speed of 1Mp. I just upgraded to the 7Mps upload speed for an additional $5/month. The download speed is 25Mps when the TV's are off and about 18Mps when they're on (HD).