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Bell doubles max charge for DSL overage.

6201 Views 20 Replies 11 Participants Last post by  Larry
Hearing colleagues have received email informing them that the max overage is going from $30 to $60, effective Jan 2011.

OMG @ Bell's inaptly named "Performance" Internet plan:

Ontario - 25GB of usage per month; $2.00/additional GB, (max. $60/mo.),
Québec - 60GB of usage per month; $2.50/additional GB, (max. $60/mo.)

Nice that Bell waited for the UBB green-light before sticking in the latest knife.
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Just recieved this mail too. It's unbelievable. I have fibe internet and fibe TV.
I use a lot of gigabytes every month and was getting used to pay 30$ for it... but 60$? Come on, what do they think of their customers!

On the mail I got they tell me I can cancel my account... I don't know if I will, but if I do they will lose an internet AND tv customer since they can't provide bell fibe TV without internet.

I'm clearly disgusted.
Called them today acting as if I was about to cancel tv and internet, but it appears they can't do anything.

The worst being the woman I had on the phone was discovering this info with me, and asked me to read the letter I recieved. She understood why I wanted to cancel everything since I would pay much more in january...
My point is not I'm judging the fact that bell is billing overage... I knew it when I subscribed to their fibe offer.

My point is I have a contract, and they change it, just because they want it, and there's nothing I can do except changing ISP. That's what makes me sick.

And what I do with my internet connection, even if I want to use it A LOT, is not bell's problem. If they didn't want someone to be able to use it as they want, they should have done like videotron : they don't have a max charge for overage.
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