I have just acquired a "virgin" (out of the box) older Bell 5200 PVR. I installed as instructed by Bell but it does not seem to download the required software. Bell advise that it requires a new smartcard but will only issue me one if the unit downloads the required software. Unit acquires the satellite and check switch yields ok results. System moves to "downloading information" and does not change status. Bell advise that if after approx 30 minutes the status does not change then the receiver is useless..... is that true and is there an alternate way to download the software? Any assistance would be greatly appreciated as I would hate to toss a brand new but older receiver.