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The wait times really seem to fluctuate throughout the year. I don't know if it's due to having more stuff in the spring/summer (when call times seem to be much lower) or maybe it's due to high turn over.
An hour is an awful wait time, but we really do have to be thankful for the call back feature.
 

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I work about 20 minutes from home. If I need to talk to a CSR, I phone SD as I'm leaving work and use the callback feature. Shortly after I'm home, the phone rings and I have my CSR on the end of the line.

I don't know if this would work for you, but I mention it for anyone with similar commute times.
 

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Discussion Starter · #7 ·
Are you on one of the Value Packages? Can't manually change your sub.
I'm on the Silver Package. I want to change to Bronze and add some HD in there. Is that not a possible combination? Because I've tried selecting all the available packages up to Ultimate and still the checkboxes for HD bundles are all greyed out.
 

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Bronze + HD should be a valid option. Honestly, it's easier to send an email. They always respond the next day and seem very competent. I've done program changes a few times through email and everything has always gone as I asked.
 

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I've seen the exact same issue - both a phone CSR and a rep via e-mail said the same thing - there's some software issue that they are aware of and are working on, but have no ETA for. I already have HD Combo, but can't make any changes online or I'll lose them since they get de-selected and greyed out. Their suggestion was just to e-mail or call.

All one can do, I suppose.
 

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If you are not in a big rush for your programming change go to the "Contact Us" section of the Shaw Direct web site and under "Billing" request your changes. I have done this many times and often the changes are done the same day.
 

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I called last night at 6:45 PM and the wait time was between 9 and 15 minutes. Got my phone call back and these technicians are great - they really do a good job in making sure you are looked after. I feel that they are top notch.
 
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