I'm on the Silver Package. I want to change to Bronze and add some HD in there. Is that not a possible combination? Because I've tried selecting all the available packages up to Ultimate and still the checkboxes for HD bundles are all greyed out.Are you on one of the Value Packages? Can't manually change your sub.
I had the callback feature when I called at about 7:15 and wait time was 1 hr. + but I never got the callback because I presume that they cut it off at some point once it gets too late although they never tell you that so you wait for nothing.1 hour 30 minutes later, no callback. pathetic.
No do not get the wrong impression, Shaw Direct's customer service is much better than Bells by a long shot and their billing is spot on every month.Im just deciding wether to go with Shaw Direct or Bell for my satellite provider but after reading this i'm not sure if I want to go with Shaw is Bell just as bad?
What time zone are you in?I called last night at 6:45 PM and the wait time was between 9 and 15 minutes. Got my phone call back and these technicians are great - they really do a good job in making sure you are looked after. I feel that they are top notch.