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Well Jim Shaw is stepping down as Shaw Communications CEO, and handing the reigns to his brother Brad, so I guess we will be flooding Brad's e-mail box with questions instead of asking Jim.
 

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They should really call it Ask a CSR.

The service was good when it started but has deteriorated, very noticeable when you see canned responses.

Nobody with the name Shaw will be answering any customer e-mails.
 
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