We currently use Shaw Home Phone but are considering switching to Telus within the next year due to ongoing issues with Shaw. Over the past few years, we’ve experienced numerous problems with our Shaw Home Phone service, which have been both frustrating and difficult to resolve.
Our setup includes an old, bulky Shaw modem and several telephone jacks in our apartment that were configured more than 15 years ago by Shaw. This system is quite straightforward: the telephone cord plugs into the wall outlet, and the service works including our intercom buzzer system. However, Shaw has suggested that we upgrade to a new home phone system. This new system operates similarly to Magic Jack, where the phone line would plug into the modem.
This proposed change poses a significant problem for us. We need a physical, non-cordless phone in the bedroom jack, which would stop working with the new system. Additionally, unlike our current modem, the new system lacks battery backup, meaning we would lose phone service during power outages. We also can't move move the internet modem from the living room to the bedroom.
Given these problematic issues with Shaw, we’re curious if Telus offers a similar setup. Does Telus use a cloud-based phone system like Shaw’s proposed model? If so, would it present the same restrictions with physical phone lines and battery backup?
Our setup includes an old, bulky Shaw modem and several telephone jacks in our apartment that were configured more than 15 years ago by Shaw. This system is quite straightforward: the telephone cord plugs into the wall outlet, and the service works including our intercom buzzer system. However, Shaw has suggested that we upgrade to a new home phone system. This new system operates similarly to Magic Jack, where the phone line would plug into the modem.
This proposed change poses a significant problem for us. We need a physical, non-cordless phone in the bedroom jack, which would stop working with the new system. Additionally, unlike our current modem, the new system lacks battery backup, meaning we would lose phone service during power outages. We also can't move move the internet modem from the living room to the bedroom.
Given these problematic issues with Shaw, we’re curious if Telus offers a similar setup. Does Telus use a cloud-based phone system like Shaw’s proposed model? If so, would it present the same restrictions with physical phone lines and battery backup?