[ssbtech]

I'm putting this here because our enterphone service contractor suggested that the issues we're having with our enterphone system are related to the Telus service.

Several residents in our building have been having random problems with our enterphone system. Some residents have reported that it won't call their line at all, others have had intermittent issues with the system calling the wrong resident and others haven't reported any problems.

The enterphone service contractor said it was related to increased signal strengths due to internet and TV services on the phone lines.

I know there are a few types of enterphone systems - some can be programmed to phone any number including cell phones when their suite is "buzzed" from the front door. Ours isn't like that. It doesn't seize the line, but it will play a "call waiting" type tone when someone buzzes an apartment where the resident is on the phone.


When someone buzzes me at the front door it has occasionally rung in another suite. I don't have Telus TV or internet (just home phone).

Another neighbour who has missed visitors does have Telus internet.


So my question is this - could this be a signal strength issue? Anyone else have this sort of problem? Naturally Telus says it is an enterphone problem and the enterphone contractor says it's a Telus problem.

Thanks for any help

 

[DTVGuy]

The way you described it, makes it sounds like the phone lines pass through the enterphone system, causing the chaos. If the enterphone system was made prior to the internet/iptv days, then it's safe the say that it's operating out of spec, thus the incorrect buzzing, missed calls, etc.

Just my thoughts.

 

[ssbtech]

I have no idea what I'm looking at, but it is a bit of a mess!

 

[ssbtech]

And because I can't put 4 thumbnails in a row

 

[DTVGuy]

Looking at those pictures, it would seem the phone lines do indeed pass through the system. I mean, how else does the system interrupt a call with a "call waiting" type signal? It's not possible to introduce this outside of the phone company if the subscriber does not have call waiting to begin with.

 

[ssbtech]

Yes, it has to pass through.

Now my question is this - do the DSL/TelusTV frequencies cause problems with the Enterphone system? Does the Enterphone system require it's own splitters or should Telus be installing DSL POTS splitters? I think we have at least two pairs up to each suite.

We haven't had any complaints of people losing internet/TV sync when the enterphone is used, but we've had people have problems with the Enterphone functionality, even people without DSL/TelusTV service.

There appears to be only one DSL POTS splitter on the wall, and I know for a fact that there is more than one DSL subscriber in the building.

 

[netwerk]

The enterphone 2000 runs off the lines going to each apartment. It doesn't have a dialer.

Most likely DSL is not going to cause issues with the enterphone. The enterphone can cause issues for the dsl if a pot splitter is not installed in the comm room before the enterphone

I would definitely get a 2nd opinion from a intercom specialist. Or call them directly http://www.viscount.com/support/

It looks like the unit was made in in 2006. DSL has been around way longer than that.

 

[ssbtech]

Thanks. We've already been in touch with Viscount and they said that Telus would need to respond to individual calls and install DSL filters. Viscount insists that it is a "frequency signal strength" issue.

Is it at all possible that a non DSL/TTV subscriber would have those signals present on their lines? I don't have either and I have noticed that the Enterphone system has rung in the wrong suite on more than one occasion when my number was buzzed at the door.