For the record, they do seem to be awake at the switch. following is the Globe & Mail's email to me from today and my response:
Once you subscribe you will never be able to unsubscribe. There is no one to talk to at the provider company and they don't respond to emails. You will end up fighting it out with your credit card company.
Oh and btw, you can get a digital subscription through Kobo now for about $15.
Now, to return to the original question, it's better than nothing from a usability standpoint but not at all an optimized digital format. The absolute minimum of effort has gone into making this newspaper friendly for iPads.
Hope this helps.
"Ok, all this works fine, thank you.
For the record, I dug around and I could find in the way of contact information was a phone number for a Richmond BC office which I called and was advised to send an email, which I did and to which no one bothered responding to. It wasn’t even G&M it was some other distribution company.
It’s not just an issue with the ipad, it’s an issue with your lack of effective communication to your customers. None of the information you kindly supplied is available anywhere (that can be easily found) online on your website or otherwise.
I had forgotten my password and the form presented on the ipad did not permit password retrieval and as mentioned nothing related on your website to be found - no communiqué anywhere that advises one as to how to access and manage their account.
So with all this in mind I had become very frustrated, angry and suspicious of what I felt to be a silly little game you were playing with your customers, Certainly I expected better integrity from such an esteemed brand as the Globe & Mail.
The general user experience your product provides is generally ok however there is plenty of room for improvement. I am a lifelong reader of the G&M and will continue my subscription however due to the illogical fact that subscribing through Kobo is 25% less expensive I will opt to source the newspaper through that service.
There is no doubt or plausible excuse to the fact you could be providing a more transparent service and better product to your subscribers and so you should. It’s not like your giving it away, you demand a high price for the service and the product should be commensurate with that fact. To start with you might make yourself more available to your customers.
Sent: November-25-10 10:52 AM
Subject: Globe2Go - unsubscribing
I noticed you posted a note on a blog about the inability to unsubscribe.
We know it's an issue for iPad usersand are trying to address a little better but here are 2 options:
1. You can modify any part of your account at the Globe2Go website here: www.globeandmail.com/globe2go
…. But you will have to access from a flash enabled browser … which is a big part of the issue.
2. You can e-mail xxxx in customer service (cc'ed here) and she can help you out.
I hope this helps.
All the best,