UPDATED (FIXED!) Any way to repair a DCT6208? (EB09 error)
Hi
First post here. I saw that I wasn't the only one with a dead DCT6208.
Sorry if I make some english mistakes, I speak french.
It started by many reboot before I leaved for a week. I also tried to record and I got the same show 5-10 times in my recordings with a lenght of "?" and they didn't worked. When I came back from my trip after a week, the receiver showed the following messages :
E609
FR1
FR3
HUNT
DL
After the download, it just restart the same messages. I also saw once "E610" after "E609".
Today, It's just "DL" with anything moving on the display. I hear the fan but I don't hear the hard disk anymore.
Cogeco cannot communicate with the receiver. I tried to reset it with "power" and "select" but it did nothing.
Unfortunatly, I bought it used from a Cogeco Ontario customer. I'm a Cogeco Quebec customer. The warranty is not transferable. Cogeco Quebec will not do anything for me since I didn't buy it from them.
So I wrote to Motorola to ask where I can have it repaired and I got the following answer :
________
Response (Terry) - 04/13/2005 11:08 AM
Thank you for choosing Motorola. I apologize for any wait you have endured for
this reply. Call/e-mail volumes fluctuate from day to day, and we thank you for
being patient.
On lease/purchase boxes bought through providers, they handle the warranty and
replacement. The warranty for the box, which is a year, should be under the
company it was originally purchased or leased through. We do not do repairs,
only replacements, but since the box was purchased/leased through a provider
they would be the ones to replace it.
If you have any further questions, please feel free to contact us either by
replying here, or by calling us toll free, 24/7 at 1-877-466-8646.
Again I would like to thank you for choosing Motorola, and have a great day.
Terry Hunter
______
So, what can I do? Is there any place in Quebec that can repair those crappy receivers? Is there a service manuel somewhere?
Thanks a lot for your help guys
WildThing
Cogeco Quebec (Trois-Rivières)
DCT6208
Hi
First post here. I saw that I wasn't the only one with a dead DCT6208.
Sorry if I make some english mistakes, I speak french.
It started by many reboot before I leaved for a week. I also tried to record and I got the same show 5-10 times in my recordings with a lenght of "?" and they didn't worked. When I came back from my trip after a week, the receiver showed the following messages :
E609
FR1
FR3
HUNT
DL
After the download, it just restart the same messages. I also saw once "E610" after "E609".
Today, It's just "DL" with anything moving on the display. I hear the fan but I don't hear the hard disk anymore.
Cogeco cannot communicate with the receiver. I tried to reset it with "power" and "select" but it did nothing.
Unfortunatly, I bought it used from a Cogeco Ontario customer. I'm a Cogeco Quebec customer. The warranty is not transferable. Cogeco Quebec will not do anything for me since I didn't buy it from them.
So I wrote to Motorola to ask where I can have it repaired and I got the following answer :
________
Response (Terry) - 04/13/2005 11:08 AM
Thank you for choosing Motorola. I apologize for any wait you have endured for
this reply. Call/e-mail volumes fluctuate from day to day, and we thank you for
being patient.
On lease/purchase boxes bought through providers, they handle the warranty and
replacement. The warranty for the box, which is a year, should be under the
company it was originally purchased or leased through. We do not do repairs,
only replacements, but since the box was purchased/leased through a provider
they would be the ones to replace it.
If you have any further questions, please feel free to contact us either by
replying here, or by calling us toll free, 24/7 at 1-877-466-8646.
Again I would like to thank you for choosing Motorola, and have a great day.
Terry Hunter
______
So, what can I do? Is there any place in Quebec that can repair those crappy receivers? Is there a service manuel somewhere?
Thanks a lot for your help guys
WildThing
Cogeco Quebec (Trois-Rivières)
DCT6208