[Doppelganger399]

I have never seen customer service like eastlink & their unwillingness to answer a simple question regarding sportsnet one or anything else is starting to drive me nuts:

me:is sportsnet one being put on my system yes or no?

them:a mixture of answers from "no we don't have a deal with the channel" & "it should already be on" to "yes but we don't know when"

me:can I make changes to my programming online

them:yes just click the upgrade services tab when you login

THERE IS NO UPGRADE SERVICES TAB so I tell them that and they ask for my account number and promise to fix it THIS WAS A MONTH AGO.

I tried to order something by phone only to be put on hold for 40 minutes before hanging up & sent hem a tweet telling them a 40 minute wait is unacceptable I don't care what the reasons are & am now being ignored by them.

I am beyond angry you know my former provider Shaw Direct was far from perfect with only nhl and nfl in their super sports pac being the biggest problem but at least they to answer your questions and let you change your programming without having to spend a day on the phone.

 

[QualityIsJobOne]

In Bedford NS we have Eastlink for phone & internet



...Not interested in their TV service.

 

[Doppelganger399]

Don't have phone service yet but may try if it comes later, our current phone service is aliant, no dial tone in a year just a creepy beep the call still goes through its just seems weird.

 

[dtrickle]

no, not a pain in the backside... just want answers.

i wanted answers to the eSATA situation, and after the tech at my local couldn't get an answer out of them, he handed me the phone 'cause back east wanted to talk to me.

excellent i thought, getting somewhere. i was passed off to someone who offered to cut $20 from my bill for 6 mos. fine, of course i took it, but was still not getting my answer; only to be told by the woman on the phone that she had no idea why i was phoning, only that i was unsatisfied and to appease me.

i took the money but am far from being appeased!

i emailed them on their site hoping for a response. i was e-mailed back telling me to phone the CS line... what???!! to be put on hold for a friggin half hour? na-ah! i thought i HAD contacted them with my e-mail. grrrrr

 

[Doppelganger399]

Another 35 minutes on hold before hanging up, why can't I order online like almost every other provider lets its subscribers do?

This is a customer service fail.

 

[leaffan1967]

I don't know what the issue is... the red "Self Care" button is on the left hand toolbar on their site, you have to set it up so that your bill comes to you electronically, and then you can upgrade your services through that, I even switched my region to NL and the button was still there..

 

[Doppelganger399]

I don't know what the issue is... the red "Self Care" button is on the left hand toolbar on their site, you have to set it up so that your bill comes to you electronically, and then you can upgrade your services through that, I even switched my region to NL and the button was still there..

Not on my screen sent them my account number last month and they promised to fix it but they nerver did.

 

[leaffan1967]

 

[Doppelganger399]

Yes I click it then log in but from there there is no place I can find to change programming I have 5 tabs on the upper left but neither of those is a change programming tab.

 

[jimbo42]

You should have an "Upgrade Services" tab once you login to the left like the pic below:

you need to click on the "Upgrade Services" tab.

 

[Doppelganger399]

Not on my screen my options start with a view statement and ends with log out.

 

[Doppelganger399]

Could it be that the system I am on does not allow for that option yet theres been no equipment upgrade in 10 years & the latest upgrade only just begun a few weeks ago.?

 

[Doppelganger399]

Got call from eastlink minutes ago added my channels and said they would see why my upgrade services tab is MIA and fix it, so it took a month but the squeaky wheel got the grease.

 

[dtrickle]

i don't even have a self care button with Delta Cable. page looks much the same though.