Does anyone have any more ideas before we test some more things out?
I am in discussion with the superintendent and the building management as well as the Office of the President of Rogers and the area rep. The only one who doesn't seem on board at the moment is the senior Rogers tech. Not sure how that works, or who makes the decisions, but here is an update:
- Building has 2 main cable rooms - 1 on 6th floor (controls my feed) and one on 17th floor (controls floors 12-21).
- Signal to my digital box appears to be fine according to techs.
- I am experiencing pixellation and sound dropouts that repeat often. When this happens, it does it for about 1-2 seconds, then repeats again usually a set time later (5 seconds, 30 seconds, 1 minute, etc... usually in a pattern). It is most prominent during evenings and weekends, however it has happened occasionally during daytime hours.
- The cable comes out of the wall in my unit, wraps around to my dining/living area and reaches a 3-way splitter. Out of the splitter, 1 cable goes to my internet connection/Rogers modem, 1 goes to my PVR (8300HD), the 3rd goes to my bedroom.
- I only experience the issue on the TV/Stereo connected to the PVR (digital). I have experienced it for about 2 years now. We have replaced all cabling in my apartment, as well as the splitter. We have tried 4 PVRs. We have also added a signal booster and removed it later as it seemed to "worsen" the effects of the pixelation/sound dropout.
- Again, when it happens, it usually is about a 1-2 second stutter of sound and feed with some pixelation that repeats every 30 seconds or so (sometimes quicker, sometimes more spread out). It does not happen all the time on every show, but most of the time on most channels. There is no channel pattern.
After talking to the superintendent, she is okay with running a direct cable from the 6th floor to my apartment to test things out. She is seeking permission and further ideas from the building management.
The guy at the Office of the President, suggested getting a connector to try a direct line to my PVR without the splitter for a couple days (of course that would mean no internet or bedroom tv for that time, but I am willing to see if that would help).
Any other ideas? Just want to isolate the problem and the source so it can get fixed.