The fellow who just did our MTS Ultimate installation did a rather quick job and, although everything seems to be OK, I don't know enough to know whether he cut any corners (as someone mentioned earlier about the odd contractor). I thought he worked for MTS but discovered from the single sheet he left behind that he was actually employed by the ACME Computer Company. He told me that "MTS contracts out all of its work".
One of this forum's knowledgeable members recently asked whether the client noticed if the technician had pulled out his laptop and run an HPNA test. In my case, he did not. So, am I missing anything and, by the way, for those of us who aren't specialists in the use of technical alphabet soup, what does HPNA stand for, anyway?
we do not have a test for the 3801's that works right now so he may not have ran it, is it all cat5 or new rg6 with compression ends? we usually just try and record from a 1200 and then play it back, see how it responds, if it doesnt glitch, then assume its good, all we can do for now, i am only concerned if it is old rg59 cable and i cannot replace it. then i begin to worry.
also it doesnt matter that he was a contractor, some contractors are better than union members. Both will cut corners, good and bad on both sides. So just because he is a contractor don't assume he cut corners.
mtsguy: Perhaps I wasn't clear; I am not assuming anything at all about either contractors or union members; I am simply trying to learn what I can from the people on this forum who are much more knowledgeable than I am in this particular area.
I notice you said that you usually try to record and play back the recording. Makes perfect sense to me, but the fellow who did our installation didn't really try anything. He simply made the connections, got a picture, changed a few channels and gave me the remote. Which leads me to my next question: is there a manual or other documentation available that explains the functions of the set-top box and, for that matter, the Motorola remote?
yes we usually leave what is called a welcome kit and a programming brochure. the welcome kit explains the PVR and day to day functions and also what every button on the remote does. we usually also write the wireless information for the 2wire in here. If he did not leave one you can phone MTS and get him to drop one off, did he not give you a demo? that is also another part of the installation. You can mention that to.
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