Just checked with a friend in Edmonton who is on Telus DSL, and they are able to access Google Maps fine. He is also able to access my Picasa Web albums as well.
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I am happy to report that google services have been fully restored. Things have been running correctly for about 4 to 5 hours now.
We have no idea what happened, as neither google nor Telus has offered any explanation at all.
DNS server thing? I don't know. I know what my DNS servers are and they never changed. Nothing that any individual computer user did caused this. This was widespread and affected 3 different ISP's, all going through one of those ISP's, which was Telus. That is the factor we all had in common.
However, we don't know if the issue was Telus or google, as no one has said anything. To me it just looks like someone changed a setting somewhere and it messed up things for a lot of people who all happened to be connected to Telus, either directly or indirectly.
I posted because I was reading reports of so many people spending hours on the phone with tech support going through all these pointless trouble shooting steps and getting their IP's changed, and ISP techs saying that Google was blocking a lot of IP's due to complaints, and then Google was saying they weren't blocking any IP's. It was just ridiculous.
Enough people gathered on a message board and complained, we all realized the one commonality here, which turned out to be that we all had some connection to Telus. This resulted in Telus and Google talking to each other and somewhere in that process, things got fixed. That's about all we know, so we are grateful to whoever got that done.
Thanks for the feedback, and it is worthwhile to know that not ALL Telus customers across the west were affected. I wonder if it was just those going through a Telus IP in BC? (I'll bet if we had all posted tracerts, that would have shown something interesting.)
We have no idea what happened, as neither google nor Telus has offered any explanation at all.
DNS server thing? I don't know. I know what my DNS servers are and they never changed. Nothing that any individual computer user did caused this. This was widespread and affected 3 different ISP's, all going through one of those ISP's, which was Telus. That is the factor we all had in common.
However, we don't know if the issue was Telus or google, as no one has said anything. To me it just looks like someone changed a setting somewhere and it messed up things for a lot of people who all happened to be connected to Telus, either directly or indirectly.
I posted because I was reading reports of so many people spending hours on the phone with tech support going through all these pointless trouble shooting steps and getting their IP's changed, and ISP techs saying that Google was blocking a lot of IP's due to complaints, and then Google was saying they weren't blocking any IP's. It was just ridiculous.
Enough people gathered on a message board and complained, we all realized the one commonality here, which turned out to be that we all had some connection to Telus. This resulted in Telus and Google talking to each other and somewhere in that process, things got fixed. That's about all we know, so we are grateful to whoever got that done.
Thanks for the feedback, and it is worthwhile to know that not ALL Telus customers across the west were affected. I wonder if it was just those going through a Telus IP in BC? (I'll bet if we had all posted tracerts, that would have shown something interesting.)
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