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830 PVR Discussions

41369 Views 253 Replies 41 Participants Last post by  P2B
This morning I connected my brand-new (not refurbished) 830. I got a 60 Hz slight hum from my TV set after I powered up the 830. I have never had that problem with anything I've connected to the TV. I guessed that it was a ground-loop problem so I plugged the TV into the same power bar as the 830. End of problem. Shaw Direct may wish to consider that if a customer calls in with that problem.

I expected drama, based on my previous refurb 630 problems. Nope, the activation went without drama. :) I really like the new guide that provides show Season# and Episode#.

My only little quibble is the connection instructions that came in the box. It says not to press any buttons until the "blue light" goes off and the 830 restarts. It never happened; all it needed was a refresh.

As a side note, the problem with my now going-to-the-dump 630 was that only WGN acted as if it was not subscribed although I have always been subscribed. My 600 continued to receive WGN. I went thru hoops with Shaw Direct and finally most of the channels on the 630 disappeared. That's it! Warranty or not, I don't want to fool with another 630 refurb so I ordered the 830. Glad I did.

Another side note, the online MY ACCOUNT does not show WGN as being subscribed. My wife told me NOT to call or CHAT Shaw about it. Don't fix what ain't broke.
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Will try option 1 and re-hit the box and see what happens. Spent a while on the phone already listening to the "lovely" music until I had to get back to work. Might have to take an afternoon off and sit on the phone for a while...

@RuralRouter the red button works & records fine, and the program guide allows you to set the show you want to record in the future, but when you look at the recordings it is on a completely different program, time, even day. Looking at the recording schedule after the programmed time, everything is messed up; wrong programs, times, etc.
Hope that makes sense.
Once the Better Half is done watching I'll try the re-hit thing on-line.
Thank you for your advice, both of you. Will let you know what comes of it...
Since you have re-booted the DVR, including the long un-plug, you have done as much as you can as a regular user. Next step is to take the day off to sit by the phone with Shaw Direct.

This does not address the 830 problem you mention, but for interest sake – does a MANUAL recording timer work which does not use the guide as a recording reference? For example, set a manual timer to a different channel presently viewing, set the start time 15 minutes in future with end time 18 minutes in future.
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Will let you know what comes of it...
Any progress?
Not really. Got hold of someone at Shaw and they said to unplug the unit overnight once again and they re-hit the unit when plugged in in the morning. It worked once after that but missed a second recording yesterday. We programmed another recording for this evening will see what it does. There were thunderstorms around that may have messed things up yesterday, but more are forcast for today so we'll see how it goes.
Does this unit upgrade firmware/channel maps via internet or though the satellite? We don't currently have the ethernet port connected.
Got hold of someone at Shaw and they said to unplug the unit overnight once again and they re-hit the unit when plugged in in the morning. ...
Does this unit upgrade firmware/channel maps via internet or though the satellite?
Unplugging the 830 overnight was overkill, 10 minutes would have been more than enough time without power. Maybe the technician didn't want to wait.

Don't wait for tonight to program a recording. If you have the time today, pick a show to record that starts soon after you pick the show from the guide. I hope you just had a glitch in the firmware that was remedied by Shaw Direct, but I doubt it.

If you still have a recording problem, demand a free replacement 830. You may have to pay shipping.

Automatic firmware upgrades are sent by satellite, not internet.
My 830 firmware is 71.08
We don't currently have the ethernet port connected.
I don't have an 830, yet; but I thought the 830 had wifi.
I don't have an 830, yet; but I thought the 830 had wifi.
Yes it has both ethernet and wi-fi, it is not how Shaw Direct sends out firmware updates. I don't have high speed internet for High Def stuff, but I do have enough bandwidth to use the wi-fi function to access some of the free on-demand programs provided thru Shaw Direct via the 830. Works well and setup is easy.
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Does the 830 wifi allow you to watch live TV, (the way BlueCurve does) in addition to on-demand?
I know little about Shaw Direct's BlueCurve. I understand that BlueCurve allows a user to download content to an internet connected device, not via a Shaw Direct receiver, certain Shaw Direct content to which a user is already subscribed. Viewing BlueCurve is only available for viewing after the user downloads content to the device. Anyway, that is my understanding at this point. I hope someone that is familiar with BlueCurve will provide definite information about it.

ON DEMAND as defined by the 830 is much like BlueCurve, but it is a stream of data only via the 830 for which program content is immediately displayed. Only the content from subscribed channels is available. The 830's connection speed to the internet via wi-fi or ethernet determines whether it will support HD or SD resolution. I have not tried to record so I do not know if that is possible.

I hope this answer is somewhat in answer to your inquiry. :)
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Yes the on demand material looks about the same as bluecurve but I was hoping it would also have the live TV feature for those times when the satellite signal disappears for whatever reason (one could just go over to the wifi and check out the live TV listings, without using another device, like a laptop)..

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Our 830 has rebooted 3 times this year and twice it did a hard drive check. Today it froze again and after talking to a tech for an hour it started up again. But this time we got this screen (see pic) he suggested the factory reboot, the 830 is working again but we lost all of our recorded shows that we haven’t watched yet.
is the beginning of the end?


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The most likely cause is a corrupted or failing hard drive. If it was a minor error then the factory reset may have corrected the issue. If it keeps happening, I would ask Shaw for a replacement.
Unplugging the unit while it is doing a hard drive check, or any similar operation, is not a good idea. The reboot may have been caused by disk corruption that needed to be corrected. Not letting it finish the disk check could cause more issues in future.
We actually had our receiver disconnected for a few days this last week, we had new flooring installed in the living room. Put it back together saturday morning re-connecting the receiver, TV, HTS, etc. So far it seems to be working properly, hasn't missed the recordings made overnight, but this is a very short-term test, need to wait a few days to make sure.
We have never seen the page posted by Schmuly1 so I guess that is a good thing!
More storms forcast for today though and we have had a lot of power outages lately due to weather and other mishaps, we are now on the end of an even longer local distribution line. The receiver is plugged into a decent UPS but still shuts off after an hour or so when the battery runs out.
Seems everything is going to the dogs these days...
Nothing to do with previous posts (I think) but from everything I've read on this thread so far suggests the 830 will take over exactly where the 630 left off with what I'm sure will be thousands of problem posts.

My issue has to do with its poor uhf remote strength. I recently received an 830 after my 'trusty' cabinet mounted 630 failed. By fail I simply mean the 630 suddenly would simply power off at will and reboot, run for a few minutes and then repeat. SD support spent little time trying to troubleshoot the 630 and simply agreed to send me a replacement. Foolishly I just assumed it would be another 630 but it turns out it is an 830.

After installing the 830, I soon discover that the remote will not control the unit even after enabling the UHF menu setting in the cabinet unlike the 630 with its external antenna did. SD support claim there is no solution for this as 'some materials do block signals regardless."

So as a workaround, I swap a 630 I have in a different room into the cabinet location on of course it works perfectly. Only problem is the 830 now in place where that 630 was, while seemingly functioning fine (so far!) is really annoying in that it lacks any front panel display (Time/Channel/Satellite Connection) like the 630 had. Amazing how dependent one becomes on such features. Why was this eliminated? Besides a cost saving measure, could it be the display might have contributed to why it produced so much heat, even on a wire shelf, which may have led to its failure?

In any event, here are my questions:
1) Does anyone know a way of strengthening the 830's remote control uhf beyond the setting change?
2) Is there any way of replacing the HDD in my nonfunctioning 630 and to get it back to recognizable by SD given I can't do the external connection first (as documented in previous posts) before placing it in the unit?
3) Does anyone here happen to have a new or slightly used fully functioning 630 they would be willing to sell.
4) And what do I need to do to be able to connect a privately purchased used 630 and have it work?

Am still tearful over the amount of valuable recordings lost on the 2TB drive married to the failed 630.

All input and help appreciated.
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I think you should stroll down to

Shaw Direct to transition from MPEG-4 to HEVC

and read the last few pages. 6XX receivers will be toast by next Summer.
Guess that explains why the support rep was so quick to replace our 630 rather than spend any time troubleshooting.
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Guess that explains why the support rep was so quick to replace our 630 rather than spend any time troubleshooting.
Yes, as much as you don't like the 830, you're lucky to be rid of the 630 at this time in SD history.
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