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830 PVR Discussions

41377 Views 253 Replies 41 Participants Last post by  P2B
This morning I connected my brand-new (not refurbished) 830. I got a 60 Hz slight hum from my TV set after I powered up the 830. I have never had that problem with anything I've connected to the TV. I guessed that it was a ground-loop problem so I plugged the TV into the same power bar as the 830. End of problem. Shaw Direct may wish to consider that if a customer calls in with that problem.

I expected drama, based on my previous refurb 630 problems. Nope, the activation went without drama. :) I really like the new guide that provides show Season# and Episode#.

My only little quibble is the connection instructions that came in the box. It says not to press any buttons until the "blue light" goes off and the 830 restarts. It never happened; all it needed was a refresh.

As a side note, the problem with my now going-to-the-dump 630 was that only WGN acted as if it was not subscribed although I have always been subscribed. My 600 continued to receive WGN. I went thru hoops with Shaw Direct and finally most of the channels on the 630 disappeared. That's it! Warranty or not, I don't want to fool with another 630 refurb so I ordered the 830. Glad I did.

Another side note, the online MY ACCOUNT does not show WGN as being subscribed. My wife told me NOT to call or CHAT Shaw about it. Don't fix what ain't broke.
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I have just been upgraded by SD to an 830 from my old 630. I was hoping that I could easily transfer my recording reminders (not actual videos) from the 630 to the 830. I thought that using the User backup and restore function would enable this but it does not seem to be working for me at least. Does anyone have any background on this or am I doomed to re-enter all of my recording settings?

Many Thanks
I have been having issues with a new 830 as well. It started freezing on all channels and also on previously recorded ( and watched) shows. I factoried the unit and the freezing stopped but the following day it refused to turn on. I then forced via the front panel a restart and it then finally came on-line. I contacted Tech support about this and (noting that my other receivers are fine and the dish is not the issue) they, after 60+ minutes, reluctantly agreed to ship me a replacement receiver at my expense. ( since it is a 'free rental' I have to pay for shipping apparently.)

Fast forward and now I have been trying to install the replacement unit. Attempting a refresh multiple times via the phone line did not work. I tried the call back line and eventually received a call back that said I was number 1 in the queue. After 25 minutes of waiting I finally gave up. Then tried the on-line chat function......chatted for about 10 minutes explaining the problem, then the Shaw site crashed and the chat session was lost. Am now trying the call back feature again and once again, have received a call-back saying I was number 1......have been on hold now for over 40 minutes this time and still waiting.

Welcome to the new connected Rogers.

I am so close to telling SD to pound sand....and switch to Telus.
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My 830 has not restarted on its own for the past week but now I am noticing signal breakup on more recordings. With the 630 it was only a problem in heavy rain or snow but the 830 seems more sensitive to the signal strength.
My 830 was not suffering from signal loss as my levels were quite good. The issue was a perfectly clear picture freezing, along with the sound, then continuing. There was no 'break up' such as one sees when the signal fades. This freezing also became evident on previously watched, know to be good recorded shows.
I'm seeing this too, and it seems to be getting worse. .
@bpsmicro If this continues, you might try resetting your unit to factory specs. You can keep recordings and certain settings while doing so.
For factory reset enter "option 49886"
For a signal level check "option 194".

FYI: My problem was across the board on all channels with very high quality signal levels ( so not a dish problem)...even previously viewed recorded programs were affected.
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