My 630 was finally targeted. The software installed and i plugged in a wired connection. My router isn't allowing the 630 onto the network for some reason. I whitelisted the Mac address (like i do for all my other devices to avoid IP conflicts) and I have DHCP enabled. I share files across my home network without issues and the line that's connected to my 630 now was just working fine on my TV, so it's not the wire. I see this message a lot in my router log:1. If the connection is good (i.e. link lights illuminated on the router), perform a Front Panel or AC Reset. (Unplug power on the receiver only, and reconnect it)
2. After the receiver reboots, wait at least 60 seconds and then go back into the Network menu and see if the "Status" is online.
If one or more fields still reads "Not Available", I'd wonder about your router/network. Does your router have DHCP? Is DHCP still enabled in the Network menu? Do you have MAC address filtering enabled on your router, without having added the receiver to the whitelist?
Ultimately, it's designed to be pretty simple. If the connection is good, nothing more than a reset should be required to get the satellite receiver online. If it's not coming online, we'd look to the connection or the network and see what we can find from there.
I think if you call, they can target your receiver for the download even if you already received it. Then you can force the download as per the first post in this thread. Are you sure you actually have the new software installed? I've had situations where the software didn't load properly and it was still sitting waiting for the download once the receiver re-started itself. But I'm presuming you checked that.I was watching tv last night -no issues (went to bed around 11:30PM), and I guess they pushed this update to my receiver. grrr when I woke up to let the dog out all I saw was the - (horizontal middle LEDs of the 8) going left to right and back. I let it go, came back about 30 mins later, still the same. Reboot, cold boot, with/without coax plugged, power bar/no power bar, different outlet. Just comes back to the same. Anyone know how can I reload the software? The issue is that I don't live in Canada (or the US), they can't send a tech to help and I can't RMA. I have a completely legit monthly account (well except I don't live in Canada).
Anyone know how I could recover this? Can I plug into the serial see the boot, etc. etc. Load with a USB key on boot?
Here is my set up at home. I have voip and internet through distributel. Modem is connected to a cisco router which handles the voip service. My dlink wireless router is connected to the cisco router. Cisco DHCP sets the dlink router address to 15.100.d_source,
I'm not sure there is any advantage to whitelisting a hardwired device on your local network. This may be confusing the DLink router if it is assuming whitelisted addresses are wireless. You may want to start by removing the 630 MAC address from the whitelist and see what happens. Or, as SD 630 Support alluded to, perhaps you can just temporarily toggle MAC address filtering off on the DLink.
The log entries may or may not relate to the 630 getting on the network. They appear to indicate that the router has provided a lease to the 630 but is not allowing a TCP handshake between the Shaw Vod server and the 630. Port 4692 is an assigned port, and not part of a dynamic range, so you could perhaps open that port on your router and forward it to the 630. Does the 15.100 address correspond with the 630 MAC address in the Dhcp log on the router?
Like a couple of others have already said, I fired VOD up on my 630 at home with Shaw Internet once, looked at the ugly interface and gave up.
I'll try it again now that I am on a different network and see if I have any similar problems to what you are seeing.
I'm a little unclear as to what the problem is -- are you saying your receiver is in some kind of limbo between the old software and the update? Where it won't let you go back to where you were, but it won't go forward either? And that you tried a factory reset with the assistance of tech support but it didn't work and stayed in that limbo?I tried that, it appears that it doesn't boot far enough for them to get to it. They say that the update is done around night (2am), I rebooted the thing at 7am, so it should have finished (the download) and if it didn't; it probably wasn't going to.
I've plugged it in and left it.. a full day, still doesn't get any further.
I just wanted to see if anyone knew the tech secret that SD would do with my 630 that I would exchange to get it back up and running