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Discussion Starter #1 (Edited)
Up To 375$ credit From Shaw to upgrade to 6412 HD-PVR

Just wanted to let people know that Shaw is offering credit on your old cable box to upgrade to the new 2-tuner 6412 HD-PVR. In my case, I returned my DCT-6208 to the Shaw office(Scurfield blvd. in Winnipeg) and was given 375$ credit to purchase the new unit.

I called twice on this before and was told by CSR's that there was no trade-up program but going to the office made all the difference.
I was there to trade in a faulty cable modem and decided to ask again since I was there. The woman nodded and asked her co-worker who had a printed form at her desk with a table of credit values.
Took in the 6208 the next day and had no trouble swapping for the 6412 box even though there were different people working. They didn't even ask where I bought the 6208(FS).
Cost just over 400$ after the credit including taxes.

Update: Posts below this one indicate that this program is being offered in other cities as well(Edmonton, Vancouver etc...)
 

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For the love of humanity,

why in the WORLD was I not able to get a credit for my 6208 at the end of January when I upgraded in Edmonton. I also went to their office in person.

Shaw's way of operating truly gives the expression "the right hand doesn't know what the left hand is doing" its full meaning.

I had to find a private buyer, who got a little ticked at me 2 weeks ago when the 6208 he bought off me died on him. Thankfully, it was replaced without incident, but STILL.

GRRRRRRRRRRRRRRRRRRRRRRRRR!!!!!!!!!!!!!! :mad:

Oh well, I'm happy for those of you who get the credit. :)
 

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I got the credit in Edmonton

pcouture said:
For the love of humanity,

why in the WORLD was I not able to get a credit for my 6208 at the end of January when I upgraded in Edmonton. I also went to their office in person.
I got the credit for my 6208 in Edmonton...I just showed up, and she pulled out the sheet mentioned above that had that $$$ quote on it. I guess it just depends on who you get at the desk at the time.
 

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Ok, it's official. I'm going to try this. I can't recall...anybody get this in Vancouver? Do you repackage it in the box etc, or just bring the unit in?
 

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faston said:
Ok, it's official. I'm going to try this. I can't recall...anybody get this in Vancouver? Do you repackage it in the box etc, or just bring the unit in?
I didn't repackage it...but you have to make sure to bring in the original component/audio cables, the remote, and that short piece of coax you got with the unit.

I also bitched about the unusable HD reception when they turned encyrption on, and then promptly dropped the price of the unit right after they fixed it, and managed to get an additional $150 credit on my bill.
 

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Discussion Starter #7
technut said:
The pieces they check that you have included are the unit, the remote, and the power cord. Anything else is gravy.
Yes, she told me she only needed to see the unit itself, the power cord and the remote like Technut said so I just left the other cables connected to my home theater. I did return it in the original box since I still had it and knew they'd give me another one.
 

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375$ credit in Edmonton but you have to push

The $375 credit is in Edmonton as well. I noticed that when I was at the Edmonton South Office, I asked the person there about it and initially she said $200. I then told her about others who have reported that it was $375. She started to search. I could see what she was checking and on Shaw's intranet site was a menu item called equipment. Under equipement was a link to where she found this. It was a spreadsheet where all the equipment was listed and what either the trade-in or trade-up price is. The $200 dollars is for a dct6208 trade-in.
I also found out that the DCT6412 is warrented for 3 years and apparently it is noted on the bill of sale when you buy it from shaw. If you don't see it, demand it. The dct6208 is only for one year.
Thats one reason for me thinking HARD about trading in my DCT6208.
 

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You get $200 for the 5100 and then it scales up from there dependent on the Model. If the amount is not right, mention the fact that it is a trade in value because they have a different set of numbers for returns ...
Saw the numbers when I traded in my 5100 in Edmonton about 2 months ago <-- best-decision-ever.
 

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Ok, I did it on the weekend. The $375 is very official. Phoned and she looked it up, went in and he looked it up. Big improvement over the 6208. The series recording function is great...getting me back a little closer to my beloved Tivo. Everything like channel changes and menu surfing is also much faster. I'm a happy camper, although I would be happier if I hadn't had to buy 2 of these darn things within 6 months to get to where I am now.
 

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I up-traded my 6208 tonight at the Shaw outlet on Kingsway in Burnaby. No problems... the rep knew exactly what to do. The $375 credit was applied to my account which was a bit unexpected. Although the net result is the same, I had to pay full retail price on the box and therefore taxes on the full amount as well. Anyway, I'm grateful they didn't abandon us early adopters completely and make us shell out another 7-8 bills for a new box.
 

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I sent this quick email to Shaw in Calgary.

I own a Motorola 6200 DCT. How much credit will I be given to upgrade to a 6412?

Reply:

Thank you for your email.

This is determined on a per customer basis. We suggest contacting a customer service representative to discuss your options further.


It seems Shaw deals differently with each customer.
 

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BadBBoy said:
This is determined on a per customer basis. We suggest contacting a customer service representative to discuss your options further.
It seems Shaw deals differently with each customer.
Sounds like a canned response to a question the responder is not sure off. Call customer service ... I did three times (along with the actual trade in) and every time the CSR had to check with someone what the amount was. When I actually went to trade it in, she went to her manager, who gave the answer without knowing anything about my account. The only time this would be different is if you are ending service with them and not getting a replacement.
 

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My buddy (who I sold my 6208 to), had a SECOND one die on him. He went to Shaw, raised HELL and they just gave him a 6412, no additional cost at all.
 

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BadBBoy said:
This is determined on a per customer basis. We suggest contacting a customer service representative to discuss your options further.


It seems Shaw deals differently with each customer.
This is not correct... The trade-up price is published on the Shaw intranet which every Shaw employee has access to. This is where the rep I dealt with looked it up.

As for applying the credit to your account vs. your purchase price of the new box, I expect they changed this policy recently so that you get the credit to your account as this greatly simplifies their tax accounting. The next person that does the trade-up, should ask about this.
 
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