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Discussion Starter · #1 ·
My MIL (who is Portuguese) just switched to Wind after being with Telus for the last 5 years. She is NOT on a subsidy or other term contract.. purely month to month.
She moved to Wind this past weekend, and called Telus to port her number they tiold her there would be a $170 fee to "sell the Telus owned phone number to Wind".

WTF are they talking about?!
 

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Discussion Starter · #3 ·
That is what she tried to do..

Telus told her that Telus owned the number, and she had to pay $170 to buy it from them.

My wife is on the phone with both Telus and her mom now (interpreting) and it's a really loud conversation.........
 

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Discussion Starter · #6 ·
Figured it out.. Telus (customer service) is (mostly) innocent.

Last week Mom got a call from her local Telus store telling her she qualified for a "free" phone since her current one is 5 years old.

She went in and the took her old phone, gave her a new one, and in the process signed her up for 2 more years of contract.

As it is a touch screen phone and she was wary of it, (shes 60 years old.. new fangled doesn't go over well) they said it was a two week trial..and she can return it at anytime no obligation.

She returned the phone, and went to Wind and got a phone from them, and when doing the transfer her two year contract popped up, and the charge was an early termination fee.

After speaking with a supervisor, they agreed to cancel the contract, and will also be talking to the store.. no charge..
 
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