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customer satisfaction

  1. Industry News
    by Christina Peden Rogers CEO Guy Laurence today unveiled his multi-year plan—dubbed Rogers 3.0—to radically overhaul customer service and accelerate company growth. Laurence, who took over as CEO in December 2013, spent the first 3 months of his tenure crisscrossing the country, 22,000 km in...
  2. Industry News
    Responding to customer complaints of long waits no hold and complicated voice activation menu’s, Rogers this week announced that its Fido Wireless service has taken steps to improve customer service. The customer improvement program which Rogers is calling “FidoAnswers” promises more customer...
  3. Industry News
    J.D. Power's 2009 Canadian Wireless Customer Satisfaction Study was released this week and topping the list once again was Virgin Mobile. Now in its fifth year, the study, based on responses from nearly 15,000 mobile phone users, examines perceptions of Canadian wireless customers with their...
  4. Portable Electronics: Cameras/eBooks/iPods/GPS
    Garmin ranks highest in satisfying portable navigation device owners, according to the J.D. Power and Associates 2008 Portable Navigation Device Usage and Satisfaction Study released today.
  5. Shaw Direct Satellite
    For the third time in four years, Star Choice, the Direct-to-Home (STH) satellite television provider owned by Shaw Communications, has received the SQM Group Inc. 2006 award for the Highest Customer Satisfaction Rating within the Telecommunications and TV industry. Overall customer...
  6. Rogers Cable TV
    This thread is for folks to post good stories and bad about Rogers Customer Service. EDIT: Since changed to Rant thread since that is the bulk of posts ;) If your posting a bad post, then at least try to post what knowledge is lacking and how the company might improve service rather than...
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