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Search: Posts Made By: k801809
Forum: Television Industry / Channels and Providers   Yesterday, 11:16 AM
Replies: 5
Views: 213
Posted By k801809
Stingray has provided a rebrand date of January...

Stingray has provided a rebrand date of January 27th, Shaw Direct's programming will take effect that day, with the logo and name change to occur on the 28th (changes don't usually occur on Mondays...
Forum: Shaw Direct Satellite   2020-01-16, 01:07 PM
Replies: 673
Views: 246,690
Posted By k801809
It's frankly a technical limitation with our...

It's frankly a technical limitation with our billing system that we have no way of getting around, without reconnecting your account. As there is no longer a requirement to provide 30 days notice to...
Forum: Shaw Direct Satellite   2020-01-16, 11:08 AM
Replies: 1,852
Views: 483,114
Posted By k801809
In looking through my outages, there was a fibre...

In looking through my outages, there was a fibre cut in Calgary that impacted 97 channels (between Cable and Direct) from 15:20 - 17:00 MT. I'd imagine that was the issue. Poor technicians were...
Forum: Shaw Direct Satellite   2020-01-13, 11:20 AM
Replies: 673
Views: 246,690
Posted By k801809
Hi all - wanted to provide a quick update. Our...

Hi all - wanted to provide a quick update. Our telephony vendor has resolved several issues that we've been escalating since late last year, which means that the call back feature should be...
Forum: Shaw Direct Satellite   2019-12-11, 03:23 PM
Replies: 673
Views: 246,690
Posted By k801809
shawdirect.ca/chat is still active!

shawdirect.ca/chat is still active!
Forum: Shaw Direct Satellite   2019-12-03, 02:27 PM
Replies: 227
Views: 79,532
Posted By k801809
Generally, no. VOD authorizations are quite a bit...

Generally, no. VOD authorizations are quite a bit trickier than linear video and are a separate process.
Forum: Shaw Direct Satellite   2019-12-02, 03:58 PM
Replies: 320
Views: 83,337
Posted By k801809
The HDDSR 800 has a much faster processor, the...

The HDDSR 800 has a much faster processor, the ability to connect to WiFi and will continue to receive feature enhancements (6XX is no longer on the development train for anything but major defect...
Forum: Shaw Direct Satellite   2019-11-25, 02:17 PM
Replies: 1,140
Views: 159,329
Posted By k801809
An agent can pull that for you if you chat in or...

An agent can pull that for you if you chat in or call - you can also PM me your account number and I can send you one!
Forum: Shaw Direct Satellite   2019-11-22, 03:21 PM
Replies: 493
Views: 117,325
Posted By k801809
It is true that there needs to be 10 days to...

It is true that there needs to be 10 days to update information - the request for withdrawal is sent to the bank 10 days prior, so any changes made under that won't be reflected. Your balance will...
Forum: Shaw Direct Satellite   2019-11-15, 04:11 PM
Replies: 57
Views: 31,258
Posted By k801809
Funny, I was just about to say that the Shaw...

Funny, I was just about to say that the Shaw Direct maps will get the TVA West HD today! You're ahead of me!
Forum: Shaw Direct Satellite   2019-11-14, 05:00 PM
Replies: 1,852
Views: 483,114
Posted By k801809
Yes, soon - they'll still be "supported" in the...

Yes, soon - they'll still be "supported" in the new year as we transition the more sensitive accounts (Business accounts mostly), but I expect to fully decommission them by mid-next year!
Forum: Shaw Direct Satellite   2019-11-14, 03:35 PM
Replies: 1,852
Views: 483,114
Posted By k801809
There are several other 4 digit channel map codes...

There are several other 4 digit channel map codes that work with the xKu LNB:

4378 - National/New line-up
4321 - Classic line-up
4323 - Advanced line-up
4380, 4188, 4189, 4362, 4315 -...
Forum: Shaw Direct Satellite   2019-11-13, 09:32 PM
Replies: 1,852
Views: 483,114
Posted By k801809
Bayguy - if we swap the line-up to the national...

Bayguy - if we swap the line-up to the national line-up and the receivers aren't plugged in, it'll just take to the new line-up the next time the receiver gets a refresh.

Everyone on will be...
Forum: Shaw Direct Satellite   2019-11-13, 02:43 PM
Replies: 75
  Sticky: New Firmware 50.25
Views: 18,594
Posted By k801809
Correct - manual timers are relatively...

Correct - manual timers are relatively "unsupported" (not really the right word...). We haven't been given a good, true use case for them over the "smart" features, so the high (and I mean high)...
Forum: Shaw Direct Satellite   2019-11-08, 10:59 AM
Replies: 265
Views: 141,428
Posted By k801809
The LTSS upgrade program for $10 offered in the...

The LTSS upgrade program for $10 offered in the last 2 years expired with the program on August 31st. It is no longer available.
Forum: Shaw Direct Satellite   2019-11-04, 02:54 PM
Replies: 1,140
Views: 159,329
Posted By k801809
Sorry! I missed this while I was traveling for...

Sorry! I missed this while I was traveling for work - CP24 HD should be fixed tomorrow.

On the Stingray channels - they're available in the Music Theme Pack, or all 4 come as one selection in our...
Forum: Shaw Direct Satellite   2019-11-01, 05:44 PM
Replies: 227
Views: 79,532
Posted By k801809
I know, I know. :-/ I'm working on it. These Free...

I know, I know. :-/ I'm working on it. These Free Previews are decided usually months in advance, before the automatic changeovers, so it's just been an ongoing miscommunication. I think I've solved...
Forum: Shaw Direct Satellite   2019-10-30, 02:16 PM
Replies: 1,852
Views: 483,114
Posted By k801809
FYI - you would not have to pay for multiple...

FYI - you would not have to pay for multiple receivers on Extra Small TV, the $5.99 fee you see on other packages is included with Extra Small (and all of the "size" packages).
Forum: Shaw Direct Satellite   2019-10-28, 01:55 PM
Replies: 259
Views: 117,875
Posted By k801809
RuralRouter - 57 is correct, the unit will select...

RuralRouter - 57 is correct, the unit will select whichever drive has more space. However, the other x factor about which drive will be recorded to also comes down to pre-existing programs. If...
Forum: Shaw Direct Satellite   2019-10-21, 12:00 PM
Replies: 1,140
Views: 159,329
Posted By k801809
LONSat - I'll take a look at the Guide for CTV2...

LONSat - I'll take a look at the Guide for CTV2 AB HD - you have access to the signal though when you tune, right?

Automatic conversions to the national lineup are paused just briefly until...
Forum: Shaw Direct Satellite   2019-10-16, 02:24 PM
Replies: 2,993
Views: 912,055
Posted By k801809
6XX features have not, and will not be changing,...

6XX features have not, and will not be changing, since November/December 2017. Any updates since then have been under the hood improvements only.
Forum: Shaw Direct Satellite   2019-10-15, 11:03 AM
Replies: 1,140
Views: 159,329
Posted By k801809
LONSat is correct - they were like this in the...

LONSat is correct - they were like this in the old line-ups as well.
Forum: Shaw Direct Satellite   2019-10-07, 12:15 PM
Replies: 29
Views: 4,867
Posted By k801809
Everything, including the Bell transponders, will...

Everything, including the Bell transponders, will be completely removed from MPEG-2 receivers on October 16th. There will be zero channels available as of then, on any receiver other than a 6XX or...
Forum: Shaw Cable   2019-10-03, 10:43 AM
Replies: 400
Views: 174,476
Posted By k801809
Super Channel Heart & Home airs quite a bit of...

Super Channel Heart & Home airs quite a bit of the Hallmark Channel content, which is unique (and highly requested!).
Forum: Shaw Direct Satellite   2019-10-03, 10:35 AM
Replies: 1,852
Views: 483,114
Posted By k801809
goalsgo - which "less popular" channels are you...

goalsgo - which "less popular" channels are you referring to (just curious)? We looked at subscriber and viewership data, and tried to make at least one local channel from major cities available on...
Forum: Shaw Direct Satellite   2019-10-01, 08:49 PM
Replies: 1,140
Views: 159,329
Posted By k801809
LONSat - anything not in HD and available in HD...

LONSat - anything not in HD and available in HD will be launched in 2020. Anything sooner would be a bonus (sorry). However, we've committed to all English and French services, so Ethnic are not...
Forum: Shaw Direct Satellite   2019-10-01, 08:42 PM
Replies: 227
Views: 79,532
Posted By k801809
HowardDoin - we aren't able to support a free...

HowardDoin - we aren't able to support a free preview of NHL Centre Ice on satellite unfortunately, a technological limitation that has been around for as long as I have...sorry!

Dr.Dave - the...
Forum: Shaw Direct Satellite   2019-10-01, 12:51 PM
Replies: 227
Views: 79,532
Posted By k801809
YTV, Food and W are on until November 17th. The...

YTV, Food and W are on until November 17th. The "Family" suite of channels are on until October 31 (and apologies I didn't mark the Guide last night to take effect today...Monday got away from me)....
Forum: Shaw Direct Satellite   2019-09-30, 02:44 PM
Replies: 2,993
Views: 912,055
Posted By k801809
We believe that the amount of people who wish to...

We believe that the amount of people who wish to record a specific channel and potentially limit their scheduling capabilities is less than the amount of people who are happy with the default...
Forum: Shaw Direct Satellite   2019-09-30, 11:03 AM
Replies: 1,140
Views: 159,329
Posted By k801809
TVA has advised us that they do not have an HD...

TVA has advised us that they do not have an HD feed for their West feed. It'll launch in HD whenever available.
Showing results 1 to 30 of 183

 
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