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Search: Posts Made By: cory
Forum: Shaw Direct Satellite   2014-01-15, 12:36 PM
Replies: 2,993
Views: 912,055
Posted By cory
it is unfortunate that in this industry we (the...

it is unfortunate that in this industry we (the customer) have accepted that all systems will have flaws. But you are correct. same issues were in the cell. phone industry for the longest time, but...
Forum: Shaw Direct Satellite   2013-12-21, 03:10 PM
Replies: 2,993
Views: 912,055
Posted By cory
Supposedly they can if you have it connected to...

Supposedly they can if you have it connected to the internet (using their VOD service), although I am not fully convinced.

The tech. staff did say that they collected mine when then needed it,...
Forum: Shaw Direct Satellite   2013-12-05, 11:47 PM
Replies: 2,993
Views: 912,055
Posted By cory
Do you have a multi-switch in the system? ...

Do you have a multi-switch in the system?

I had a port go bad on a multi-switch, but if you switched cables between tuners that would switch the problem (although the 630 does alternate tuners...
Forum: Shaw Direct Satellite   2013-12-05, 11:41 PM
Replies: 2,993
Views: 912,055
Posted By cory
I agree with the flash comment. I just used RAM...

I agree with the flash comment. I just used RAM as that is what shaw has been saying when the system shows memory exhaustion (if you look in the diagnostics that is most likely what it will have on...
Forum: Shaw Direct Satellite   2013-11-30, 01:47 PM
Replies: 2,993
Views: 912,055
Posted By cory
I have come across a new issue (new for me as I...

I have come across a new issue (new for me as I have not run into it yet) but I think it may be something others have seen. Has anyone had this issue yet?

You look for a program in the search...
Forum: Shaw Direct Satellite   2013-11-30, 01:05 PM
Replies: 2,993
Views: 912,055
Posted By cory
Hopefully you won't be running down the same road...

Hopefully you won't be running down the same road as many of us, but the factory reset only addresses the immediate symptom. Once the system chews up it memory resources again it will come back. The...
Forum: Shaw Direct Satellite   2013-11-26, 12:26 PM
Replies: 2,993
Views: 912,055
Posted By cory
Here is an update on my 630 rebooting,...

Here is an update on my 630 rebooting, pixelization and slow response issue (which seems to be quite common complaint on the shaw direct facebook pages)

The latest I have been told is that the...
Forum: Shaw Direct Satellite   2013-11-05, 12:38 AM
Replies: 2,993
Views: 912,055
Posted By cory
there is a bug in the 630 firmware that will...

there is a bug in the 630 firmware that will cause the HDMI port to stop sync. So the component and composite video work fine (until the box freezes completely).

usually the soft reboot works...
Forum: Shaw Direct Satellite   2013-11-05, 12:34 AM
Replies: 2,993
Views: 912,055
Posted By cory
The CSR script is that any issue with freezing or...

The CSR script is that any issue with freezing or rebooting is a "power" issue as the 630 is a delicate device. So far I have disproved that by monitoring the output of the power brick with an volt...
Forum: Shaw Direct Satellite   2013-11-05, 12:28 AM
Replies: 2,993
Views: 912,055
Posted By cory
I find that if you do not spell out the entire...

I find that if you do not spell out the entire item you are looking for ("nasc" for example) and then scroll down the screen you will find what you want. If you do an exact word search it misses the...
Forum: Shaw Direct Satellite   2013-11-05, 12:24 AM
Replies: 2,993
Views: 912,055
Posted By cory
They need an internet connection (as far as I...

They need an internet connection (as far as I know), but you could check with the technical escalation team ([email protected]) as they handle the issues that a CSR is unable to solve.
Forum: Shaw Direct Satellite   2013-10-17, 06:52 PM
Replies: 2,993
Views: 912,055
Posted By cory
I find that the reboots will still happen. I...

I find that the reboots will still happen. I have not been able to track down what process is causing the issues (or multiple processes), so don't expect the random rebooting process to be fixed. ...
Forum: Shaw Direct Satellite   2013-10-17, 06:50 PM
Replies: 2,993
Views: 912,055
Posted By cory
the Log should have nothing to do with warranty,...

the Log should have nothing to do with warranty, but always check with a Shaw CSR if you are concerned. I doubt shaw downloads the log as a common practice. I have a ticket in and have confirmed that...
Forum: Shaw Direct Satellite   2013-10-15, 07:41 PM
Replies: 2,993
Views: 912,055
Posted By cory
I found that once I cleared the log and freed up...

I found that once I cleared the log and freed up some of the non-volitile ram on the system, it actually has been performing better. Although it seems to be slowly moving towards the problematic...
Forum: Shaw Direct Satellite   2013-10-13, 11:20 PM
Replies: 2,993
Views: 912,055
Posted By cory
You can scroll through the log with the enter...

You can scroll through the log with the enter key. Mine reached 60 pages and was eating up so much memory that the system had significant problems with almost anything.

I am trying to convince...
Forum: Shaw Direct Satellite   2013-10-08, 08:59 PM
Replies: 2,993
Views: 912,055
Posted By cory
I have had significant problems with the 630...

I have had significant problems with the 630 since the mp4 was added for the new sat. I know a few others have as well. The symptoms seem to be the same. Random reboots, pixelization (both hd and...
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