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Search: Posts Made By: SD 630 Support
Forum: Shaw Direct Satellite   2016-02-29, 06:36 PM
Replies: 448
Views: 109,095
Posted By SD 630 Support
Arrow Options for Sports in HD

Options if Limited TV is your base package:
1. "TSN" pack for $8.00/mo (includes all 5 TSNs in SD/HD, Golf SD/HD, and OLN)
2. "Sportsnet" pack for $8.00/mo (includes Sportsnet 360 SD/HD, Sportsnet...
Forum: Shaw Direct Satellite   2016-02-19, 06:02 PM
Replies: 448
Views: 109,095
Posted By SD 630 Support
Arrow Shaw Direct Limited TV Clarifications

Hi Everyone,

I'm with the Shaw Direct Product Team. To clarify some of the questions/concerns that have come up:



Digital Favourites is still available. No existing packages were...
Forum: Shaw Direct Satellite   2012-10-22, 06:57 PM
Replies: 5
  3D TV
Views: 1,444
Posted By SD 630 Support
Hi Lester, Congrats on the purchase. The...

Hi Lester,

Congrats on the purchase. The 3DTV Channel (233 or 333) is used to air sporting events, special events, etc. in 3D as they are available. The Masters, and FIFA World Cup both aired...
Forum: Shaw Direct Satellite   2012-10-22, 06:47 PM
Replies: 247
Views: 114,402
Posted By SD 630 Support
Extra Thoughts...

One more thing to note, the HDPVR 630 supports the connection of a single external hard drive. You can always "replace" the external hard drive, but you'll lose any recordings stored on the old...
Forum: Shaw Direct Satellite   2012-10-22, 06:43 PM
Replies: 247
Views: 114,402
Posted By SD 630 Support
Hi Everyone, Official details and support...

Hi Everyone,

Official details and support information is now available at www.shawdirect.ca/external. I don't think there's a way to get to the page other than via the direct URL right now, so I...
Forum: Shaw Direct Satellite   2012-08-16, 05:21 PM
Replies: 1,255
Views: 350,244
Posted By SD 630 Support
Hi envirogeek, Front Panel Reset is the...

Hi envirogeek,

Front Panel Reset is the resolution in this scenario. We've seen it a couple of times in development code but it seemed to go away with the later releases leading up to the current...
Forum: Shaw Direct Satellite   2012-08-16, 04:56 PM
Replies: 125
Views: 24,586
Posted By SD 630 Support
Hi Everyone, I can't find any information...

Hi Everyone,

I can't find any information that there's still a $29.99 package available. NFL Sunday Ticket is now NFL Sunday Ticket Deluxe and includes the Red Zone and Online access (as seen...
Forum: Shaw Direct Satellite   2012-08-16, 03:00 PM
Replies: 27
Views: 6,806
Posted By SD 630 Support
The USB key that installers use does not update...

The USB key that installers use does not update the firmware on the receiver. It simply loads the new xKu channel map which is required with the xKu LNBF. This can also be done via satellite, the...
Forum: Shaw Direct Satellite   2012-08-13, 06:22 PM
Replies: 1,255
Views: 350,244
Posted By SD 630 Support
Your suspicion is correct. The PVR part of the...

Your suspicion is correct. The PVR part of the software is basically unaware of the recordings on the disk (they really are invisible to it) so doesn't delete them. It only knows that the HDD is...
Forum: Shaw Direct Satellite   2012-08-13, 05:39 PM
Replies: 1,255
Views: 350,244
Posted By SD 630 Support
Interesting. That narrows it down a bit further....

Interesting. That narrows it down a bit further.

When you're in this state, does NOTHING play? Or only certain things won't play until the reboot?

This is leading me away from location...
Forum: Shaw Direct Satellite   2012-08-13, 05:31 PM
Replies: 125
Views: 24,586
Posted By SD 630 Support
Information for NFL Sunday Ticket 2012 is now on...

Information for NFL Sunday Ticket 2012 is now on the website.
Forum: Shaw Direct Satellite   2012-08-10, 04:27 PM
Replies: 1,255
Views: 350,244
Posted By SD 630 Support
Correct, it's not one of the feature requests we...

Correct, it's not one of the feature requests we hear very often. I don't think the Shaw Cable PVRs do it either.



Exactly. I suspect this may be one of the reasons we don't hear about it...
Forum: Shaw Direct Satellite   2012-08-10, 11:07 AM
Replies: 1,255
Views: 350,244
Posted By SD 630 Support
Absolutely. Nothing about what you're...

Absolutely. Nothing about what you're experiencing on the 1 630 is normal, especially in light of the fact you've got another 630 in the same home that is running without issue.

The issue could...
Forum: Shaw Direct Satellite   2012-08-08, 12:07 PM
Replies: 1,255
Views: 350,244
Posted By SD 630 Support
Hi Everyone, We have nothing to indicate a...

Hi Everyone,

We have nothing to indicate a black screen on recordings is related to any sort of software bug or anything that is being worked on currently. Possible causes would be low signal...
Forum: Shaw Direct Satellite   2012-08-08, 11:04 AM
Replies: 285
Views: 64,460
Posted By SD 630 Support
When we're closer to release, we'll let everyone...

When we're closer to release, we'll let everyone know. I will say it's expected sooner than the New Year!
Forum: Shaw Direct Satellite   2012-08-03, 04:56 PM
Replies: 342
Views: 161,525
Posted By SD 630 Support
So I did a Guide flush and tested both while the...

So I did a Guide flush and tested both while the Guide was being loaded, and the replan was occurring. Channels were changing at the normal speed.

The only time it was slow was if Parental...
Forum: Shaw Direct Satellite   2012-08-02, 08:01 PM
Replies: 342
Views: 161,525
Posted By SD 630 Support
Let me take a look tomorrow and see if we can...

Let me take a look tomorrow and see if we can reproduce the issue. I suspect that because of the Olympics, the Guide file is significantly larger than normal and also taking longer to process. I'll...
Forum: Shaw Direct Satellite   2012-08-01, 12:21 PM
Replies: 13
Views: 2,642
Posted By SD 630 Support
Hi Everyone, There was rainfade at the...

Hi Everyone,

There was rainfade at the Toronto uplinks twice yesterday, and once at Calgary. Seems to be an unfortunate week for the summer storms!
Forum: Shaw Direct Satellite   2012-08-01, 12:19 PM
Replies: 2
Views: 1,035
Posted By SD 630 Support
It's basically a carry over from the "old days",...

It's basically a carry over from the "old days", when channels were grouped more aggressively by bundle. Action on 611 was for the "East" customers who had their Movie channels starting at 601,...
Forum: Shaw Direct Satellite   2012-08-01, 12:11 PM
Replies: 342
Views: 161,525
Posted By SD 630 Support
Hi Bayguy, Is the problem still happening? ...

Hi Bayguy,

Is the problem still happening? The timing is a bit unexpected, but it may have been at the time the Guide was loading for the day. Performance will be reduced while that is happening.
Forum: Shaw Direct Satellite   2012-07-30, 03:09 PM
Replies: 285
Views: 64,460
Posted By SD 630 Support
Hi noah12, Any kind of consistent lockups or...

Hi noah12,

Any kind of consistent lockups or freezing is not expected. How often is this occurring?
Forum: Shaw Direct Satellite   2012-07-30, 03:04 PM
Replies: 814
Views: 423,127
Posted By SD 630 Support
If you're looking at the new version, the first...

If you're looking at the new version, the first page of the PDF should say "STOP! READ THIS FIRST!" in orange letters. Page 7 starts making reference to channel 252.
Forum: Shaw Direct Satellite   2012-07-26, 12:38 PM
Replies: 814
Views: 423,127
Posted By SD 630 Support
That's probably right. There's no technical...

That's probably right. There's no technical reason why one cable needs to be connected before the other or any resets you may have initiated. LNBF issues can be hard to diagnose and intermittent...
Forum: Shaw Direct Satellite   2012-07-26, 12:30 PM
Replies: 814
Views: 423,127
Posted By SD 630 Support
Yellow or red can indicate a great deal of cable...

Yellow or red can indicate a great deal of cable loss, which typically should only be seen for long cable runs or complex MDU-type setups. You could still have awesome signal strength and everything...
Forum: Shaw Direct Satellite   2012-07-25, 03:59 PM
Replies: 70
Views: 20,383
Posted By SD 630 Support
Simply put, a bad enough storm at an uplink will...

Simply put, a bad enough storm at an uplink will basically knock the channel(s) out nationally. (The signal can't pass UP to the satellite). You could be on cable (or IPTV) and still lose the...
Forum: Shaw Direct Satellite   2012-07-24, 02:50 PM
Replies: 135
Views: 67,054
Posted By SD 630 Support
Nothing has changed in terms of which packages do...

Nothing has changed in terms of which packages do and don't have the multi-receiver fee included. $5.99 + 1.5% LPIF = $6.08.

Platinum Choice with Movies (formerly "Platinum Choice Plus") still...
Forum: Shaw Direct Satellite   2012-07-24, 11:32 AM
Replies: 135
Views: 67,054
Posted By SD 630 Support
Hi Bayguy, I'll direct you to the...

Hi Bayguy,

I'll direct you to the "Programming Brochure West (PDF) (http://www.shawdirect.ca/english/documents/SD_Online_English_West_0612.pdf)" on shawdirect.ca.

Starting on the page with (2)...
Forum: Shaw Direct Satellite   2012-07-24, 10:51 AM
Replies: 814
Views: 423,127
Posted By SD 630 Support
Signal Power is not used. We go off of the...

Signal Power is not used. We go off of the Signal (technically "Signal Level") and Ecb/no values.

With 6XX running 04.06 or higher, the signal level is directly correlated to the Ecb/no. On...
Forum: Shaw Direct Satellite   2012-07-19, 01:20 PM
Replies: 1,255
Views: 350,244
Posted By SD 630 Support
Hi Everyone, Yes - An issue has been...

Hi Everyone,

Yes - An issue has been identified where the “delete” command can occasionally fail, resulting in a particular recording being removed from the PVR List, but with the recording file...
Forum: Shaw Direct Satellite   2012-07-19, 01:09 PM
Replies: 285
Views: 64,460
Posted By SD 630 Support
This used to be true, but should not be required...

This used to be true, but should not be required since the 06.22 (Sept 2011) software update. Recovery should be automatic when signal resumes.
Showing results 1 to 30 of 240

 
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