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-   Cogeco (https://www.digitalhome.ca/forum/66-cogeco/)
-   -   Descriptive Video / audio (https://www.digitalhome.ca/forum/66-cogeco/251810-descriptive-video-audio.html)

aviography 2015-12-12 02:02 PM

Descriptive Video / audio
 
Last night while watching a show on CBS through the PACE RNG200N HD PVR, the descriptive video/audio suddenly came up by itself with a woman's voice describing aspects of the video for vision impaired audience.

The Descriptive Video setting under Menu is set to "Off", I tried "On" and it made no difference.

I am now watching a show on APTN, this descriptive video/audio is also on, very annoying.

Cogeco tech support suggested a full reset, which I just did, no difference, "Descriptive Video" set to "Off" but the annoying audio description still comes through.

Anyone else noticing this problem?

Cogeco support tech was useless, he actually suggested it's in the material transmitted to the customers so I should call CRTC, I explained to him CRTC regulates, they don't provide material content, plus this is a service only needed by visually impaired audience, other audiences not vision impaired should not be forced to listen to something they don't need, he had nothing to say.

57 2015-12-12 02:15 PM

Sometimes the service provider gets/uses the wrong feed from the "broadcaster". Make a note of the exact channel and programmes that give you DV and perhaps someone else can check here. Also contact the "broadcaster" directly and advise them, in case it's their error - sometimes they're easier/better to deal with than the provider.

If you make note of the exact programme, then you can call Cogeco when that programme airs and the technician you talk to may get the same issue.

aviography 2015-12-12 02:30 PM

The two shows I observed this problem were Blue Bloods on CBS channel 713 last night at 10-11pm, and Longmire on APTN Channel 756 at 1-2pm this afternoon.

It could be as you said with the wrong feed from the content provider, I'm watching Flashpoint on CTV2T channel 802 and there doesn't seem to be any descriptive video/audio.

CamDAB 2015-12-13 09:16 PM

Another test is, if it happens again, tune to the SD feed and see if it's there...

Sometimes the cable headend gets a separate SD feed, other times the cable headend reformats the HD to SD... so YYMV...

Cameron

jeffaustin90 2015-12-14 09:09 AM

I started heard the descriptive audio as well last night, but it was on a channel I had just turned to out of boredom and then clicked away since it bothered me, so I don't remember the channel or the show. But it did happen to me too.

Dadden 2015-12-21 11:33 AM

DV Nuisance
 
We are getting Descriptive Video audio on recordings of Big Bang Theory, recorded on CTV ch. 701. It seems to show up on reruns only, not brand new shows. This service is turned to "Off" in the audio settings of the PVR (Pace) and there doesn't seem to be any way to get rid of this audio while watching the show.

georgeqgreg 2016-12-20 08:56 PM

While it seems they've fixed-ish most channels, YTV still has this problem TO THIS DAY. Check out the schedule on their site, which now shows which programs have DV. Freaking annoying. I've been trying to get them to fix this for a good part of the year, with little success.

(I say fixed-ish, cause if you watch a recording and turn on DV on the previously affected channels, it won't turn off normally; instead you have to exit and go back into the recording to watch it without narration. With YTV it's on even if you've never touched the option. Still, one year later!)


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