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-   -   Adding channels but cannot record? (https://www.digitalhome.ca/forum/193-mts/225617-adding-channels-but-cannot-record.html)

Vader 2014-12-03 04:08 PM

Adding channels but cannot record?
 
I added some channels to my programing (OK, Sportsnet for tonight's Jets game) but when I try to access My PVR online from My Account at mts.ca, I cannot set the recording and get an error? The error I get is:
Error: Server was unable to process request. ---> program in epg doesn't matched passed in programId

Thoughts?

Mozza 2014-12-03 10:52 PM

I had the same issue - I made it home in time to record it, but I had to do it "manually" - first time I'd ever seen that.

I've been having tons of problems with my TV services the past two weeks though, so I wasn't sure if it was just me.

mbhydro 2014-12-04 12:34 AM

Apparently MTS was having problems today
From the MTS Twitter page https://twitter.com/talktomts

There is currently an issue with our PVR system. If you have a scheduled recording tonight, you need to reschedule it. Our apologies.

Vader 2014-12-05 02:17 PM

Might have figured this out (at least a little)... chatted online with the support team and this is what I found. Even thought I have "show all subscribed channels" configured as Yes... if you do not have the channel selected in the "Customize your channel guide" section it will not show.
Thought that seemed a little weird, but guess the "customize" overwrites the "show all subscribed" functionality.


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