Canadian TV, Computing and Home Theatre Forums

Canadian TV, Computing and Home Theatre Forums (https://www.digitalhome.ca/forum/)
-   VoIP Providers (https://www.digitalhome.ca/forum/78-voip-providers/)
-   -   looking for voip provider (https://www.digitalhome.ca/forum/78-voip-providers/213738-looking-voip-provider.html)

Nexus77 2014-07-15 09:16 PM

looking for voip provider
 
Hi all,

Looking for a voip provider with minimum frills and features (VM, call display and call wait) and cheap monthly costs.

The big problem I'm running into is number porting. Live in Alberta with a number exchange not supported by many providers 780-922-XXXX

Yes I need to keep this number.

I would like the provider to allow BYOD if possible, but not a deal breaker.

Looked into alot providers but most wont port my number.

PhonePower will port my number but on the fence with that company and question how they price their service. With all the service fees and the exchange rate to USD it still pricey IMHO. I will not use most of the features they offer/.

Anyone have any recommendations?

pinto 2014-07-16 08:48 AM

I looked at all kinds of systems/options and ended up biting the bullet and buying an Ooma box. If you don't want US long distance just unlimited Canada wide calling, in Ontario it's under $4/month.. taxes and fees
I've been impressed with quality for the last few months.

Dr.Dave 2014-07-16 12:34 PM

4 Attachment(s)
Nexus77, here are a couple of threads by someone that just went through the same process:

http://www.digitalhome.ca/forum/showthread.php?t=209202

http://www.digitalhome.ca/forum/showthread.php?t=211377

rjgazarek 2014-07-16 01:01 PM

Disclaimer - I work for a company that sells VoIP Services

Hi Nexus77 - I saw a link to this post on a twitter account - and thought I would throw in my 2 cents.

As far as whether a VoIP Provider can accept a transfer of your phone number should strictly come down to your current service provider, and whether or not they will allow THEIR number to be transferred to a different provider (some existing providers are very stingy on this, and will not let their numbers go) - the best thing you can do is to contact your existing carrier, and find out if you're allowed to transfer our your specific number - if they say no, there isn't anything any provider will be able to do (as far as I know).

Now - with that said - I talked to our people here, and we can take any number in the US/Canada, as long as the existing provider allows it to transfer - the transfer process requires a form and, yes, your latest phone bill.

Just here to help!

R.J.

57 2014-07-16 02:28 PM

Be careful when contacting your existing provider regarding porting - you may lose your number if you say the wrong thing. It's discussed in the following thread:

http://www.digitalhome.ca/forum/show...61#post1478061 There's also a link to the regs there.

Nexus77 2014-07-16 03:04 PM

Thanks for all the replies.

I checked with ooma before and they said they cant port my number.

I don't want to raise any flags with my current provider on porting my number out. I know others in my are who have ported numbers to MCSnet in the area.
(MCSnet is still too pricey for me to transfer to them)


DR.Dave - I did do a search and replied to Shawguy's post asking for an update with PP after a month service, thanks again for the links

Mango 2014-07-16 07:53 PM

To Nexus77 - I checked the VoIP service providers that I could think of that are commonly discussed here (other than PhonePower and Ooma which you already checked) - Callcentric, Anveo, VoIP.ms, and AcroVoice. AcroVoice is apparently the only one that can port your number.

To rjgazarek - I'm sorry to disagree with you. Your post is not correct.

1) As per CRTC regulations, a service provider cannot prevent you from porting your number to a new service provider.

2) Whether or not a specific service provider can port a number depends on the carrier(s) that they wholesale services from, and if the carrier has "presence" in that number's rate centre (geographic area). In other words, it depends on the winning carrier, not the losing one.

3) You should not contact your existing service provider to advise them that you want to port your number.

4) I highly doubt your company can port any number in the US/Canada. It would not be profitable for you to have access to every single rate centre everywhere.

pinto 2014-07-16 08:10 PM

Ooma uses Distributel for porting in Ontario. Can't speak for where you are.

Mango 2014-07-16 08:12 PM

Interesting - Distributel is the only VoIP wholesaler I see that has presence there, yet Ooma's tool says they can't port it.

Nexus77 2014-07-16 11:32 PM

Thanks again for the replies.

Mango- contacted ooma again and asked them to check my number and confirm LNP peeps that my number cant be ported... again the answer was no sorry not at this time. something about rate center and my area.

Sent AcroVoice an email and like what I see thus far. not alot of features for 10.95 cnd but I'm okay with that. they have the basic that I need/want. Looking at the website no BYOD but sent email to confirm and confirm number can be ported.

Anyone have any reviews?

Thanks again to all who took the time to post and reply

Mango 2014-07-16 11:51 PM

We used AcroVoice's business services at my former job and I also use them at home. I'd rate them five stars. If you have any questions about them that I could answer, do let me know. :)

Nexus77 2014-07-17 12:13 AM

I don't want to turn this into a Acrovoice thread, but a few questions all based off the 10.95 just-a-phone plan

-does it support fax
-does it support BYOD
-what does the 350 min per month include (what calling area)?
-indicates no long distance charges within Canada, this mean up to 350 min/month for calls within Canada?
-have you experienced any server downtime?

gzink 2014-07-17 04:07 AM

Quote:

Originally Posted by rjgazarek (Post 2196610)
Disclaimer - I work for a company that sells VoIP Services

As far as whether a VoIP Provider can accept a transfer of your phone number should strictly come down to your current service provider, and whether or not they will allow THEIR number to be transferred to a different provider (some existing providers are very stingy on this, and will not let their numbers go) -

Not true as I was able to port my number to Speakout/Rogers mobile but not to voip.ms . As I understand it voip services do not have every number available. It depends on who they work with.

Oops I see Mango, the undisputed expert already said this more eloquently!

Depends what you need to retain the number for. We ported to a Speakout/Rogers and recorded a message stating our new toll-free number with voip.ms and most were able to comprehend.

Mango 2014-07-17 10:12 AM

Quote:

Originally Posted by Nexus77 (Post 2197426)
a few questions

-does it support BYOD
They offer BYOD for a few select ATAs. I would let them know which one you have and ask if yours is supported. They will lock the ATA to their service, but a simple factory reset can unlock it in the unlikely event that you decide to cancel.

-does it support fax
Yes, if you buy your hardware from them or use an ATA that supports T.38. If you want to BYOD, be sure to mention you're interested in fax to verify your ATA is compatible.

-what does the 350 min per month include (what calling area)?
-indicates no long distance charges within Canada, this mean up to 350 min/month for calls within Canada?

The 350 minutes/month covers Canada and the USA, and a selection of international destinations that have rates similar to domestic calls.

-have you experienced any server downtime?
I recall one issue caused by a carrier outage a few years ago that resulted in about two hours' downtime for incoming calls only. I haven't experienced any downtime with AcroVoice's equipment. You may be interested to know that AcroVoice has switches in both British Columbia and Quebec. If any hardware or network issue arises with the equipment in one facility, the other should remain online and working.

Quote:

Originally Posted by gzink (Post 2197538)
Mango, the undisputed expert

Flatterer! :p

Voodoocobra 2014-07-17 10:21 PM

I also had problems with porting existing number.I went with Fongo because they seem to port without problems


All times are GMT -4. The time now is 04:01 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
User Alert System provided by Advanced User Tagging (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.

 
For the best viewing experience please update your browser to Google Chrome