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Macman 2009-08-27 04:27 AM

MTS changing email service soon
Well, I guess there's no worry of getting heck for mentioning this since MTS has a press release about it on their website (August 7th)

MTS is phasing out their in-house email service, and switching to Microsoft Windows Live.

"New customers will be able to take advantage of this new service starting August 17, and existing customers will be contacted by email with directions on transitioning to Windows Live services starting in October. Once the customer completes the transition, their existing emails and content in the customer's current MTS Webmail online account will be transferred to their new Windows Live account all within a few minutes."

So now it'll be the customers responsibility to set up their email, main reason being privacy laws. I could see a lot of people being upset by this, but it sure makes the installers job a lot easier, as people often want multiple email addresses, which can be a PITA using the MTS Webmail.

It sure seems odd that an internet provider won't have their own email system anymore. I guess it's just part of the evolution of the internet. Wonder who will follow suit.

What are your thoughts?

JamesK 2009-08-27 08:41 AM


It sure seems odd that an internet provider won't have their own email system anymore. I guess it's just part of the evolution of the internet. Wonder who will follow suit.
Actually, many have done that. Rogers switched to Yahoo a few years back and, IIRC, Sympatico uses Microsoft. I have concerns about using anything from Microsoft.

dm_4u 2009-08-27 09:36 AM

Pardon my ignorance...but what exactly does this mean?

Does everyone have to get a new e-mail address...(this will really p*** me off).

Will Outlook still work with the new e-mail...or will we have to use a web browser?

99semaj 2009-08-27 09:52 AM

According to the OP's link, no. You can use your existing MTS address.

Personally, I cut bait with ISP's email years ago, and went with an outside provider like gmail. Now I can move or change ISPs without having to be worried about my contacts.

Macman 2009-08-27 11:17 AM

Here's some info I have:

"How does this change in service affect MTS customers (existing and new)?

New MTS Internet customers who wish to have an email account will be issued an email address(should they wish to use the address extension)and a Windows Live ID. They will then be directed to Microsoft to agree to their Terms of Use and complete the provisioning of a Windows Live account. The Windows Live ID used
to provision the Microsoft service will be “[email protected]”, which will be used by the customer for accessing the Windows Live service.

Existing MTS Internet customers will be given notice of MTS’s change of its email service commencing mid-September. Existing customers will be advised that they can obtain their email service with Microsoft as their email service provider. Customers will be directed to a Migration Wizard, which will provision a Windows Live ID and if they
continue and accept Microsoft as their email service provider, this will result in a migration of the customer’s online email content from MTS’s email service to the Windows Live service. The Windows Live ID will be “[email protected]”. This ID will be used for accessing the Windows Live service. vs.
MTS Allstream's relationship with Microsoft will allow users to use the domain for their Windows Live email service. When a user registers their email address they will set up a Windows Live login ID of [email protected]. The login ID will also be an email address that shares a mailbox with the address. Only mailbox usernames will be assigned an Windows Live ID. All aliases will still be

Further comment re:[email protected]
The Windows Live ID will appear on a user’s email as their email address and although no change to existing email addresses need to be made, the Windows Live ID can be used by customers as an alternate email address.
Customers will continue to have a email address, with all mail sent to a address automatically forwarded to their Windows Live mailbox.

MTS is also working with Microsoft to enable aliases so that customers can login with their ID in the future."

Yes, it'll be possible to continue using your mail client (Outlook Express, etc) but it will need to be reconfigured. I won't post instructions, as they'll probably update their website soon.

JugglingReferee 2009-09-01 10:44 PM


Originally Posted by 99semaj
Personally, I cut bait with ISP's email years ago, and went with an outside provider like gmail. Now I can move or change ISPs without having to be worried about my contacts.


I own two domains for this purpose. One is the same as my moniker, used for online accounts and conversations.

The other is my name. I've had it 10 years, and everyone knows to use that e-mail address, which ultimately forwards to a web-based service. I can switch web services twice a day and nobody would know the difference.

no123one 2009-09-09 09:28 PM

So now we are paying MTS the same price for fewer services. They had better not be advertising email as a part of their internet package, because Windows Live accounts are free, and available to everybody.

Imagine the money they save not needing hardware for email, and all the support $$$ saved. I feel for any MTS employees who have had their jobs cut because of this.

Also, Hotmail (oops, I mean "Windows Live Mail") is FULL of spam. YUCK!

So now when there is an email problem, and we phone MTS Tech support, are they going to be saying "that's not our problem, you need to contact Microsoft" ? I bet that will be the case.
Which means MTS isn't really "changing" their email service, but rather, they seem to be dropping it altogether, under the guise of it being "moved" to Windows Live. Mhmmmm.

Macman 2009-09-10 12:45 AM

Guess it was a bad choice of words on my part. Oops. I thought it would generate a lot more discussion than it has.

Yeah, they've "entered into a relationship with Microsoft" :rolleyes: I totally agree with you on this one. At least you could still have an domain , but it's definitely the end of MTS email as we know it.

I'm not even sure if it'll still be tied to your MTS account, and if it would be terminated if you quit MTS. If so, there's not much point in signing up.

no123one 2009-09-10 06:27 PM

I've let my friends who are MTS customers know about this, and they are not impressed in the least. They've been seeing MTS' advertising campaign buttering up it's customers, thinking they are getting all these new services for free! Well, in fact, we are getting fewer services for the same old price, because anybody with a computer and internet connection can get a Windows Live account.

I think it's time to let the media know about this.

Macman 2009-11-23 02:55 AM

So I was waiting for notification from MTS for existing customers to be able to migrate their email to Windows Live. My work sent out the URL early, so I tried it a few times with no luck.

Finally, two days ago they got the migration wizard going, and I decided to see what it was all about. I figured it was inevitable, so why not do it sooner than later. Well, it went pretty smooth, but I decided to continue using my mail client (Apple Mail 3.0) and read MTS' instructions on how to re-configure your client.

I found out soon enough that there must be an issue with Windows Live and how it deals with outgoing email being sent from a mail client. I kept getting an error message from Apple Mail saying the SMTP server was wrong or something. I triple-checked my settings, and was getting very frustrated. I check my new Windows Live account via my browser, and found an automated email Microsoft sent saying something like "Please enter your password..." to verify it was me. I guess they are paranoid about spammers hijacking someones email, so now it intermittently interrupts my outgoing email and I've now had to do this 2-3 times.

I migrated my in-laws email and got the same thing. I'm not impressed at all. I knew they were taking a step backwards, but I didn't think it would cause problems this soon.

Oh, and it's only been one day and I'm already getting spam. Before I migrated, their servers almost never let any spam through. I'm switching everything to Shaw shortly anyway so my wife can finally have a PVR, at least until MTS Ultimate is in my area. I don't even think I'll bother with Shaw's email now. I guess I've been stubborn up til now by still using an ISP's email service. I bet MTS will lose at least a few customers over this Windows Live crap.

Gmail FTW!


arminia 2010-01-12 04:11 PM

Received an email about this today. Have the problems been solved?

Mozza 2010-01-13 12:18 AM

I haven't received an email yet... and I'm wondering what would happen if I chose not to migrate? How long do you think I'd have?

JamesK 2010-01-13 08:38 AM

Perhaps this would be a good time to switch to Gmail. Many people have and one nice thing about it, is that it supports imap, which makes it easy to access your email from multiple computers.

Lorne 2010-01-13 10:17 AM

I just got an e-mail response from MTS confirming that they'll be discontinuing their existing e-mail service in March, and turning off their existing and

Am I the only one who's freaked out over this?

arminia 2010-01-13 06:01 PM

I'm on a Mac. Anyone know how this would affect me? Will the Windows Live work for me? I am not interested in anything Windows Live offers. I just want email.

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