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  Topic Review (Newest First)
2017-10-04 05:46 PM
Satellite97 From VoIP MS ... I guess it's not just me then ...

Chicago Servers (Open)

October 4, 2017, 15:52 EST

Our Chicago Data Center experienced issues which caused the Chicago servers to be unreachable for a brief period of time.

Chicago Data Center and Servers are now reachable however our team is working in order to solve different issues with the service that surfaced due to this event.

You may experience slow response from customer portal and/or problems connecting calls.

The engineering team is putting all effort into solving this matter as soon as possible.

We sincerely apologize for any inconvenience this may cause.Update Oct. 4, 2017, 16:02 EST

The current issue with calls and registration is affecting more than just the Chicago Servers.
2017-10-04 04:46 PM
Satellite97 Chicago servers have been down now over 30 minutes... anyone else seeing this?
2017-01-22 09:36 PM
NeilN No issues here.
2017-01-22 07:28 PM
Keep losing registration

Anyone else having issues today? Can ping our server, but we keep losing registration.
2016-04-19 04:48 PM
Originally Posted by Kennaway View Post
I am getting some names that are not in my phone book, e.g. a car dealership in Richmond Hill, Capital One (800 number), local drugstore in Hamilton. There are names for calls from Hamilton, Stratford, Belleville, Halifax, North Bay, Oakville, Burlington. The bulk of the numbers don't have a name.
I'm using an Aastra digital phone, if that matters.
Hi, I realize this is an old conversation but I'm in the same situation as tux, live in Winnipeg using and am receiving no incoming CNAM information. Has anyone figured this out?
2016-04-11 03:48 PM
dheian Is there a way to send a voice mail from to a Bell number without ringing the phone? I know it's possible Bell to Bell.

Typed on my smartphone. But I typed it with dumb thumbs so please excuse misturks.
2016-01-08 12:37 PM
Originally Posted by fovea View Post
How do you get 'free cell phone service'?
I use what's called a 'softphone' app on a cell phone, CSipSimple in my case. You set the softphone up with your VOIP services info, and as mentioned, as long as you get a WiFi signal, you have "a free cell phone". (Note the quotes as it is not a "cell" service per'se, but it is mobile.)

With Shaw Go WiFi as prevalent as it is in Victoria I'm never too far from a signal. (And here I use to rail against paying for a service I had no need for...)

I'm not really "a phone guy". It's just a handy addition to my Voip service if needed. Seeing payphones have gone the way of the Dodo.

Switching to Voip, has saved me a TON of money so far, ok, comparatively speaking. <$6 since Nov 11th, where for the same time period I'd have spent $60 through Shaw for 'Personal Home Phone'. 90% savings, is a ton of money to a poor guy like me. (Fixed disability everything around us keeps going up and up and up, my income remains the same.)
2016-01-07 12:11 PM
ExDilbert By using a VoIP app on the phone with WiFi. It only works when WiFi is available. It can save a lot of money on some WiFi plans.
2016-01-07 01:51 AM
Originally Posted by GamerGuy View Post

YAY for cheap phone and "free cell phone service".
How do you get 'free cell phone service'?
2015-12-19 01:49 PM
dheian True. I guess the university might not have their qos set for me. :-)

Sent from my phone. Spelling misturks caused by large thumbs.
2015-12-17 05:17 AM
downbeat Also consider that a problem may lie with the WiFi hotspot itself. For a long while, I had a problem with on my home Internet connection. I later learned I never specified how my router should handle VoIP traffic. Until I corrected that option, there was a fair chance my calls would become garbled or even simply get dropped — but it didn't happen every time.
Just a thought!
2015-11-26 06:22 PM
GamerGuy Have you considered using a different softphone to test if it's Zoiper itself? (Though I suspect not, it's worth a shot.)


Oh, and you could try adding/limiting different codec options. It may be using one of them poorly. Though this is just a guess on my part. I'm just throwing stuff out there.
2015-11-26 05:12 PM
dheian I'm on the Chicago server ( moved me there) and I use premium routing. No problem with the service at home, I am a long time customer, but it is just this intermittent issue with Zoiper.

Sent from my phone. Spelling misturks caused by large thumbs.
2015-11-26 04:38 PM
GamerGuy I'm new to Voip myself (and loving) but have you tried a different server?

It's possible the issue lies along the route between point A and point B. There is not much one can do if this is the case. Short of changing servers to possibly bypass the trouble spot.

Also, which service are you using? If you are using the Value plan you may wish to try the Premium. Though I've been using Premium and though not the same issues I have a bit of garbing and minor cutting out in some calls. Especially if we talk over each other. Most calls are fine though. They are all local calls routed through Vancouver.
2015-11-25 04:11 PM
Occasional choopy outgoing voice with Zoiper

While doing some work at the U of T, I've been checking in with my mother using the Zoiper app as it's free to call her place with WiFi as opposed to my prepaid cell account.


Sometimes she's unable to hear me properly though she's coming in clear and when I get home and call her she says my earlier calls sounded like robotic gobbledygook underwater.

Just used the speedtest app from the building I call from.

The WiFi is 3ms ping. 24Mbps down and 17Mbps up. So wassup? Hell, my home internet is, sadly, only 512kbps up and that's always crystal clear.

Is there any setting I should be checking on either the Zoiper app or my subaccount to see why my outgoing sound is sometimes unintelligible?

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