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Thread: Channel 115 - WPCH - Dropped from Videotron? Reply to Thread
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  Topic Review (Newest First)
2009-01-20 08:06 PM
Goulz
Dropped channels

As bad as 115 looks on Illico, seeing nothing on channel 12 on analog cable is just plain unacceptable.
2009-01-16 07:16 PM
timekillr
Quote:
Originally Posted by Yuprules View Post
While their channel line up is "decent", there is one thing I will never fuss about with Videotron. CUSTOMER SERVICE, take for example. Sympatico, you call technical support and you end up with "joe blow" in another country who is simply reading from a script, you need to talk to the person for about 30 some odd minutes for them to figure out that oh yes...something really is wrong with your line.

Videotron: after being on hold, boom a REAL PERSON who lives in Quebec quickly punches up your account to see what is wrong...I got them to send a tech in 5 minutes FLAT (well the tech came 2 days later, but I didn't have to talk to some person reading off a script for 30 minutes making me do DUMB THINGS when it was "their end" that was broken).

Videotron not out sourcing their technical support = PRICELESS, I'm not switching JUST FOR THAT REASON. Well done on that Videotron...but I still want Channel 115 Peachtree TV back
Seriously, Videotron's customer service is spotless. It used to be VERY bad a few years back but they really turned around and now it's always amazing.

Once I had to activate my terminal and for some reason the guy on the line couldn't, so he transferred me to a senior engineer who explained every single step she did on the line and activated it manually.

I'm always impressed with the quality of their customer service. Bell? Not so much
2009-01-12 05:27 PM
Michael R.
what bothered me was...

I don't care so much that they took away PeachTree. Although it was part of my 30, I rarely watched it.

I am disappointed that they gave no advance notice.

I am disappointed that they did not obtain another English channel to replace it (it could have had different content, even).

Their reply to my complaint email made me feel that they missed those two points completely.
2009-01-12 12:19 PM
Yuprules While their channel line up is "decent", there is one thing I will never fuss about with Videotron. CUSTOMER SERVICE, take for example. Sympatico, you call technical support and you end up with "joe blow" in another country who is simply reading from a script, you need to talk to the person for about 30 some odd minutes for them to figure out that oh yes...something really is wrong with your line.

Videotron: after being on hold, boom a REAL PERSON who lives in Quebec quickly punches up your account to see what is wrong...I got them to send a tech in 5 minutes FLAT (well the tech came 2 days later, but I didn't have to talk to some person reading off a script for 30 minutes making me do DUMB THINGS when it was "their end" that was broken).

Videotron not out sourcing their technical support = PRICELESS, I'm not switching JUST FOR THAT REASON. Well done on that Videotron...but I still want Channel 115 Peachtree TV back
2009-01-11 09:51 PM
deck
Quote:
Originally Posted by marca View Post
I experienced something worse then that.

I'm a french speaking person and i had to call Black and Decker for a defective bread machine. Choose the french service option on their customer service line and i was always getting redirected to a full voicemail. After two days trying to talk to someone in my language i'd never talk to anyone, i call back but decide to use the english line, wow! somebody answer me in less then two minutes.

Thats what i call second class customer service

As far as i know Videotron main market is french people so its normal that they deliver what the majority of their customer want. I read on another forum that VIdeotron dropped Peachtree because they didnt get enough susbcriber vs the cost off that channel.

If you take a look on french forum of Starchoice and BellTV here you will see that these two company wich there main market is english people they add many french HD channels way later then Videotron. Why? because they will add english new channel first because they will get more subscriber.

Offers and demands rules, simple as that

my 2 cents
marca has a point about the supply and demand of Videoton's service and network. I think the example of Black and Decker is a bit extreme given that many non-Canadian companies offer terrible service is languages other than English within the North American market.

Videotron is only in Quebec and the majority of it's subscribers are French speaking. That siad, their English channel lineup, while weaker than the competition, is decent. Their English service I find is very good. Each time I've called I've spoken to someone in English in a timely manner and had very good service from most of them (one was very nice but didn't solve my problem).

I've been comparing the services, since my term ends soon. I could go to Bell or Star Choice but I would get more channels than I want, not all of the channels that I want, and pay more to get the who shebang. Yes, they offer a few more HD channels than Videotron, but for the difference in price at the moment Videotron offers the best setup.

Neither Bell nor Star Choice allow custom channel packages (from what I've seen). If they did that would offer me a great incentive to join. With Videotron I pay for exactly what I watch (minus the French channels...except RDS).

Peachtree was a crappy channel anyway. I dropped it to get MovieTime when it came available (perhaps adding to why it was dropped from the lineup altogether!).

I hope Videotron does offer more HD channels soon, but I'm willing to wait after looking at the alternatives.

Long story short; Videotron offers good service in English and a reasonable English language lineup while having better packages than satellite.
2009-01-10 11:55 PM
marca
Quote:
Originally Posted by markjanzen View Post
videotron is a terrible company esp for anglos and for hd channels...always feel like 2nd class citizen calling in and get a lot of french telemarketing calls where people are very rude

id switch in a second to bell but my apartment doesnt face the right direction...and VD Net (bell fiber) isnt available in my building yet...
I experienced something worse then that.

I'm a french speaking person and i had to call Black and Decker for a defective bread machine. Choose the french service option on their customer service line and i was always getting redirected to a full voicemail. After two days trying to talk to someone in my language i'd never talk to anyone, i call back but decide to use the english line, wow! somebody answer me in less then two minutes.

Thats what i call second class customer service

As far as i know Videotron main market is french people so its normal that they deliver what the majority of their customer want. I read on another forum that VIdeotron dropped Peachtree because they didnt get enough susbcriber vs the cost off that channel.

If you take a look on french forum of Starchoice and BellTV here you will see that these two company wich there main market is english people they add many french HD channels way later then Videotron. Why? because they will add english new channel first because they will get more subscriber.

Offers and demands rules, simple as that

my 2 cents
2009-01-10 09:11 PM
rafikz I replaced Peachtree with Tvtropolis

TVtropolis has all those great shows
2009-01-10 09:19 AM
brown
Quote:
Originally Posted by Jeune Loup View Post
You are right! I miss it too. There was always something to watch on that channel.
agreed.
2009-01-09 09:12 PM
markjanzen videotron is a terrible company esp for anglos and for hd channels...always feel like 2nd class citizen calling in and get a lot of french telemarketing calls where people are very rude

id switch in a second to bell but my apartment doesnt face the right direction...and VD Net (bell fiber) isnt available in my building yet...
2009-01-08 08:43 PM
Jeune Loup You are right! I miss it too. There was always something to watch on that channel.
2009-01-08 10:59 AM
Yuprules Jeune Loup, I agree with some of your points. But that still doesn't replace Channel 115 which is AWESOME. Bell still has the channel though
2009-01-06 06:58 PM
Jeune Loup Here's my opinion.

when it comes to english channel selection, Videotron is much better than it used to be, before digital cable. Bell has a few more HD channels, but the packaging was quite expensive. Videotron offers quite a good mix of french and english channels, if you speak both languages. Bell has Fox news, Videotron has MSNBC. Bell has tons of local stations that repeat the same programming on different time zone. But now with PVRs that can record two different shows, while you watch a third one recorded, there is not much needs for 5 time zones. Videotron has two time zones. and with videotron i have four tvs with cable. When I was with bell, i had to watch the same thing on two tvs. The service with Bell was closed on sundays, and at night. Videotron is open like all the time. Wet snow and ice was a problem with Bell.
Basically both have advantages, both have faults, costs are comparable. I don't think Videotron hates anglos like you make it sound. I go to the states pretty often, and it's not the greatest selection. And with Videotron, you can select channels a la carte, which you cannot do with Bell.
2009-01-05 11:24 PM
camilos
Quote:
Originally Posted by dynot View Post
BTW, since when is Rogers in QC? Certainly not in Montreal otherwise Videotron would not think of pulling something like this off.
You're right, Rogers cable isn't here, but their internet access is. I was thinking of switching to their new "Portable Internet Services". Its a bit more expensive, but the convenience makes up for it. And the speed isn't that different from Videotron's High Speed Internet.

As for Bell's customer service. I've never had their satellite services, but their cellular service is horrendous. Mind you, this was 2 years ago. They thought they were still a monopoly.

I wish all companies (Telus, Shaw, Rogers, Bell & Videotron) would offer all 4 services(phone, cell, internet & cable/satellite) here in Quebec. I can just imagine the service we would get. But unfortunately, we're basically stuck with Videotron & Bell.
2009-01-04 10:16 PM
dynot
Quote:
Originally Posted by timekillr View Post
I have a personal story of horror from Bell (and several of my friends also do).

Switching phone service from Bell to Videotron led to a lot of things, such as them saying "Okay we're releasing your number" then Videotron telling me "They refuse to release the number" to a bunch of stuff like that. Then they charged us an extra month out of the blue, which took over 3 months to resolve with them.

A friend of mine still randomly gets charges from Bell even though he hasn't been with them for 2 years... It's not the Vista effect.
I certainly feel for you to have to go through that. Maybe I'm just lucky and I should be buying 6/49's!

Still, if you list each criteria - HD channel choices, specialty channels, VOD selection, internet service, bundling options, pricing, and customer service - well you can see that customer service is only one part.

To each his own but for me even if CS rates a 1 out of 10, the other factors far out-weigh poor service especially if I rarely need CS. In the last 4 years I've been with Videotron I think I called them once. So I have to compare hundreds (if not thousands) of hours using their services to a few hours with CS over multiple years.

Everyone has their own decision making process and tolerance levels.

Cheers...
2009-01-04 07:54 PM
timekillr I have a personal story of horror from Bell (and several of my friends also do).

Switching phone service from Bell to Videotron led to a lot of things, such as them saying "Okay we're releasing your number" then Videotron telling me "They refuse to release the number" to a bunch of stuff like that. Then they charged us an extra month out of the blue, which took over 3 months to resolve with them.

A friend of mine still randomly gets charges from Bell even though he hasn't been with them for 2 years... It's not the Vista effect.
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