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  Topic Review (Newest First)
2019-11-25 05:43 PM
Dr.Dave TR-069 is the industry standard for remote management, so those messages by themselves don't necessarily indicate a reboot. I expect that after a reboot, the modem connects and logs the event, but there may be other connections for performance statistics, etc. TR-069 is also used for firmware updates and remote diagnostics by a telco employee, although those shouldn't be that frequent.
2019-11-24 11:08 PM
dyn0t So I thought I'd provide an update on my modem rebooting issue.

As some of you may know you are able to browse to the modem and look at various settings and other info. You can also download a log of all your modem's activities which I did. Since I received a new HH 2000 18 days ago I only have that much data available but what I have is interesting.

I exported this data to an Excel spreadsheet and plotted every day. I noticed that when the modem reboots 2 messages are logged stating "TR-069 connectivity to remote server has been closed/initiated". Using this information I counted an average of 4 reboots a day with a low of 2 and a high of 11 one day. I also plotted the time it happens and they occur mostly in the evening between 5 and 11 PM (coincidentally when we watch TV and use our computers the most often). Most interesting, in the 18 days logged 16 of those had 2 reboots at exactly 1:22 PM.

Does anyone have any theory on what can be happening at 1:22 PM? Is Bell polling the modem or something similar. Can anyone with more knowledge than I confirm what that TR-069 message is? BTW, these reboots happen even when I have only Bell's STB's connected and nothing else.

Thanks
2019-11-20 10:59 PM
dyn0t
Quote:
Originally Posted by Dr.Dave View Post
@dyn0t Have you had this problem since you installed Bell Fibe or did it start recently?

Downloading files using torrents can sometimes crash home routers, because too many connections can overload the memory and processor on a router. You can solve the problem by limiting the number of global connections in your torrent software. Here are a couple of old threads that might help.

https://www.digitalhome.ca/forum/188...wnloading.html

https://www.digitalhome.ca/forum/194...ittorrent.html

If torrents aren't the problem, make sure the power outlet you are using for the router is on a different electrical circuit than before. Just using a different outlet may not be enough since several outlets in an area of the home are wired to the same circuit breaker.
The problem started about a month ago so fairly recent and my viewing habits haven't changed. As I said I even disconnected every other device and left only the Fibe receivers connected just to eliminate other possible causes. I don't torrent so don't think it is that. But I was thinking along the same lines that something must be causing the modem to crash (that's why I mentioned my Ooma IP phone).

As for a different electrical circuit that's a good point. But my TV is on the same circuit so wouldn't the problem manifest itself on the TV too? I haven't seen any flickering or anything on the screen that would indicate an electrical problem.
2019-11-20 10:47 PM
dyn0t
Quote:
Originally Posted by bev fan View Post
I would ask Bell for the new modem HH 3000
Isn't that the modem used with wireless receivers? If so I would have to ask for new receivers too. But you would think a brand new modem wouldn't be a problem so a 3000 won't necessarily fix it.
2019-11-20 12:38 PM
Dr.Dave @dyn0t Have you had this problem since you installed Bell Fibe or did it start recently?

Downloading files using torrents can sometimes crash home routers, because too many connections can overload the memory and processor on a router. You can solve the problem by limiting the number of global connections in your torrent software. Here are a couple of old threads that might help.

https://www.digitalhome.ca/forum/188...wnloading.html

https://www.digitalhome.ca/forum/194...ittorrent.html

If torrents aren't the problem, make sure the power outlet you are using for the router is on a different electrical circuit than before. Just using a different outlet may not be enough since several outlets in an area of the home are wired to the same circuit breaker.
2019-11-20 08:56 AM
bev fan I would ask Bell for the new modem HH 3000
2019-11-19 09:42 PM
dyn0t Hey guys. Hope someone can help me by giving me some ideas on what I can try to fix a problem I've been having with my HH 2000 modem for about a month now.

Every day my modem will reboot on its own and this happens about 4-5 times each and every day. Here's what I've done to try to fix it:
1) Technician came to my house and replaced the junction box outside, the wire to the box, and indoors relocated the connecting port closer to my modem.
2) Bell sent me a new modem. Still reboots. Every. Single. Day.
3) Used a different power outlet at the advice of phone tech to make sure it is not a power surge
4) I've systematically disconnected each device from my modem in an effort to to isolate the problem but reboots whatever is not connected

One question I have is is it possible that a device connected to the modem is causing this? I have my TV set connected by ethernet cable and 2 laptops, 1 tablet, Google Home mini, and an IP phone connected wirelessly. I did notice that the reboots seem more common in the evenings when these devices are more in use.

Please help! I'm at my wit's end and don't want to cancel my Fibe service.

P.S. Yes, it did happen again as I wrote this.
2019-11-09 11:35 AM
MCIBUS Thanks. Hopefully I'll get the same results not have to call in later(hopefully getting through)and not need a tech to come to the house?
2019-11-09 11:31 AM
spinner87
Quote:
Originally Posted by MCIBUS View Post
Is anyone having issues with Bell Fibe(Ottawa)? Got a blue screen saying lost of signal, but not on all channels. On quite a few but not all.

I tried calling Bell, but everytime I call and get transfer to repair once the voice says we're transfering to the next available Bell agent I suddenly get a busy signal. Went toBell site you can even chat, so not sure what's going on?

Edit Well I got thru to Bell Mobility and there appears to an issue witheir phone system for calling in to different departments. Whether thats relate to my TV issue I'm not sure but I dought it.
Yes was experiencing the same issue in Winnipeg area, seems to be resolved
2019-11-09 10:58 AM
MCIBUS Is anyone having issues with Bell Fibe(Ottawa)? Got a blue screen saying lost of signal, but not on all channels. On quite a few but not all.

I tried calling Bell, but everytime I call and get transfer to repair once the voice says we're transfering to the next available Bell agent I suddenly get a busy signal. Went toBell site you can even chat, so not sure what's going on?

Edit Well I got thru to Bell Mobility and there appears to an issue witheir phone system for calling in to different departments. Whether thats relate to my TV issue I'm not sure but I dought it.

Edit 2 everything appears to working again even calling in for repairs or different departments. I'm not sure what the issue was , but I find it hard to imagine that both the phone issue and channel issue was related or resolved at the same time?
2019-08-02 09:03 AM
elyk Your question was asked and answered in this thread here. Supposedly, it's a guide issue.
2019-08-01 09:25 PM
Dr.Dave Welcome to the forum @Stretch - I moved your post to this thread.

Take a look at post 698 in this thread - the problem sounds very similar to yours.
2019-08-01 09:03 PM
Stretch
VIP5662W Missed Scheduled Recordings

Been having issues with Bell Fibe recording program every day at a specific time using the record and record series options. The program shows up in the schedule but when we check the next day it has not recorded at all. Worked with the support team for two hours they thought they fixed it but they did not, has anyone else had this problem?
2019-07-23 07:44 PM
PeteM
Lost Recordings

I lost all my recordings overnight lest night. Why would this happen? My scheduled recordings are also gone.

This is literally the only way I watch tv. Was this an issue that affected several people?
2019-07-18 01:28 PM
serendeva Thank you once again for the suggestion. I contacted Zap2It and the problem with their schedule information seems to be resolved. The program is taping once again as expected. 👍🏻😊
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