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  Topic Review (Newest First)
Yesterday 04:27 PM
goalsgo There you go, point proven.
Yesterday 11:37 AM
Originally Posted by goalsgo View Post
Is Shaw the only guilty party here or are all TV providers on the same bandwagon? ...
Actually Bell Satellite did a similar thing to it's line of PVR's.

Their 9242 had features like: picture in picture, swap tuner and a coax output for a separate TV that they have abandoned with their newer receivers (9400 and 9500).

Disgusting that such useful features have been eliminated from their lineup.
Yesterday 09:22 AM
goalsgo Full agree ! 👏👍
Yesterday 09:15 AM
OlStatic And that is why I didnt get an 830 yet.... no clock and no front lights like the 630... Seriously who likes to have a device sitting in their entertainment shelf looking like just a brick of metal/plastic?
Yesterday 03:07 AM
starchoice I miss the digital coax out (orange) for music connections which the 317 and 500 series had, among others.
2019-10-12 08:30 PM
tvmaster wow, no clock or indicator lights? what did that cost Motorola, .15 cents in leds?
2019-10-12 06:29 PM
JasperJoe No clock, no recording or loss of sat signal lights, but the loss of component outputs is the killer for me too.
2019-10-12 02:44 PM
tvmaster besides losing component outputs, what else does the 830 kill? I bought a spare 630 for just this reason, and some 605’s, as I use component outs to feed my SageTV system.
2019-10-12 02:13 PM
goalsgo Is Shaw the only guilty party here or are all TV providers on the same bandwagon? Anyone remember Beta vs VHS? I am holding on to my 630 receivers because of functionalities and connections that have disappeared on the 830's.

10 (yes 10) years ago I bought a high-end Denon DVD player and the only output was HDMI: no RCA, no component, no composite, no S video, no optical, no coax.

It seems technological "advances" both add and remove functionalities and it is very frustrating for the end-user. This is true in both hardware and software. For example even Apple removes some functionalities that were present on earlier versions of their Mac OS.

The bottom line is that most of these changes are there to benefit the corporations in some way, not the end consumer and that is sometimes not a pleasant thing for the consumer.
2019-10-12 01:16 PM
Originally Posted by tvmaster View Post
No. It’s nearly impossible to find a human answering a phone, unless you’re the first-caller-in at 7am. Chat also is frustrating, as typing takes waaaaaay too long to negotiate and shop. If and when I quit Shaw for Rogers or Bell, the reason will be the dreadful phone wait-times. The only thing keeping me at Shaw, momentarily, is my investment in hardware.
Are you reading this, Shaw?
Same here, long term customer but ha, I wouldn't call it an "investment". Just took 4 receivers to the city eco centre because Shaw Direct essentially "bricked" them despite their previous claims on the 500s that they would be upgradeable. I have posted before that I use some receivers for music only and these other receivers like the 500s and the 317 had awesome optional connections for audio. The current ones limit you to HDMI or RCA. They make my receivers obsolete but expect me to pay to upgrade them!
2019-10-12 01:07 PM
starchoice Don't forget that in addition to longer than ususal wait times, the menu options have changed!
2019-10-12 01:04 PM
Originally Posted by brack View Post
...As I am a 20 year customer, etc.... I was able to reduce my costs by 20% ($20 reduction) for 1-year, same programming package.
So what programming package or dollar value do you have to receive this discount?
2019-10-12 12:50 PM
brack I have tried CHAT as well, you get a CSR quick but they could not offer the deals a Loyalty CSR can. That was my experience a few weeks ago.
2019-10-12 10:32 AM
RuralRouter I recently used the Shaw Direct CHAT feature. I got a rep within 15 minutes and all is well. Luck of draw?
2019-10-11 11:28 AM
brack For everyone's information....
Well I did call Shaw Direct, put my time in and after waiting 1 hour and 45 minutes made it to the first CSR, who then transferred me to the "Loyalty dept", that took another 15 minutes..
As I am a 20 year customer, etc.... I was able to reduce my costs by 20% ($20 reduction) for 1-year, same programming package. Will make the call again in a years time to go through the dance again.
Apparently you used to be able to follow the prompts and be offered the "Loyalty Dept" option, but they have changed it so you need to accept the prompt to select "termination", this will get you to the CSR who can offer you the deal. Should reduce the wait time substantially.
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