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  Topic Review (Newest First)
Today 08:50 PM
tvmaster So if I like the west coast, SD Comedy feed, I’ll continue to get that, or lose it instantly? If the latter, I guess I’ll wait until the mandatory National lineup?
Today 03:49 PM
LONSat If you choose a new package with with one of the legacy channel maps (Classic or Advanced) you will receive the channel in Std Def only or if both versions available, you will receive the Std Def and HD version until such time as the Std Def drops. With the new National lineup you get any subscribed channel that is HD only and Std Def channels of those that have not converted with a couple exceptions. You do not get the West Std Def feeds of a couple of channels like W, YTV, History which come to mind. They will presumably get added back in once the HD version launches over the next couple months. Not sure if that was intentional or an oversight but should resolve as the West HD versions launch.
Today 03:31 PM
tvmaster Another question: if I discontinue my old, Platinum package in favour of a new package, would I still receive all the currently active STANDARD DEF channels until Shaw deactivates them? Classic East map.
Today 01:10 PM
tvmaster ah, ok, so the $8.00 Music pack includes them as well. That makes sense, but the website is so OUT OF DATE it doesn’t indicate that. Sorry for all the questions, but between the inaccuracies of the Shaw site, and the insane telephone hold-times, you are our best source
Today 12:56 PM
k801809 They would be auto included in Large, and available in the Music Theme Pack. Or, as mentioned in the other thread, can be taken as one of your customized options for Extra Small, Small and Medium.
Today 11:08 AM
tvmaster Can you tell me when they would be included with other plans, aka are they auto-included with Medium or Large, or included with the $8.00 Music Theme Pack (which includes some Video channels)?
Today 09:47 AM
k801809 They would be part of the Pick Pack selection component (15 channels for Small) - all 4 Stingray video channels count as one pick.
Today 01:15 AM
tvmaster Are the Stingray Video channels included with your ‘Small’ package, or a separate fee?
Yesterday 10:23 PM
starchoice
Quote:
Originally Posted by tvmaster View Post
oh, sorry, now I see it's the French language radio pack. got it.

A CSR told me the English Radio package was $2.99 - anyone want to confirm that's correct?

The same CSR also said that the U.S. Superstations (KTLA, WPIX, Peachtree, etc.) had their own package price of $5, but if you ordered CRAVE + HBO then they are included in that package. Truth?

And, if you order the Radio Package that's $8.00, are the Stingray Video channels (Loud, Retro, Jukebox, Vibe) included, or are they always a separate charge?

If anyone knows it would be a big help, as phone support can take hours

Thanks
I don't know which channel package you have but I have the Small package which allows me a choice of individual channels. The good thing is that you get the three Stingray video channels as one channel (one choice). This makes the channels pretty cost effective.
Yesterday 10:20 PM
starchoice Selection Radio is $0.99 while Choice Radio is $2.99. The weird thing is that all of the Selection Radio channels used to be included in Choice Radio except for one.

I regularly listened to one of the included ones in Choice Radio and then it disappeared one day. They told me it had something to do with a channel move on the satellite but this is hogwash as they could certainly have retained the same line-up.

These channels are redundant today in any event because you can just listen online.
Yesterday 06:41 PM
cmiller Yup. Choice Radio and Selection Radio are different. Choice Radio is included at no charge in the package I have. Selection Radio is just the 4 montreal stations for $1.

Superstations is included at no charge with Discovery Velocity or in Movies Plus or Crave TV.
Yesterday 05:01 PM
tvmaster oh, sorry, now I see it's the French language radio pack. got it.

A CSR told me the English Radio package was $2.99 - anyone want to confirm that's correct?

The same CSR also said that the U.S. Superstations (KTLA, WPIX, Peachtree, etc.) had their own package price of $5, but if you ordered CRAVE + HBO then they are included in that package. Truth?

And, if you order the Radio Package that's $8.00, are the Stingray Video channels (Loud, Retro, Jukebox, Vibe) included, or are they always a separate charge?

If anyone knows it would be a big help, as phone support can take hours

Thanks
2019-07-12 10:10 PM
tvmaster How did you get all the radio channels down from $8 to $1?
2019-07-12 10:50 AM
cmiller The rate increase every 6 month does get annoying. For me maybe more so that every channel is $5 as an add-on. Their cost is what they pay the broadcasters and increases for them tied to contracts they have, this is not going to go up precisely every six months and the channels do not cost the same. They've clearly determined that annual (or bi-annual) rate increases are necessary to make a profit but these increases are not tied to any particular change in programming costs. This said, Shaw has the right to set their rates based on what they feel is appropriate. They need to stay competitive but also need to make a profit. Overall, their service and support is the best that I have experienced and their rates are very competitive.

20 years ago you could buy individual channels for what the channels actually cost. I remember adding MSN for 88 cents. Then the pick 1/pick 2 addon where you could add channels for a couple of dollars extra, but this was before the changes to the CRTC regulations forcing everything to be pick and pay. It was expected that unbundling and having more choice meant paying more. It's unfortunately that people didn't see this that the effect of forced unbundling is that 1 channel unbundled is the same price as 3 channels bundled. I've held on to my grand-fathered package because it includes all the bundles. I just wished that I had kept a couple of the addons that are no longer available.

I have a large family and everyone has different channels that they like. Paying a la carte for programming would make it impossible to pay for television in my home. I set a budget many years ago of $200/month for satellite and have rarely gone over this. I find that despite rate increases the cost for many of the channels has gone down. I routinely confirm what I have and make changes based on current deals, watching habbits of my family, and other factors. I often cut back programming in the summer and then increase it again in the Fall. There are more choices now but the price of cable TV or optic TV or even Amazon channels would be no better.

Currently I have:

Bilingual Ultimate Choice $116 (includes English and French essentials and all theme packs. There are only a handful of channels that I do not get.)
Selection Radio $1 (don't really need this but it's a dollar and means I have all the audio channels.)
World & Adventure Theme Pack $8 (I wish that I had kept HD Plus & HD Extra since I would have Discovery Velocity for a couple dollars extra in the bundle but still a good price for 4 channels.)
Superchannel $10 (I usually get this 1/2 price for 3 months and then cancel it. This package used to be $16.)
Movies Plus $18 (This hasn't really increased in years, and now includes Movies Extra at no additional cost which just brought my monthly bill down $4)
Time Shift $8 (SD is pretty liberal in giving the $7 discount. I've never paid more than $1, in fairness all the locals used to be in the English essentials.)
WWE $14 (This was $11 when it launched - it's gone up about $1 every year, Pay per view events used to be $50 or more a month)
Total cost before discounts $175 + taxes

I am finding that my family watches a lot more Netflix and Amazon Prime now than we do regular television. We recently bought a FireTV and had to relegate our satellite receiver to a composite port rather than HDMI port. I understand why many people have gone away from conventional television but I am not ready to cut the cord. I'm still deciding where Shaw Direct fits in since 50-70% of our viewing is online. I wish that Shaw Direct had a better receiver (whole-home PVR, Netflix/Prime/CraveTv straight from the box, modern interface, etc) but I will stick with Shaw Direct for the foreseeable future.
2019-07-11 10:44 PM
tvmaster Hi. When did Shaw’s customer service Chat and phone support start ONLY working between 7am & 10pm? I used to call late at night because I could get through faster, and it was easier to have detailed discussions. Is Tech Support still open 24/7?
Which number is best for changing plans, packages, channels etc., 1-888-554-7827?
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