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  Topic Review (Newest First)
2012-11-27 10:23 PM
JimmyAlpha7 I just switched from Shaw to MTS Fion Lightning 50. MTS advertises 50 down and 5 up, so far so good, xbox360 cod works plays excellent at peak times.

2012-09-04 12:21 AM
no123one Ok, thanks Mozza, good to know. I guess I haven't needed tech support for a while which is a good thing (knock on wood).
2012-09-03 09:54 AM
Mozza I believe tech support has the callback feature, but not sales.
2012-09-03 03:39 AM
gordon1111 They still offer call backs but not all the time I get them once in a while when i am calling to inquire about my celluar service and when I had mts for tv internet and phone back in May it still once in a while allowed the call back option but it was never offered all the time !
2012-09-03 01:13 AM
no123one Thanks Gordon. Does anybody else remember when MTS used to call YOU back during high call volumes? Their service has gone down while their price has gone up.

Sure enough, as I suspected, MTS ditched the 32 Mbps Bolt and now the fastest you can officially get is the 20 Mbps L20, which costs $3 more than the Bolt did. They said I will stay on Bolt, but my price will go up to $60, and once I change anything with my internet, I can no longer get Bolt. They also said a few times "as of right now there is no bandwidth cap". The way it was said makes me think MTS is going to start capping things soon, now that you can have internet like the L10, L20 without having the TV boxes.
2012-09-02 02:02 AM
gordon1111 Well thats one thing I hate about mts that they always seem to say that I never get that message with Shaw but I do know that they had high call volumes for a long time (up to 4 hours) at one time so I guess they are both the same at that anyways try calling again another time they should be able to assist you !
2012-09-01 05:07 PM
no123one Thanks Gordon! Unfortunately I just get a message saying they are "experiencing high call volumes, try again later" then it hangs up on me. NICE MTS!
2012-09-01 04:05 PM
gordon1111 I just tried calling and it is open I got thru just call 204-225-5687 press option 2 then 3 and you should be able to get thru !
2012-09-01 03:58 PM
no123one Nope MTS' phone support is only Monday to Friday. Just tried calling today (Saturday) and got that message. And since it's a long weekend I can't get hold of them until Tuesday (also they screwed up my TV billing by locking me in to the super channels even though I cancelled my promo before Sept 1 as I was told).

Thanks for link Dave, that's what I thought. MTS is now offering slower plans at higher $$$. How nice of them.
2012-09-01 01:50 AM
Dr.Dave @no123one, here is the thread on the Lightning 20 package. Bolt isn't offered to new customers, but you should be able to stay on it for now.
2012-09-01 12:04 AM
gordon1111 MTS should be open regular time tommorrow they are however closed on Monday Saturday and Sunday they are open 10-6
2012-08-31 11:29 PM
no123one Ok, so I've had the Lightning Bolt plan for the past 6 months or more, and I think it was around $57.

I just checked MTS' website, and no longer see the 32 Mbps Bolt plan. The fastest now is only 20 Mbps "Lightning 20" and it's $60 !!!

I haven't heard anything from MTS, their customer service is closed all long weekend, and there is no way to see online in my account what service I have exactly or what I'm being charged.

Anybody else have any ideas?
2011-10-27 10:39 AM
Mozza Yes - I am getting 32 mbps down with Bolt, as opposed to 7 mbps with Lightning. That is when I'm not watching TV - I found it hovering around 21 mbps otherwise.

The promo for me is up, and I'm keeping it for now at $57/month... but I had the option to switch back at any time as I could now I guess.
2011-10-27 03:19 AM
Is Lightning Bolt worth it?

I notice MTS has a promotional three-month price of $30/month to try the Lightning Bolt Internet. I have Lightning right now and I assume it would be a pretty significant difference. Can anyone confirm?

I assume after three months of paying $30, I can go back to Lightning at $47/month if Bolt doesn't do it for me?

Many thanks.
2011-07-13 04:18 PM
llcarlos I went down and spoke with tech at MTS and they said that 7 down 1 up is normal and my 6 down and .4 up was good and I didn't need more up speed unless I was hosting a website. They said a tethered iPhone 4 with unlimited data would not play games well. They said to stick with what I have and ask for a loyalty discount. They were helpful at the MTS store. All other depts just told me to give 30 days notice because they can't improve the service.

Edit: they said I could have a newer modem but it wouldn't make a difference.
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