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Thread: Shaw Direct 630 Official Problems / Issues / Resolutions Thread. Read posts 1, 2 Reply to Thread
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  Topic Review (Newest First)
2020-03-28 10:08 AM
RuralRouter Interesting question; use a hard drive, in an enclosure now serving a 630, to swap out the damaged hard drive inside an 830 DVR.

I once bought an enclosure and a hard drive to use as an external drive with a previous 630. I had to insert the drive inside the enclosure to its edge connector. My enclosure had both an E-SATA and a USB2.0 connector and cable.

If an out-of-warrantee 830 is damaged and needs a hard drive, I suppose that you have nothing to lose by trying to make the internal swap. You will quickly see if it will physically fit inside. Got the right screwdriver?
2020-03-27 01:37 PM
LONSat The 630 and 830 are very similar. It may work as an external device but seem to remember that they changed the type of connection the HD uses between the 630 and 830. If it does work you will lose all the contents on the drive when it is formatted for the 630. Drives get associated with the receiver and if there is anything on them they get wiped once hitched to the new receiver. You may even have to format the drive with another device first removing the initial Shaw format so that the 630 doesn't hiccup over the fact it looks like a mismatched HD.
2020-03-27 01:27 PM
ronycoca
Will an 830 HD fit in a 630?

Will the HD from an Arris 830 pvr receiver fit as a replacement in an Arris 630 pvr. The 830 was damaged but the HD works in an enclosure so I wanted to put it in my 630.
2020-02-19 11:34 AM
RuralRouter
630 Going Bad

ronycoca, that same problem occurred sporadically on my previous 630. It was replaced by Shaw Direct. No problem with the replacement 630.
2020-02-18 05:23 PM
57 Usually a HDD will start "clicking" or similar unusual sound when it's seeking at a particular spot. Something to keep an eye on, er ear to.
2020-02-17 10:54 AM
ronycoca
Bad spot on pre recorded movie?

Last evening we were watching a pre recorded movie on our 630 when suddenly the video froze. Remote control would not accept commands. Did a reboot and restarted movie and it stopped again in the same spot. Rebooted again and this time advanced the movie past the "bad" spot. So I wonder if there is a bad spot on the hard drive? Will other recordings also have trouble a this spot? What to do? Thanks for any suggestions.
2018-12-14 04:07 PM
gzink They will tell you to unplug it from the surge protector. At least that has been my experience, so they are "never" plugged into one. _
2018-12-14 12:45 PM
Terry3D It was plugged into a surge protector power strip. Thanks for your help.
2018-12-14 01:22 AM
TheHans The only thing I could suggest is a factory reset, but that doesn't seem possible since the receiver won't boot so you can get there. I'd phone tech support for a replacement.

If it was plugged directly in the wall rather than in a power bar, don't offer that information because I'm thinking a power surge might be the culprit. But who knows?

If tech support can get it somehow working again, make sure you get it on record that if it fails again, they agree to give you a replacement. That makes it simpler if you DO have to make another call about it.
2018-12-14 12:22 AM
Terry3D After a power outage, I came home and the yellow dashes were going back and forth. I did a power cord disconnect and it went to the beginning of the reboot sequence and proceeded to the yellow dashes and did not go beyond. It seems to be stuck in the middle of a reboot and will not proceed. I have tried a soft reboot with the front on/off button, disconnected all cables and reattached and tried again. Still it just gets stuck with yellow dashes going back and forth for hours. Any ideas or suggestions?
2017-03-22 12:49 PM
Bluefan75 interesting. Was never putting the dashes in, just the numbers, but they make it easier to see what is happening. regardless, tried it again this morning, and it worked, so maybe it was just a glitch. Thanks for the help.
2017-03-21 11:57 AM
MikeDRiley Thanks for this info... will pass it along to a friend who was asking the same thing.
2017-03-21 11:28 AM
smp01 Enter the account without any hyphens, just numbers. It worked this morning for me when I watch some of the curling.
2017-03-21 11:22 AM
Bluefan75 Not sure if this is the proper thread to ask this, but I went to watch something on the TSN Go app. As usual, they ask me to sign in using the provider. All previous times I have done so, I have enter 200-xxxx-xxxx and the password and gotten in. This time, when I got to the screen, it was asking for 200-xxx-xxxx. Since my 4th digit is a zero, I tried with and without it, no dice. Did Shaw change their account numbers? Could it be a TSN app issue? This is all relatively new to me so I'm not sure what is going on.
2017-01-13 10:47 AM
RuralRouter Good call on the list of possible causes LONSat. I too have had the very occasional lose of signal between my Sony AVR and Samsung TV due to HDMI issues. Easily solved by me powering down and up the AVR and TV. Never had to physically disconnect the cable.
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