Canadian TV, Computing and Home Theatre Forums - Reply to Topic
Thread: Comwave Complaint Discussion Reply to Thread
Send Trackbacks to (Separate multiple URLs with spaces) :
Post Icons
You may choose an icon for your message from the following list:

Register Now

In order to be able to post messages on the Canadian TV, Computing and Home Theatre Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


  Additional Options
Miscellaneous Options

  Topic Review (Newest First)
2019-11-18 03:25 PM
we want the charges reversed and the correct charges applied.
Have you contacted your credit card company?

BTW, there's a reason they're often called "Conwave".
2019-11-18 03:06 PM
franjo farbas
dissatisfied comwave customer

our experience with comwave is a nightmare to say the least .

after numerous issues with the service we cancelled and went with a new provider, this is where the nightmare begins!!!!

our original contract was for three years at which time we chose a new provider, as per our contract there should have been a $100 cancellation fee which we expected.

to date Com wave has charged our mastercard $536.00

we have been dealing with a person at customer service by the name of Alexandra at ext 2055, today she has replied stating she cannot get a hold of us, we have left three messages and had no return call , however today my husband called again and reached her, she assures us she us looking into our situation and will call us back , as yet no return call.

we want the charges reversed and the correct charges applied.

we are very concerned with what has taken place.\

thank you
Franjo Farbas
2014-10-18 08:32 PM
Originally Posted by consumer_h8 View Post
[Tie Domi doing the pitch

Tie Domi says "Stand up to the big guys" it should be the other way around...

"Get your ass kicked by the Comwave enforcer Tie Domi"
2014-08-29 12:33 PM
Absolutely horrible service for a phone company

We purchased Comwave thinking it was cheap for a phone company. It was working for a while. Then we changed internet providers, and for 10 days we did not receive phone service at all after getting tech support for 7 hours despite going through all their troubleshooting, sending their engineering department email about ping results; our issue could not be resolved by anyone from Comwave. Our internet provider did not detect any problems from their connection.

To make the story short, here is the summary
"The worst home phone service provider" by value, quality, and technical support
2013-09-14 03:32 PM
17671 i remember comwave said the quality of the phone depends on the quality of the internet, but you said you are with them for internet too? so they cant even have good quality phone lines using their own internet as well? that cant be good.
2013-09-14 03:07 PM
o giron Just a comment avoid comwave they offer a lots of good things but they are fake, i really regret to signed with them for internet and phone after the signed they start to charging my credit card almost every two weeks, is hard to say but i was better with bell they offer me 70 dollars a month for 3 services, comwave the phone quality line is bad....
2013-05-10 01:18 PM
Comwave - Not Recommended

Just got dinged by Comwave for $700 for early deactivation of my Comwave VOIP account. I wish I had done more research before signing up with this company.

Over the past 18 months, service has been sporadic because of internet outages. Not Comwave's fault until last week when the Grandstream telephone modem provided by Comwave failed. My Internet worked fine after I completely disconnected the Grandstream.

After 4 days of no home telephone, I'd had it and called Bell to get hooked back up again. Today, I called Comwave to buy their long distance service. What a surprise to hear that they had already charged $700 to my credit card to pay for the remaining 20 months of my contract. No amount of pleading on my part would change the Comwave agent's mind. In addition, he directed me to return the Grandstream modem to their office or I would get charged for that as well.

Needless to say, I didn't buy their long distance service.

Bottom line, if you don't mind losing your internet service and home telephone for several days, go with Comwave - their rates are pretty cheap. If you use your internet and phone every day, I do not recommend this company.
2013-05-10 09:45 AM
Mango It's not VoIP-related, but Comwave did pay $100,000 for violating the DNCL:

To make a complaint:
2013-05-09 12:43 AM
consumer_h8 Tie Domi doing the pitch,really ? DO NOT give them your credit card information.Have Comwave setup your account,give you the account number,send you the invoice for shipping the VOIP adapter.You setup your account,then PAY the shipping charge,plus ongoing monthly fees online on their website. Allowing you to control the billing,where invoices match the payments made... Recommend checking out another VOIP service in Canada: Bell, Rogers, Tek Savvy. That said, Canada needs real national Consumer legislation,with regional protection,and CRTC enforcement of the licensee.
2013-02-15 10:18 PM
islander_85 My experience with comwave has been dreadfull, I pay the shipping for the ata adapter, receive it 2 weeks later, they tell me I can port my number which was a lie, they charge my credit card 50$ security deposit without telling me... Then I call in to cancel because I cant port the number as promised but they insist that I must pay the full 20$ * 36$ = 720$ + taxes. Im pretty sure those cancellation fees aren't even legal in Quebec.
2013-02-14 09:28 PM
Eskimo I was talking with few people and may get all the complains and signup a complain to high level
2013-02-14 09:26 PM
Eskimo Yes. We must do something. We must standup against this beasts. We get ways to spread the news.
2013-02-14 09:24 PM
Eskimo Thank you for the tip. I want send one. You know if the destination is on 61 Wildcat rd
2013-02-14 09:16 PM
Eskimo Service and charges, false advertise. I start my service with them on January 30 (when my number was moved to comwave. TComwave before give me an temporary number, "no charge just to try" Today February 14 I paid over $70 and I receive a call not to long ago for another $50 for taking my number away.
Bad. This people must be from another world. My first job in the morning is place a complain with BBB and with RTC(?) I am not sure if is the department looking in this matters.
2012-10-05 05:15 PM
HDTV101 First of all send it back a traceable way, which it seems you did. Don't wait for your statement... call the credit card company right now and dispute the charge... tell them the whole story. The credit card companies hate merchants that scam customers like this. They will reverse the charge in most cases right on the spot, if you can prove you sent the modem back... which you can. Also the more people that charge-back to a merchant the more likely they will come under fire from the credit card company as to why there are so many customers complaining, and i'm sure these pricks have loads on complaints against them... which means the credit card company will side with you right away.

Originally Posted by catti View Post

Then out of the blue a couple of weeks ago I got an email at 11 pm telling me that Comwave were taking over $250 from my credit card to pay for this modem. Still no instructions provided on how to return it, and no chance given to return it before they put the charge on my card. I called them the next morning and was actually lucky enough to get someone on the line who spoke English (for a change). I was given a return shipping address and a "reference number" to include in the box with the modem. I was told they'd only reimburse me for the shipping cost if I sent the package by Standard Ground shipping, which is not traceable. I didn't want to send an item that's worth this amount via a non-trackable shipping method, but Comwave told me they wouldn't accept the modem if I tried to drop it off in person (I live in the same city where their offices are) and they wouldn't reimburse any shipping charge higher than the cost of Standard Ground. They told me if I sent the parcel by Standard Ground right away and faxed them the receipt from Canada Post as proof I sent the modem back, they wouldn't charge my credit card. I took the day off work, just so I could go down to Canada Post and get this modem shipped out and avoid the charge on my card. I then faxed the receipt to them immediately.

Then yesterday I went to buy groceries and found my card was maxed out. You guessed it, the asses took the money out of my card even though I'd faxed them the proof of shipment they asked for. Then when I called them, they admitted they got the faxed receipt but told me I'd been given the wrong information by their customer service agent before, and that it was my fault for not having a tracking number on the shipment! Now they're refusing to reverse the charge on my credit card until they can find the modem in their warehouse. They are ignoring the Canada Post receipt they asked me to send them because it doesn't have a waybill number. I called Canada Post and they said Comwave should have received their modem last week. I asked Comwave "what happens if your shipping department lost the modem? Why should I be charged when I can prove I shipped it to you, and when I followed your agent's instructions?" and I was told "that's between you and Canada Post". I was also advised that even IF Comwave finds the modem I sent to them, they will take 4-6 WEEKS to return my money.

Now I'm out of pocket by over $250 (which I can't afford!), with no recourse but to dispute the unauthorized charge with my credit card company. I will have to wait until the charge comes up on my statement before I can file the dispute.
This thread has more than 15 replies. Click here to review the whole thread.

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

For the best viewing experience please update your browser to Google Chrome