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  Topic Review (Newest First)
2020-03-29 02:31 PM
57 Are you paying for 1Gb service? Do you have fibre to the home location?

As you are probably aware, WiFi speeds can vary a lot depending on the device and situation.

Your wired connection should provide you with the service you're paying for, however, the computer may have a limitation in the card, or perhaps something in the Windows setup if you're using Windows. Do some research on Windows Auto-Tuning and try disabling it and re-enabling it.
2020-03-29 12:51 PM
JoCBo
Slow Speeds from HomeHub3000

Hi,

I have Bell Fibe service with the Home Hub 3000 router/modem. The HomeHub is showing download speeds of 1Gb+, but the most I can get on any of my home devices is usually less than 100Mbps (currently 67.6Mbps on my Samsung S9 seated about 3ft away, and 82.0Mbps on my desktop computer which is directly wired to the HomeHub with a Cat5e cable). The Bell technician tells me that as long as the speeds are acceptable on the HomeHub unit (which they are), any further troubleshooting is the responsibility of the homeowner.

Hope someone can help. Thanks in advance!
2020-01-20 09:03 AM
Montrealer In our case, we're watching off a different receiver from the PVR (a VIP2502), but I won't discount some sort of weird HDMI issue (though this TV and receiver have been connected for 2 years without these kinds of issues cropping up) - we're seeing some freezing watching live TV recently. Not too often, but maybe once an hour live TV will freeze for around 2-3 seconds, but then we can go a few hours and not see the problem at all.

I've tried to hardwire the receiver (including a full reset of the receiver) and it didn't really fix anything.

We also watched a bunch of recorded stuff over the weekend and didn't see the audio issue we saw with Jeopardy at all.

I'm a bit stumped right now. It's intermittent enough to just be a pain, but I'm afraid it might not happen at all if we get a tech out.
2020-01-16 11:00 AM
Norman_C Montrealer:
My issue recently with 25/10 service and similar vintage of PVR is that video (but not audio) cuts out for 1-2 secs once in a while - maybe every 40 mins but not consistent. I suspect the HDMI connector on PVR, but also installed new AVR and made major rewiring of home theatre set up at that time (which could have stressed the connector?). I've swapped HDMI cables but to no avail.
2020-01-15 10:46 AM
Montrealer There's an odd issue cropping up in a few of our recordings over the past few months.

One good example is the Jeopardy GOAT episode from last night. We started watching it about 45 minutes after it started off the in-progress recording. Picture quality was fine (saw pixellation once during the entire program) but the audio cut out every 30-60 seconds or so for a half-second, which was very frustrating.

I'm pretty sure it's nothing to do with the Fibe service itself - we just upgraded from 300 to Gigabit and they replaced our ONT+HH2000 with a new HH3000, but this problem remains. Is it possible the PVR itself (installed August 2015) is the cause? Is there anything I can do to diagnose it? It's paid out so I'm not keen on asking for a replacement if that means paying again.
2019-11-25 04:43 PM
Dr.Dave TR-069 is the industry standard for remote management, so those messages by themselves don't necessarily indicate a reboot. I expect that after a reboot, the modem connects and logs the event, but there may be other connections for performance statistics, etc. TR-069 is also used for firmware updates and remote diagnostics by a telco employee, although those shouldn't be that frequent.
2019-11-24 10:08 PM
dyn0t So I thought I'd provide an update on my modem rebooting issue.

As some of you may know you are able to browse to the modem and look at various settings and other info. You can also download a log of all your modem's activities which I did. Since I received a new HH 2000 18 days ago I only have that much data available but what I have is interesting.

I exported this data to an Excel spreadsheet and plotted every day. I noticed that when the modem reboots 2 messages are logged stating "TR-069 connectivity to remote server has been closed/initiated". Using this information I counted an average of 4 reboots a day with a low of 2 and a high of 11 one day. I also plotted the time it happens and they occur mostly in the evening between 5 and 11 PM (coincidentally when we watch TV and use our computers the most often). Most interesting, in the 18 days logged 16 of those had 2 reboots at exactly 1:22 PM.

Does anyone have any theory on what can be happening at 1:22 PM? Is Bell polling the modem or something similar. Can anyone with more knowledge than I confirm what that TR-069 message is? BTW, these reboots happen even when I have only Bell's STB's connected and nothing else.

Thanks
2019-11-20 09:59 PM
dyn0t
Quote:
Originally Posted by Dr.Dave View Post
@dyn0t Have you had this problem since you installed Bell Fibe or did it start recently?

Downloading files using torrents can sometimes crash home routers, because too many connections can overload the memory and processor on a router. You can solve the problem by limiting the number of global connections in your torrent software. Here are a couple of old threads that might help.

https://www.digitalhome.ca/forum/188...wnloading.html

https://www.digitalhome.ca/forum/194...ittorrent.html

If torrents aren't the problem, make sure the power outlet you are using for the router is on a different electrical circuit than before. Just using a different outlet may not be enough since several outlets in an area of the home are wired to the same circuit breaker.
The problem started about a month ago so fairly recent and my viewing habits haven't changed. As I said I even disconnected every other device and left only the Fibe receivers connected just to eliminate other possible causes. I don't torrent so don't think it is that. But I was thinking along the same lines that something must be causing the modem to crash (that's why I mentioned my Ooma IP phone).

As for a different electrical circuit that's a good point. But my TV is on the same circuit so wouldn't the problem manifest itself on the TV too? I haven't seen any flickering or anything on the screen that would indicate an electrical problem.
2019-11-20 09:47 PM
dyn0t
Quote:
Originally Posted by bev fan View Post
I would ask Bell for the new modem HH 3000
Isn't that the modem used with wireless receivers? If so I would have to ask for new receivers too. But you would think a brand new modem wouldn't be a problem so a 3000 won't necessarily fix it.
2019-11-20 11:38 AM
Dr.Dave @dyn0t Have you had this problem since you installed Bell Fibe or did it start recently?

Downloading files using torrents can sometimes crash home routers, because too many connections can overload the memory and processor on a router. You can solve the problem by limiting the number of global connections in your torrent software. Here are a couple of old threads that might help.

https://www.digitalhome.ca/forum/188...wnloading.html

https://www.digitalhome.ca/forum/194...ittorrent.html

If torrents aren't the problem, make sure the power outlet you are using for the router is on a different electrical circuit than before. Just using a different outlet may not be enough since several outlets in an area of the home are wired to the same circuit breaker.
2019-11-20 07:56 AM
bev fan I would ask Bell for the new modem HH 3000
2019-11-19 08:42 PM
dyn0t Hey guys. Hope someone can help me by giving me some ideas on what I can try to fix a problem I've been having with my HH 2000 modem for about a month now.

Every day my modem will reboot on its own and this happens about 4-5 times each and every day. Here's what I've done to try to fix it:
1) Technician came to my house and replaced the junction box outside, the wire to the box, and indoors relocated the connecting port closer to my modem.
2) Bell sent me a new modem. Still reboots. Every. Single. Day.
3) Used a different power outlet at the advice of phone tech to make sure it is not a power surge
4) I've systematically disconnected each device from my modem in an effort to to isolate the problem but reboots whatever is not connected

One question I have is is it possible that a device connected to the modem is causing this? I have my TV set connected by ethernet cable and 2 laptops, 1 tablet, Google Home mini, and an IP phone connected wirelessly. I did notice that the reboots seem more common in the evenings when these devices are more in use.

Please help! I'm at my wit's end and don't want to cancel my Fibe service.

P.S. Yes, it did happen again as I wrote this.
2019-11-09 10:35 AM
MCIBUS Thanks. Hopefully I'll get the same results not have to call in later(hopefully getting through)and not need a tech to come to the house?
2019-11-09 10:31 AM
spinner87
Quote:
Originally Posted by MCIBUS View Post
Is anyone having issues with Bell Fibe(Ottawa)? Got a blue screen saying lost of signal, but not on all channels. On quite a few but not all.

I tried calling Bell, but everytime I call and get transfer to repair once the voice says we're transfering to the next available Bell agent I suddenly get a busy signal. Went toBell site you can even chat, so not sure what's going on?

Edit Well I got thru to Bell Mobility and there appears to an issue witheir phone system for calling in to different departments. Whether thats relate to my TV issue I'm not sure but I dought it.
Yes was experiencing the same issue in Winnipeg area, seems to be resolved
2019-11-09 09:58 AM
MCIBUS Is anyone having issues with Bell Fibe(Ottawa)? Got a blue screen saying lost of signal, but not on all channels. On quite a few but not all.

I tried calling Bell, but everytime I call and get transfer to repair once the voice says we're transfering to the next available Bell agent I suddenly get a busy signal. Went toBell site you can even chat, so not sure what's going on?

Edit Well I got thru to Bell Mobility and there appears to an issue witheir phone system for calling in to different departments. Whether thats relate to my TV issue I'm not sure but I dought it.

Edit 2 everything appears to working again even calling in for repairs or different departments. I'm not sure what the issue was , but I find it hard to imagine that both the phone issue and channel issue was related or resolved at the same time?
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