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Thread: Shaw Direct 630 Official Problems / Issues / Resolutions Thread. Read posts 1, 2 Reply to Thread
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  Topic Review (Newest First)
2018-12-14 04:07 PM
gzink They will tell you to unplug it from the surge protector. At least that has been my experience, so they are "never" plugged into one. _
2018-12-14 12:45 PM
Terry3D It was plugged into a surge protector power strip. Thanks for your help.
2018-12-14 01:22 AM
TheHans The only thing I could suggest is a factory reset, but that doesn't seem possible since the receiver won't boot so you can get there. I'd phone tech support for a replacement.

If it was plugged directly in the wall rather than in a power bar, don't offer that information because I'm thinking a power surge might be the culprit. But who knows?

If tech support can get it somehow working again, make sure you get it on record that if it fails again, they agree to give you a replacement. That makes it simpler if you DO have to make another call about it.
2018-12-14 12:22 AM
Terry3D After a power outage, I came home and the yellow dashes were going back and forth. I did a power cord disconnect and it went to the beginning of the reboot sequence and proceeded to the yellow dashes and did not go beyond. It seems to be stuck in the middle of a reboot and will not proceed. I have tried a soft reboot with the front on/off button, disconnected all cables and reattached and tried again. Still it just gets stuck with yellow dashes going back and forth for hours. Any ideas or suggestions?
2017-03-22 12:49 PM
Bluefan75 interesting. Was never putting the dashes in, just the numbers, but they make it easier to see what is happening. regardless, tried it again this morning, and it worked, so maybe it was just a glitch. Thanks for the help.
2017-03-21 11:57 AM
MikeDRiley Thanks for this info... will pass it along to a friend who was asking the same thing.
2017-03-21 11:28 AM
smp01 Enter the account without any hyphens, just numbers. It worked this morning for me when I watch some of the curling.
2017-03-21 11:22 AM
Bluefan75 Not sure if this is the proper thread to ask this, but I went to watch something on the TSN Go app. As usual, they ask me to sign in using the provider. All previous times I have done so, I have enter 200-xxxx-xxxx and the password and gotten in. This time, when I got to the screen, it was asking for 200-xxx-xxxx. Since my 4th digit is a zero, I tried with and without it, no dice. Did Shaw change their account numbers? Could it be a TSN app issue? This is all relatively new to me so I'm not sure what is going on.
2017-01-13 10:47 AM
RuralRouter Good call on the list of possible causes LONSat. I too have had the very occasional lose of signal between my Sony AVR and Samsung TV due to HDMI issues. Easily solved by me powering down and up the AVR and TV. Never had to physically disconnect the cable.
2017-01-12 09:00 PM
B G Thanks unplugged hdmi cable and power cord reconnected and now it works! Before I had just tried power cord to reboot.
2017-01-12 04:08 PM
LONSat Lots of questions

Have you checked the signal strength. Could anything have bumped the dish or moved it. You don't say where you are but Southern Ontario just had a lot of wind. Could the dish have been moved in wind. Are you in an area that has just had snow. Is it covered in snow and the LNBs blocked. Have you tried totally unplugging it from power and disconnecting inputs. Could it have lost its handshake with TV if connected by HDMI cables. Try disconnecting and reconnecting that cable to see if it makes a difference.
2017-01-12 02:38 PM
B G Picture is frozen no sound channel number changes on front of receiver but nothing happens on screen. Tried resetting by holding power button multiple times. Nothing changes
2015-11-10 12:18 PM
JasperJoe His symptoms sound like the problems I had with my 630 when I tried to run it with only one coax.
2015-11-10 11:30 AM
RuralRouter Are both receivers hooked up to the same dish? I don't know if G1 channels work on a 600 in Canada.

Maybe you got a bad 630. Mine works pretty well.

Originally Posted by Gemini92 View Post
Just joined forum re 630. Bought new receivers from Shaw. Just activated a 630 and a 600. 600 working fine ... I have another 630 to activate but thinking of sending it back for refund
2015-11-09 02:59 PM
57 @Gemini92 : You maybe should be posting in the following thread since you're in Mexico.

Your signal there may be causing the issues as mentioned by LONSat. Suggest you post in the Mexico thread in future regarding most "problems" since many issues can be traced to an installation there. Different receivers can require different signals. Also, there are HD channel issues since the signal is not designed to reach "south" especially certain channels. Please put your location into your UserCP/Location:
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