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Thread: Shaw Direct In Areas South of Canada (Mexico, US, etc) Read Post 1 Reply to Thread
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  Topic Review (Newest First)
2019-09-08 10:52 AM
Canucktraveller Bayguy, Thanks,...I don't do that i.e. hook up internet to our receivers in Canada or anywhere else, never had to call in since Shaw Direct stopped supporting the "HOME AWAY FROM HOME" program but if I had to I would use my Skype phone system to talk to them Outside of the country....if I had to, only if I had to talk to them!
The takeaway from my message is be careful talking to Shaw Direct if all your receivers are not with you, some leave some of their receivers in two different locations....not a great idea...if they ask you to give info on any one of them...depending on the Shaw Direct Tech could be a real problem....just saying....
2019-09-07 02:41 PM
Bayguy Canucktraveler do not connect the rcvrs to the internet when you take them to the US then Shaw won't know where they are.
2019-09-06 07:57 AM
Canucktraveller RuralRouter....my message might not have been clear I meant to say, Yes, all receivers are in the same location here in Canada when I sent the email and subsequently got Shaw Direct's call....they are here for now, would the Shaw tech test me on that....you never know, the tech did not test me and I offered to go to another receiver and did, would he ask...I don't know but I would not want to be put in that situation ...could be rather embrassing.
2019-09-06 07:43 AM
Canucktraveller RuralRouter, no all receivers are in one location,.....for now.....in my email I intentionally put the location in my (Canadian) house along with their ID's as I heard that back in the Bell Satellite days they (Bell) would call to check via ID's to ensure that the receivers were all in one place and I didn't want to get in a mess that way, anyway I think all is good and the take away here is that anyone can call in now and get their receiver(s) put on the new numbering scheme and one can get used to it early....if one wants to...I did....kinda slow you know...LOL
2019-09-06 05:59 AM
RuralRouter Canucktraveller, Do you have all 5 receivers at one location or some in another location?
Since the Shaw rep said he would fix the problem, you are probably worry-free. Call Shaw and tell the rep what the previous rep said and did. The first rep may have had some finger problems with their computer.

When you said "Shaw has it all set up....happy! ", does that mean you have no problems now?
2019-09-05 08:13 PM
Canucktraveller Oh, to add to my message, I was impressed with Shaw Direct in that all my programs that I had set up to record was on the new channels, like I love BNN on 491 (old) there it was on channel 257 all recorded and ready to watch so no need folks to re-program, Shaw has it all set up....happy!
2019-09-05 07:53 PM
Canucktraveller I put this submission below on this forum a few days ago, since I got no response I assumed that no else had such an experience on their receivers as I did so I will tell you what happened with my experience:
As you all must know by now if you on your receiver push the satellite button, go to Guide, go to channel 988 it will tell you IF you are all set for the new HD channels from the G1 satellite. So I did just that and I got the expression "Please call us regarding your account" on three of my HDDSR600's but one HDDSR600 and my HDDPVRG630 was ok i.e. ready to go so I sent in a email telling Shaw Direct the location in our house of each receiver, the ID of each and the version of software on each receiver, the version was all the same, I did this on an email as I didn't want to verbally talk to a rep from Shaw Direct in case they questioned if I use the receivers south of the USA/Canadian Border.

So Shaw Direct called anyway and first thing was the Shaw Direct caller said we know you have two dishes equipped with LNB's and your account was previously part of the former "HOME AWAY FROM HOME" group than they questioned do I use the system in the USA as it is not to be used there, I said I KNEW that IT WAS NOT TO BE USED IN THE USA as per Shaw Direct's practices.

Than the Shaw caller said he would bring the three non compliant receivers into the same mode as the other two. I asked when the NEW channel numbers would be all in place, he said shortly, late September or early October. Than I asked if he could put the changes thru now, he said he could if I wanted and he did this as I thought at least I could get used to it and I told him someone gave me the new list of channels so I was ok to find the new channels from the old existing ones.

So now I have all the final channels on all my four receivers and my HDDPVRG630 I thought it best to put them into effect now so I could get used to them early.

Here was my previous submission;
"Just a quick question.....
I have a HDDPVR630 and 4 HDDSR6OO's and if one goes to the Guide to channel 988 with the PVR I get "no action required" and same with one other HDDSR600 but the other 3 HDDSR600's give me "Please call us regarding your account" all receivers have version V56.05 and I refreshed all of them several times, any ideas what's up before I call Shaw?...don't want to stir anything up if no need.....thanks!"
2019-09-04 04:26 PM
goalsgo @LONSat - Thank you for the information. As I stated in my post, we are indeed very grateful to have what is available.
2019-09-04 03:47 PM
zbroke Thanks. Time to get up there then.
2019-09-04 01:07 PM
LONSat I believe the LNB should work for either F1R or F2. They should be the same.
2019-09-04 11:54 AM
zbroke Clarification, lost signal on channel 261 (RDSHD) 262(RDS2HD) and 265(TVASPHD) which are basically the only 3 channels I ever watch.
2019-09-04 11:52 AM
zbroke Hello Everyone. This site is awesome and has been invaluable for me for many years now... Thanks to all the contributors.

Now to the problem I'm back in Texas where I have a two 36" dish with a multi switch and still on the old lineup.

The Texas sun being what it is with some help with a few hailstorm and heavy wind, it looks like my F2 LNB is busted since I've lost signal on 262. It's completely eaten out by the sun so I'm not sure the model.

I have a spare LNB I bought sometime ago but not sure if it's the F2 or F1R. It's a Avenger Digital KU-Band Twin LNBF KSC322 (950-2000mhz). Is it the right one is that the F1R? I'd rather know before on get back on my terribly steep and scrary pitched roof....
2019-09-04 09:32 AM
LONSat At the time the HD versions of TV5 and Tele Quebec and many others were launched either the F birds were full or to prolong their life they were no longer activating signals on them. Although they have moved some signals from G1 to an F satellite, Vancouver networks, in the last year and some that will occur later this month they Shaw have had to balance signal moves with need and the disruption it causes cable head ends. Don't forget the signals on the Anik Satellites are controlled by Shaw Broadcast and they are servicing cable companies first and Shaw subscribers are the beneficiary of having the signals up there. The fact they are moving any signals to the F bird is somewhat amazing. Some of the initial plans did not show any of the signals moving to F!R or F2. Anyone "travelling" to the US should be grateful that even this tacit acknowledgement is going on.
2019-09-04 08:26 AM
goalsgo
Quote:
Originally Posted by JasperJoe View Post
I don't watch the French channels but most of the Canadians in our Florida RV park are Francophone. Seems to me that Shaw Direct has hit the southern French channels a lot harder than English.
No kidding about the French channels. It would be interesting to understand what is the rationale for having some stations on the F birds as opposed to the G1 bird. In the case of French stations, I can see why all the "duplicates" (same network - different cities) would be located on G1 but why, for example, is TV5 HD East on G1? Or Tele-Quebec that has only one station and no duplicates?

I guess we need to see this as a glass half-full situation and we are very happy to get what we get, but still ..... a flick of the switch seems so simple from here.
2019-09-03 11:07 PM
Canucktraveller Just a quick question.....
I have a HDD PVR630 and 4 HDDSR6OO's and if one goes to the Guide to channel 988 with the PVR I get "no action required" and same with one other HDDDSR600 but the other 3 HDDSR600's give me "Please call us regarding your account" all receivers have version V56.05 and I refreshed all of them several times, any ideas what's up before I call Shaw?...don't want to stir anything up if no need.....thanks!
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