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  Topic Review (Newest First)
2006-02-06 09:40 AM
vaudry Thanks, 57. The hint about channel 998 works, even when I press stop (square button) or pause.
2006-02-05 03:18 PM
vaudry
Sound out

I have had several recordings this week on HD in which the sound either was out for large segments or fluctuated on/off continuously. I'm hoping it was just a rare occurence. All is well today.
The picture has been working fine.
2006-02-05 01:21 PM
57 Sounds like it could be either a head-end or "node" issue if it affects a single QAM (frequency). The service provider needs to fix this...
2006-02-05 11:49 AM
JPhilip
SXRD Problems

I have redone the connections several times, though not with a mind to cleaning or reversing them. Of note, my 10th conversation with time warner level 3 support higher ups has revealed that I have several channels out, all of which come on the same "quom" which is basically a chip set at the neighborhood level. THey are now working this problem and we will see where it goes
2006-02-04 03:43 PM
57 Have you checked your connections? See the Digital Home FAQ "Things to check first". Don't just check the cables, remove them, clean them, "reverse" them if possible (put the part that was in the TV in the STB), etc.

When you swapped the boxes, you may have reconnected the ends that are connected to the STB, but did you remove the ends in the TV?
2006-02-04 03:12 PM
JPhilip
SXRD Problems

I am also have intermittant gray screen on my 60" SXRD with SA 8300 DVR box. The problem is intermittant, only seems to occur when the program is in High Def, generally occurs on the same 2 channels (but last night a different channel was affected). Multiple visits from the cable co (time Warner), all splitters removed from line, amplifier added, good signals, and 3 box swaps all without help. Any thoughts appreciated
2006-01-12 02:48 PM
Jake
Quote:
Originally Posted by poppadon
So then, if Jlach's Current FDC is at +9 and mine is at +2, then mine is better, closer to 0, correct?

What about you MFabien are you not on the outside of acceptable at -11 although it's Current QAM?
That is right regarding the signal strength. Think of it like AC 110V. The closer you are to 110 the better for your electronics. Now my understanding of the Forward Data Channel (FDC) is that is that it carries guide information. You want to look at 'Tuner' under the RF Parameters. It will list the frequency, average signal level and more importantly average errors per second.

My Tuner level was around -10ish and I was having occasional trouble (blocky video, blank screens). I removed a splitter to my VCR and all was well after that. Plus my signal jumped to -3ish.
2006-01-10 05:17 PM
JLACH
Update

Well here is an update.

After 2 tech. support calls and 2 onsite visits the problem remains.
On the 2nd visit the tech had more time to spare so we watched the same "death valley" show and he too could see the little blocks on some images.

The signal is just fine according to him and he thinks its a compression problem with the pace 551. Anyway he switched it for another new unit, but it did the same. They can't get any SA units because of shortage so he ended up saying to keep an eye for the next release of SA.... when it comes out demand to get my Pace replaced for a newer SA model.
2006-01-09 04:49 PM
mfabien
Quote:
Originally Posted by poppadon
So then, if Jlach's Current FDC is at +9 and mine is at +2, then mine is better, closer to 0, correct?

What about you MFabien are you not on the outside of acceptable at -11 although it's Current QAM?

Don
My Tuners are at -5 to -7 dB. Very good reception.
2006-01-09 03:24 PM
poppadon So then, if Jlach's Current FDC is at +9 and mine is at +2, then mine is better, closer to 0, correct?

What about you MFabien are you not on the outside of acceptable at -11 although it's Current QAM?

Don
2006-01-09 05:56 AM
mfabien The current QAM should be between - 10 dB and + 10 dB with 0 dB being the best of the best. At 9 dB either way, the figure on my STB's turn to color orange.
2006-01-08 10:30 PM
JLACH
Quote:
Originally Posted by poppadon
JALCH,

If I understand your post above you have a Current FDC Level at +9 dBmV. I am also in Gatineau (Aylmer sector), if you confirm that this is correct I will give them a call, again.
Maybe it's because the videotron box is right on my front lawn...anyway thats what the service tech. said. So on page 5/17 in the SW of the Pace, I have a steady FDC 9 dBmV @ 72.750MHz. Thats for all my channels (SD,HD,Galaxie).
Its the "curent QAM" read that fluctuates for diff. channels and different nights. Can anyone explain what is the "Current QAM" dBmV value good for if it is not to mesure some signal perf. for each separate channel? Like I said before videotron says its not important and should not be used for any interpretation. I was watching a show about death valley desert Sunday night on pbsHD and when the image was panning I would get the little mosaic blocks (on all feed...HDMI,component,svideo).

Thanks.
2006-01-08 03:43 PM
mfabien My FDC is always at -11 dB and it's not a problem. I have 2 DVR's
2006-01-08 01:58 PM
poppadon JALCH,

If I understand your post above you have a Current FDC Level at +9 dBmV. I am also in Gatineau (Aylmer sector), if you confirm that this is correct I will give them a call, again. As I stated in my post above, I was at -2 before last Tuesday when a videotron contractor came in and got it up to +2 and I was thrilled, well not so anymore, when you're at 9.

For anybody else out there what is your reading on the Current FDC Level and should we be complaining if it's not 0 or above? What is the average or acceptable level?

Thanks In Advance,

Don
2006-01-08 12:45 PM
mfabien Jlack,

I had a problem with an unstable signal such as you seem to have.

The first tech (private contractor) did a splitter change in the house and although this enhanced the signal strength, he noticed that the signal was still unstable (tuner 1 varied by a few dB much too quickly). He stated he would report the problem to Videotron as this was a repair outside the house.

A few days later, I had a stable signal.
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