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  Topic Review (Newest First)
2020-02-07 03:28 PM
Luminous Used to be a TekSavvy customer but switched to CIK Telecom due to pricing. CIK is always cheaper than Teksavvy on the same plan. Unlike the big guys that may charge extra rental fees, I prefer these TPIA that offers a price including all the fees.

This news may indicate the TPIAs think Ontario market is going to be saturated, anyway, more company involved means more competition and more discounts, good news for everyone.
2020-01-30 10:59 AM
ExDilbert
Quote:
If Rogers is so wonderful, why is market share of the TPIA's increasing?
I can think of several reasons. Expanded service area is an obvious one. TPIAs still have a fairly small market share so increasing it is relatively easy. More people are abandoning BDU TV services and see no need to get internet service from them. The savings gained by switching to a TPIA are often vastly overstated once things like retention offers and bundling discounts are taken into account.

There was a time when I aggressively shopped for the best deal in telecommunications and there are savings to be had. However, I've seen the savings shrink. I've also seen a lot of issues with TPIAs and related services that they offer. The monthly savings for services are often cancelled by increased equipment costs, poor customer support and, inferior or unreliable services. Some TPIAs are so bad they shouldn't even be in business.
2020-01-30 08:44 AM
Tridus Cool to see them in NB. I wish the CRTC would get the fiber wholesale pricing sorted out so TPIAs can use that, though. Would love to get Teksavvy on a fiber line.
2020-01-30 08:16 AM
Gentleman
Quote:
Originally Posted by ExDilbert View Post
Nope. Just a happy Rogers customer (for internet anyway.) I was a happy DSL customer with TSI for over 10 years and sang their praises. Then I made the mistake of switching to cable internet and the nightmare began.
Once again, you are comparing apples to oranges. Making comparisons from the previous decade to today is ludicrous. I would bet if you switched ISP's today, you would sing a different tune.

If Rogers is so wonderful, why is market share of the TPIA's increasing?
2020-01-30 08:11 AM
Gentleman
Quote:
Originally Posted by 57 View Post
@Gentleman :

2. The Rogers Modem/Router is a modem/router, not just a modem. Single purpose modems (like the Surfboard) have not been an option for quite a few years.
Well, that's pitiful. If the device quits, you have no connectivity between internal devices.

Who was the brilliant one that thought that up?

Personally I like the freedom a TPIA provides and if it wasn't for TPIA's, our broadband internet invoices would be completely unaffordable.
2020-01-29 10:27 PM
ExDilbert
Quote:
Wow! Sounds like you are an employee of Rogers there ExDilbert.
Nope. Just a happy Rogers customer (for internet anyway.) I was a happy DSL customer with TSI for over 10 years and sang their praises. Then I made the mistake of switching to cable internet and the nightmare began. TSI did so many unethical and possibly illegal things over the span of a few months that I cannot recommend them to anyone. Technical issues (and there were lots) are one thing but that experience made every other company I have ever dealt with look like angels.

Then I met a Rogers rep who made me an offer that was cheaper than TSI with a guaranteed price for several years. With Rogers cable internet the technical issues disappeared and I have been with them since. Rogers isn't perfect but they are better to deal with then Bell or TSI. The internet is always faster than promised and uptime is about 99.9%. It wasn't always so but the past several years have been good. The only time I've been without internet are when the modem failed and when some idiot dug up the cable.
2020-01-29 08:00 PM
57 @Gentleman :

1. The Rogers pricing always includes the modem/router now. There is no option. You cannot bring your own, although you can bridge the modem to use your own router if desired.

2. The Rogers Modem/Router is a modem/router, not just a modem. Single purpose modems (like the Surfboard) have not been an option for quite a few years.
2020-01-29 07:24 PM
Gentleman
Quote:
Originally Posted by ExDilbert View Post
That means either buying a new router or paying to have it done. If it has to be sent away, that means no internet in the interim or buying to a spare.
Since when did Rogers start supplying routers to their customers??
2020-01-29 07:16 PM
Gentleman Wow! Sounds like you are an employee of Rogers there ExDilbert.

Funny thing, we were with Rogers for 9 years and had completely opposite experience to what you state. Same clunky modem, no upgrade. Back then, on the 20/5 plan, monthly data limit 80Gb. So I made the call to Rogers after getting competing quotes and told them what I could get elsewhere. I could hear the CSR typing madly while I dictated what my other offers were. She switched me over to retentions. Same story to that CSR. At the end of our conversation, the CSR apologized and said she was sorry she couldn't meet competing offers. We left Rogers for good and never looked back.

Now a little common sense. Rogers charges what $10/month modem rental? Multiply that by 12 months. $120/year modem rental. Now keep in mind most modems come with a one year manufacturers modem warranty (2 years with TPLink). So if you have to replace a modem at say 2 years, your money in the bank as modems don't cost more than $200 taxes in (non wireless).

Combine this with the fact that a TPIA customer can provision their own modem through their account and presto, waiting for a Rogers tech is a thing of the past!

I purchased a Motorola Surfboard 6141 3+ years ago and it is still running tickety boo. Again, money in the bank not including saving on monthly service charges.

As a Teksavvy customer, my only complaint is with Roger's poor infrastructure. The last tech that was at my house due to low upstream levels told me the infrastructure in our community is in dire need of replacement. When Rogers gets around to that is anyone's guess.
2020-01-28 04:45 PM
ExDilbert The difference for the 150Mbps cable internet plan is really $22. Rogers can be cheaper with promotional and bundle discounts. TSI can be cheaper with slower plans. Add monthly modem/router costs to that. TSI is $13 for the first year. Rogers is $10 ongoing. Rogers rental includes modem replacement if anything goes wrong. TSI can be slow and difficult when replacing modems under warranty.

Note that TSI does not support their modems. Need a firmware upgrade? Too bad because TSI won't do it and you often cannot do it yourself. They wouldn't even upgrade mine under warranty and they wouldn't replace it either even though I was experiencing serious internet connectivity issues. That means either buying a new router or paying to have it done. If it has to be sent away, that means no internet in the interim or buying to a spare.
2020-01-28 04:20 PM
vmstek I just did some research comparing Rogers and Teksavvy's unlimited internet packages at 150Mbps ...
Teksavvy is $25 month less than Rogers. This is including Teksavvy's additional modem rental fee (rent-to-own) to their monthly rate.

If ordered today (Jan.28, 2020) there is no modem rental fee at Teksavvy, making it over $30 less than Rogers per month.
2020-01-28 01:59 PM
Dr.Dave TekSavvy Brings Cable Internet Service to Consumers in New Brunswick and Newfoundland

New Brunswick availability: Bathurst, Campbellton, Chamcook, Edmundston, Fredericton, Miramichi, Moncton, Pokemouche, Saint John and Woodstock.

Newfoundland availability: Corner Brook, Gander, Grand Falls-Windsor, Notre Dame and St. John's.
2019-06-02 04:28 PM
Tridus The CRTC's dithering on setting a proper wholesale rate for fiber network access is really hurting them.
2019-05-31 07:22 AM
mrq2u Let's not lose sight of the fact that if it weren't for TekSavvy & other third party suppliers the big three rates would be much, much higher. For this reason alone I'm a TekSavvy customer and will continue to support them even if their prices are somewhat higher.

Lowering rates to squeeze out smaller competitors who's pockets aren't as deep is a common bullying tactic by large corporate conglomerates to eliminate competition and fair pricing.

Certainly the CRTC ,who are supposed to protect the public, are a complete farce by allowing for example outrageous multi-dollar data charges for something that costs the major suppliers mere pennies/gigabyte to provide.
2019-05-26 05:21 PM
frisbeepilot I've been a TekSavvy customer for about four years now, generally happy with them. Just checked their prices now -- yikes! They're considerably higher than what I'm paying. So much for deals for new customers.
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