TiVos for HD OTA in Canada - Page 95 - Canadian TV, Computing and Home Theatre Forums

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post #1411 of 1413 (permalink) Old 2019-01-30, 04:11 PM
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I'm having a difficult time getting Tivo to re-add RF35 (CTV2 Hamilton 35.1) to my lineup. It disappeared several weeks ago and I've not been able to record or view programming on this channel. Anyone have some experience getting Tivo to fix these types of issues?! So far I've been using the web support tool and it's been a frustrating back-and-forth where they end up claiming that I can't receive this station (I most certainly can).

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post #1412 of 1413 (permalink) Old 2019-01-30, 06:24 PM
 
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I have lost a channel or two years ago but not lately. I would fill out the web form and within 2 weeks the channel would be back. I never had them reply saying they cannot add it. That is disappointing if it truly is a channel in your area. It sounds like someone just wants you to get lost. Maybe a bad employee. There was a lady named Margaret who you could contact via twitter at one time. I haven’t seen anything from her in a long while. The twitter address she used was ‪@tivodesign and I found her helpful. You might try sending her a tweet to see if she can guide you. Maybe escalate to management. Or post something on their forum. I’d start with Margaret.

Let us know what happens.
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post #1413 of 1413 (permalink) Old 2019-01-31, 12:35 AM
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You could try this

https://www.tivo.com/lineup.html

Tom
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