Anveo VoIP quality? - Canadian TV, Computing and Home Theatre Forums
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post #1 of 5 (permalink) Old 2016-02-12, 09:53 PM Thread Starter
Join Date: Sep 2009
Location: Oakville
Posts: 142
Question Anveo VoIP quality?

We moved house phone from Bell to Anveo using Lynksys PAP2T. Internet service we have is Bell Fibe 15/10. I just measured 27ms ping, and 17.5/10 so it's what it is as advertised. We have PBX with several NEC phones and Panasonic cordless phone.

Problem is in conversation quality. We hear everyone perfectly but increasingly during longer conversations (wife!) other party complain about strange sounds or distortions, beeps or strange sounds that come and go. Sometimes call comes in, we answer but other party doesn't hear us and hangs up.

It is very disappointing. Somehow I don't think Anveo is at fault. Must be either equipment or Internet feed. We tried to switch from cordless phone to hardwired office kind of phone but same problems happen. Are there any settings in Linksys that should be adjusted? Is there better VoIP adapter to be used. I would hate to get back Bell line. It costs over 30 dollars per month.
ZackP is offline  
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post #2 of 5 (permalink) Old 2016-02-17, 12:48 PM
Join Date: Jun 2008
Posts: 35

This post by Mango has a lot of things to try. If the noises sound like touch-tones, you have talk off problems. A quick Google shows that talk off is a known issue for PAP2Ts.

If you have a cellphone, you can make test calls to your Anveo number to get an idea of what other callers experience. Due to the flexible call flow system at Anveo, there may be some delay before your phone will ring. Anveo also plays a simulated ringing sound to callers that may cause some confusion.

As stated in Mango's post, one way audio problems are often firewall related.

I personally use Anveo with a Grandstream HT702 over DSL.
BeeDub is offline  
post #3 of 5 (permalink) Old 2016-02-21, 09:28 AM
Join Date: Jul 2009
Posts: 267
ZackP did you resolve your problems with Anveo? I am thinking of adding it to my VoIP setup, so any information would be helpful. I am interested in call quality Anveo vs
ogorek is offline  
post #4 of 5 (permalink) Old 2016-02-21, 11:29 AM
Join Date: Sep 2011
Location: Quebec
Posts: 275
I had similar problems with Fongo.Called a Fongo Tech and he had me change several Routeur settings and then all was fine.
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post #5 of 5 (permalink) Old 2016-02-22, 10:57 PM Thread Starter
Join Date: Sep 2009
Location: Oakville
Posts: 142
I didn't try everything that was suggested.
It may come back to outdated hardware. If PAP2T is outdated what should I get instead? I have several of them but if I have to change it I'll get some other adapter. Any suggestions?

Ogorek, I have both and Anveo accounts. I use in Florida, quite rarely, so it's hard to compare quality of both services.
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