Comwave Complaint Discussion - Page 4 - Canadian TV, Computing and Home Theatre Forums
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post #46 of 55 (permalink) Old 2013-02-15, 10:18 PM
Join Date: Oct 2012
Location: Quebec
Posts: 26
My experience with comwave has been dreadfull, I pay the shipping for the ata adapter, receive it 2 weeks later, they tell me I can port my number which was a lie, they charge my credit card 50$ security deposit without telling me... Then I call in to cancel because I cant port the number as promised but they insist that I must pay the full 20$ * 36$ = 720$ + taxes. Im pretty sure those cancellation fees aren't even legal in Quebec.
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post #47 of 55 (permalink) Old 2013-05-09, 12:43 AM
Join Date: May 2013
Posts: 3
Tie Domi doing the pitch,really ? DO NOT give them your credit card information.Have Comwave setup your account,give you the account number,send you the invoice for shipping the VOIP adapter.You setup your account,then PAY the shipping charge,plus ongoing monthly fees online on their website. Allowing you to control the billing,where invoices match the payments made... Recommend checking out another VOIP service in Canada: Bell, Rogers, Tek Savvy. That said, Canada needs real national Consumer legislation,with regional protection,and CRTC enforcement of the licensee.
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post #48 of 55 (permalink) Old 2013-05-10, 09:45 AM
Join Date: Nov 2008
Location: Alberta
Posts: 877
It's not VoIP-related, but Comwave did pay $100,000 for violating the DNCL:

To make a complaint:
Mango is offline  
post #49 of 55 (permalink) Old 2013-05-10, 01:18 PM
Join Date: May 2013
Posts: 1
Comwave - Not Recommended

Just got dinged by Comwave for $700 for early deactivation of my Comwave VOIP account. I wish I had done more research before signing up with this company.

Over the past 18 months, service has been sporadic because of internet outages. Not Comwave's fault until last week when the Grandstream telephone modem provided by Comwave failed. My Internet worked fine after I completely disconnected the Grandstream.

After 4 days of no home telephone, I'd had it and called Bell to get hooked back up again. Today, I called Comwave to buy their long distance service. What a surprise to hear that they had already charged $700 to my credit card to pay for the remaining 20 months of my contract. No amount of pleading on my part would change the Comwave agent's mind. In addition, he directed me to return the Grandstream modem to their office or I would get charged for that as well.

Needless to say, I didn't buy their long distance service.

Bottom line, if you don't mind losing your internet service and home telephone for several days, go with Comwave - their rates are pretty cheap. If you use your internet and phone every day, I do not recommend this company.
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post #50 of 55 (permalink) Old 2013-09-14, 03:07 PM
Join Date: Sep 2013
Location: Windsor
Posts: 1
Just a comment avoid comwave they offer a lots of good things but they are fake, i really regret to signed with them for internet and phone after the signed they start to charging my credit card almost every two weeks, is hard to say but i was better with bell they offer me 70 dollars a month for 3 services, comwave the phone quality line is bad....
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post #51 of 55 (permalink) Old 2013-09-14, 03:32 PM
Join Date: Mar 2006
Posts: 4,680
i remember comwave said the quality of the phone depends on the quality of the internet, but you said you are with them for internet too? so they cant even have good quality phone lines using their own internet as well? that cant be good.
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post #52 of 55 (permalink) Old 2014-08-29, 12:33 PM
Join Date: Aug 2014
Posts: 1
Thumbs down Absolutely horrible service for a phone company

We purchased Comwave thinking it was cheap for a phone company. It was working for a while. Then we changed internet providers, and for 10 days we did not receive phone service at all after getting tech support for 7 hours despite going through all their troubleshooting, sending their engineering department email about ping results; our issue could not be resolved by anyone from Comwave. Our internet provider did not detect any problems from their connection.

To make the story short, here is the summary
"The worst home phone service provider" by value, quality, and technical support
patelkevin1 is offline  
post #53 of 55 (permalink) Old 2014-10-18, 08:32 PM
Join Date: Dec 2004
Posts: 2,152
Originally Posted by consumer_h8 View Post
[Tie Domi doing the pitch

Tie Domi says "Stand up to the big guys" it should be the other way around...

"Get your ass kicked by the Comwave enforcer Tie Domi"
HDTV101 is offline  
post #54 of 55 (permalink) Old 2019-11-18, 03:06 PM
Join Date: Nov 2019
Posts: 1
Arrow dissatisfied comwave customer

our experience with comwave is a nightmare to say the least .

after numerous issues with the service we cancelled and went with a new provider, this is where the nightmare begins!!!!

our original contract was for three years at which time we chose a new provider, as per our contract there should have been a $100 cancellation fee which we expected.

to date Com wave has charged our mastercard $536.00

we have been dealing with a person at customer service by the name of Alexandra at ext 2055, today she has replied stating she cannot get a hold of us, we have left three messages and had no return call , however today my husband called again and reached her, she assures us she us looking into our situation and will call us back , as yet no return call.

we want the charges reversed and the correct charges applied.

we are very concerned with what has taken place.\

thank you
Franjo Farbas
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post #55 of 55 (permalink) Old 2019-11-18, 03:25 PM
Join Date: May 2009
Location: Mississauga
Posts: 8,133
we want the charges reversed and the correct charges applied.
Have you contacted your credit card company?

BTW, there's a reason they're often called "Conwave".

I haven't lost my mind. It's around here...somewhere...
JamesK is online now  

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