I signed upfor Comwave in June 2012, in which I was immediately lied to. I asked if i would have to wait to have the service connected as I wouldnt have the money in my bank account for a few days. I was told no, that they could put the withdrawal on hold until I called and gave them the "go ahead". The next day, my last $20 was sucked out of my account causing a $45 NSF fee with my bank, and alos caused a $27.50 NSF fee on my account with Comwave.
In order to finally have the service connected and the device sent to my home, I had to pay a $50 security deposit (which I get, I have bad credit) along with the $27.50 NSF fee AND the $12 shipping/handling fee.
I received the device and set it up on July the 7rd, at first the device worked wonderfully. 2 days later I went to make a phone call and immiedately heard "Device not registered" so after an hour of messing around with my computer, internet modem and the Voip device, my phone started working.. (I have had this same issue about 15 times since connecting a month and 4 days ago)
I was promised 3 months free of service, I received an invoice for $0.75 and charged a late charge and had my phone disconnected.. This month, my bill was sent out Aug 3rd, I paid it (again even tho I was promised FREE service) and because of the holiday, the payment was not received and my phone was disconnected. BEWARE!!!! This company expects payment within 2 days or you go without phone service.
My "30 day trial period" was to expire yesterday, August 6th, and I tried to call realizing the day because I had decided to change my service, and of course couldnt get an answer because it was a holiday. No they want to charge me a $50 fee to port my number because its past my trial period.. Are you kidding me?
The agents although they try to act as normal as possible, are obviously reading from a script, are hard to understand and have a very "holier than thou" aura about them. And even speaking to a supervisor you deal with the same thing. I am sending back my device, filing a report with the BBB and walking away, I will be AMAZED if I get my $100 worth of security deposits/device deposits backfrom them and at this point.. would gladly tell them to keep it, if theyd just make cancelling my account easier.. but alas.. no suck luck.
COMWAVE is a unreliable, unprofessional lying company. Not sure how they could possibly be okay working for such a deceiving company!!!!!!