As you will see in my last post found HERE
, MTS starting offering the Insider Plus Plan for $9.99 as of October 26 at 1pm. Now I signed up for a two year contract on August 1, 2007. The plan I signed onto is the Insider Plus Plan. I have 250 minutes, free evenings and weekends starting at 6pm, and free incoming and outgoing calling to any mts mobillty customer in MB.
Now the problem I have is I am paying $24.99 a month, and they are now offering the exact same plan for $9.99. Now I realize cell companies change plans all the time, but when I signed up I signed up to the plan and it said promotion valid August 1/07 to October 31/07. I was given the LG150 as my free phone, etc etc. Now MTS says they will only price match plans for 14 days, and it has been more than 14 days of course, so they are telling me they can't do anything for me.
I won't accept they can't do anything, its that they don't want to do anything. I realize I wouldn't have any ground if anything changed...but I have the exact same plan name, with the exact same features, I have the exact same free phone they are offering, and they changed the plan price in the same promotional period that I signed up. If any one of those four had changed, I know I wouldn't have any ground to stand on, but none of it has.
I spoke to MTS Customer Care at 225-5687 (987-6666 or 1-800-362-3347 - Direct number to Wireless) and spoke to many CSR's and a couple of call centre managers. They were no help, so I called the customer advocates office at 941-6800 (1-800-263-1174) who did a little more research and came back and told me there was nothing they could do. I am not willing to accept that. does anyone else know what other avenues I can take this, and what else I can do. I realize in the end they are probably not going to do anything about it because they know they have me locked in at 24.99 for 22 more months, but I just want to cause as much hassle for them as possible in the mean time. MTS doesn't even allow you the ability to change plans, whereas Telus and Rogers do up to 2 times.
Also Did you know that MTS has the highest system access fee in Manitoba.... there's is $8.95 whereas Telus and Rogers are only $6.95 and MTS' official answer is that Telus and Rogers will eventually raise theirs. Rogers even has the ability to have their customers name and numbers appear when you call someone, MTS doesn't have that yet - so why the increase in access fees...this went to that price in Feb 2007.
Also the free phone MTS gave me the LG150, now I do realize this is not MTS' fault, but LG's, but I am on my third phone since August 1, and the first two were because the phone would freeze and shut down on me when making a phone call or text messaging someone. Now I just got my phone back and they had to replace the whole motherboard, so I am hoping its fixed now. But this phone is also one that has a web button in the top left corner, and LG phones do not ask you before you connect to the web if you want to, or have a web guard like samsung does, and sometimes my phone will just be sitting on my desk at work, and I will open it at lunch, and it will have connected to the web by itself - defying all known laws of electronics.... and each time it does that I get charged $0.33 from MTS - for 11kb of web usuage (0.03 per kb), so I am now forced to add unlimited web browsing to my plan with MTS for $3.00 than my current bundle, because I am already giving MTS a $1.00 a month for something I am not using so why not pay $2 more and get unlimited.... and to lock the LG150 is more a pain in the butt than its worth....but LG should seriously either have a web lock, or allow the customer to change that button to something else, and its not possible, even through the service menu.
If that wasn't enough to deal with, with the LG phone, whenever someone sends me a text message.... it won't tell me who sent it to me, even though I have the phone number programmed into my phone twice at area code - number and 1 - area code - number.... all it says is Fr: 1-204-xxx-xxxx. but if I physically go back into that contact and re-save everything and then go back to the text menu - the from line now changes to that persons name, but the next message they send me, it goes back to Fr: 1-204-xxx-xxxx. Same thing when I am on the phone and I have call waiting and someone calls me, all it says is Call Waiting and it will say the name of who I am talking to at the moment as the person who is calling me... . not the person calling me as its supposed to. I don't really want to have to send my phone away again, because its done this on all 3 I have had, so its some sort of software glitch with LG...but it doesn't help that I am stuck with this phone for two years, and MTS thinks I am liar with the web connecting on its own, and the fact that they are now offering a plan for $15 less a month, a savings of $330 + tax over 22 months...really puts the icing on the cake..
Now that I have said all that, where do I go from here....should I continue to complain to MTS about my plan, should I write LG about their phone, or hassle MTS about it...since they offered to me, should I keep sending my phone away for repairs and deal with an old loaner phone that is not the one I paid or signed up for when I got the plan. I am just so frustrated with MTS all together, that I just want to share my story with any fellow Manitobans, and recommend they take their business elsewhere, because once MTS has you on a contract they don't care anymore, whereas I have dealt with Telus and have friends on Rogers, and they are a bit more helpful, and one even had Rogers put him on the new $10 rogers plan even though his contract wasn't up...whereas MTS doesn't do anything for their customers!