Sexually explicit videos in 'new' phone shocks Victoria couple - Canadian TV, Computing and Home Theatre Forums

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post #1 of 16 (permalink) Old 2009-06-17, 01:31 PM Thread Starter
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post #2 of 16 (permalink) Old 2009-06-17, 01:33 PM Thread Starter
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Question

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"We believe Mr. Greenwood purchased a new phone that had been returned under our 30-day return policy for new phone purchases.

"These phones are considered new as long as they've been returned intact with all accessories and manuals and with no marks or scratches, which I think you'll find is standard policy not just in wireless retail but across the retail sector."
Is that true? If I buy an iPod/camera/video game console, download content to it, and return it within the return policy, it can be sold as "new" again?

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post #3 of 16 (permalink) Old 2009-06-17, 01:52 PM
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you'd be supprised how common practice this is. its not illegal, or i dont think it is, but it is shunned upon by many, but retailers are probaly doing this to try to squeeze every penny out of their returned merchandise without the high costs of refurbishing it or selling it as refurbished.
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post #4 of 16 (permalink) Old 2009-06-17, 02:43 PM
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Of course it's true carriers follow this practice of restocking returned items as "new".

What do you think they're going to do with an expensive piece of equipment that's returned?

This is why I get new devices directly from my employer. Or buy new devices as soon as they become available...to avoid the "returns"...
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post #5 of 16 (permalink) Old 2009-06-17, 02:48 PM
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IMO, a phone that has been used, even for just a few days, is still used and must be sold as such. If it's unblemished and all the packaging is perfectly intact then I'm sure only a small discount would be necessary to sell the item.

If this is problematic for the retailer then they should speak to the manufacturer about getting a discount or review their return policy. A person paying full price expects and should get a new product.



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post #6 of 16 (permalink) Old 2009-06-17, 02:51 PM
 
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As far as Rogers goes, standard practice is returning the phone as long as it's within 30 days of purchase and has under 30 mins of talk time usage. The unit must be in like-new condition and not missing any of the original packaging. Phones are supposed to be RESET to factory settings, this is also standard practice. Looks like somebody forgot to do their job...

In most cases the phone is fine...they just should be reset if returned which takes like a minute right from the phone. Having to DOA every returned phone and deem it unsellable seems a bit insane to me, especially if it's a popular item and you don't have much stock. Big box retailers usually wouldn't put these items back on the shelf but smaller retailers have to or else they will lose a potential buyer. Cell phone kiosks & places like the Source would need to do this. If I owned my own business anything thats returned would be marked down at least 15% and labeled as an "open-box" item.

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post #7 of 16 (permalink) Old 2009-06-17, 02:57 PM
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Having to DOA every returned phone and deem it unsellable seems a bit insane to me, especially if it's a popular item and you don't have much stock.
No one is saying that you can't resell it but it's not the buyers fault that someone has used a phone for a week or two in order to test it out and then returned it.
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Big box retailers usually wouldn't put these items back on the shelf but smaller retailers have to or else they will lose a potential buyer.
So essentially what you have said is never buy from a small retailer because you may be getting used goods?

From what I have seen the price of phones and service is the same for big and small retailers so why do big box retailers send them back but not little guys?



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post #8 of 16 (permalink) Old 2009-06-18, 10:49 AM
 
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I bought a new camera from Sears and it had pictures of an old lady and a cat on the included memory card! I immediately took it back and insisted they give me a brand new one.
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post #9 of 16 (permalink) Old 2009-06-18, 04:24 PM
 
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Uhhhh I believe they ARE NOT ALLOWED to sell it as new .... I think it is law!

I has to be sold as "open box" or something or sent back to the manufacture and "refurbished" and then sold as refurbished. I believe this is an unconscionable business practice ... If a customer take legal ownership of the phone, then it is no longer under law new!! It has been used! Even if it is over night or for the day ....
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post #10 of 16 (permalink) Old 2009-06-18, 04:57 PM
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Remember that this phone was not sold as a new (standalone) phone, rather it's part of a 3 year contract. That may give them the option to supply "as new". Still, the phone should have been properly prepped (reset), so someone was asleep there.

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post #11 of 16 (permalink) Old 2009-06-19, 06:28 PM
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Another proof of a slow news day. All this tells us is that one worker forgot to press MasterReset from the phone menu while re-packaging the phone, nothing more shocking than a cleaner at a coffee shop not setting the alarm after hours. Or forgetting to throw out the old newspapers, where some customer by accident or intentionally had left an erotic magazine.
Such an outstanding non-event and it's still getting media attention. Something similar to the swine flu mania .
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post #12 of 16 (permalink) Old 2009-06-19, 06:59 PM
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Yes I agree fully with you Arthur Dent, I would describe the event as "Mostly Harmless".
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post #13 of 16 (permalink) Old 2009-06-19, 07:11 PM
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Most retailers sell "open box" items which are clearly not new but often are tempting to buy.
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post #14 of 16 (permalink) Old 2009-06-19, 09:06 PM
 
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I got such a surprise a few years ago, the phone itself had been reset... the included MicroSD card had not!

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post #15 of 16 (permalink) Old 2009-06-20, 03:51 AM
 
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IIRC, this happened here in winnipeg a few years back. In this case, it wasn't the phone, it was the phone number (which used to belong to someone else, who had uploaded photos to the online storage or whatever it's called)

So the new person got the phone number (that hadn't been in service for some time, i think) and was trying out some features when they came across some photos of some nude person. I think they said it got missed, as most old accounts/phone numbers are re-formatted or cleared out before it gets re-assigned to a new subscriber.
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