Join Date: Oct 2008
Location: Rogers Specialist, Downtown Edmonton, Alberta
As far as Rogers goes, standard practice is returning the phone as long as it's within 30 days of purchase and has under 30 mins of talk time usage. The unit must be in like-new condition and not missing any of the original packaging. Phones are supposed to be RESET to factory settings, this is also standard practice. Looks like somebody forgot to do their job...
In most cases the phone is fine...they just should be reset if returned which takes like a minute right from the phone. Having to DOA every returned phone and deem it unsellable seems a bit insane to me, especially if it's a popular item and you don't have much stock. Big box retailers usually wouldn't put these items back on the shelf but smaller retailers have to or else they will lose a potential buyer. Cell phone kiosks & places like the Source would need to do this. If I owned my own business anything thats returned would be marked down at least 15% and labeled as an "open-box" item.
Shaw Xtreme-I,HD(DCT3416),Phone | Iphone 3GS,BlackBerry Bold (Rogers) | 42" 1080P,7.1 Sound,Xbox 360 Elite,Blu-ray HTPC