I agree yet disagree with you Hugh. 61% stopped because they couldn't get it to work seems very high. It would make more sense to me if it said 61% don't use those features (email, web) because all they do is text.
I have two 20-something nieces. Neither they, nor any of their friends, do email or web (even not even Facebook) on their phones. 100's opf text per month, but no email or web. That stuff they do on their laptops or at school in the labs.
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