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post #42 of (permalink) Old 2008-02-24, 12:50 PM
Join Date: Jul 2002
Location: Sudbury ON, and Red Lake ON
Posts: 1,054
You must not have purchased from a Bell World then.

At Bell the $110 warranty is for data devices. The device is brought in and a repair is generated by the rep. The warehouse then sends a replacement device to the store and the customer gets the exchange (takes a few days for the replacement, a rental phone can be given (not a device) if the device cannot be used). There is no over the counter exchange outside of the 30 day DOA period.

The $70 warranty is for cell phones (which Bell considers the Touch to be). The phone is sent in for repair while a rental phone is provided.

The Touch might qualify for a device warranty (I used to be a Service Co-ordinator at a Bell store, but haven't worked there in almost a year) but I can assure you that you will not receive a replacement out of store stock after the first 30 days regardless of what the rep was very clear about.

If you purchased somewhere else, then they could have different policies.

TC-P54G25, JVC Receiver, Turbosound Impact 50 speakers, Turbosound Impact 110 Sub, Sony SA-WM500 Sub, Bell TV 9200
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