I'm sorry to hear that Bob had a bad experience with Trutone. I hope they get a chance to "recover" with him one day.
My experiences with Trutone _were_ (last time I did business with them was about 4 years ago) quite positive.
I dealt with Neil(great guy) and ended up buying my Sony KV-34XBR800 tv from him at a very good price, and then returned to buy my Sony CD/SACD carousel player later the same year.
They were also very accomodating when I was audiitioning the speaker lines they carry, however due to my listening preferences - I ended up purchasing DefTechs from BayBloor, and then MonitorAudios from Tabangi.
I would still recommend them at par with BayBloor, and above Tabangi and Kromer.