Sasktel is a piss off!
I'm going to rant so deal with it or skip to the next post....
So I bought myself a new Panasonic Plasma and then got Sasktel to upgrade me from SD to HD.
I should have known I'd be in for wacky ride from day one; I wasn't at home when the guys came to install the service. I left a new HDMI cable right beside the TV for them to use (over $100 for a Monster HDMI cable!!). When I got home I found out that not only did they not use the HDMI cable but instead gave me a new component cable, they also hooked up the the RCA cables too. So if I wanted, I could watch my HDTV on the inputs; Video 1 and Component 1! How dumb is that!? Half the reason for me going to HD was to rid myself of all the cables and consolidate to HDMI; my upconverting DVD uses one too.
So I ripped out all those ghetto cables and used my own HDMI and it was great for a month and a half...
All of a sudden the channels all come in black, the guide still works but no shows. HDMI seemed to be the culprit. Component works. I tried a different HDMI output and cable on my TV to make sure it wasn't my hardware flaking out. The 3rd Sasktel person I spoke with said HDMI doesn't work with their system even though it did for over a month. Also my internet and my 3 SDTVs are cutting in and out. The 1st 2 people at Sasktel told me that my TV is defective and that my iMac is configured improperly to explain away all my troubles.
I'm not happy. The internet is fine for now after a couple of modem resets and the TV is working on component. it's past the 30-day return policy for my expensive HDMI cables that I want to use but cannot. The freezing and other glitchy things mentioned earlier in this threat happens to me too.
Monopolies sucks. Sasktel has no real competition thus doesn't feel it needs to satisfy it's customers. I sell computers and whenever my customers have issues getting their sasktel wireless home networks to work with their new laptops, Sasktel blames the computer retailer for selling faulty machines. The funny thing is that when they come back to me with their laptops, the machine connects right away to our WiFi hotspot without issue. I can go on and on about how sasktel never takes ownership for it's incompetencies and tries to pass the buck.
I've met some great, intelligent folks at Sasktel. The installer who hooked up my plasma and hdbox with an RCA cable was not one of the them.
I'm not around much this summer so I'll leave things for now. But by fall, I will have an HDMI connected settop box, even if that means ditching sasktel.